Poor delivery of food/drink and attitude
 

We went to a restaurant in SS last week and when our "server" brought the drinks, her fingers held the glass around the rim right where we would be drinking from. She also had her finger on the plate when setting the food on the table. I thought if Gordon Ramsey would have seen this he would have had a heart attack. A server should never do that. I use the word server loosely because of the way she spoke at us and her level of service. There was nothing polite or nice about her. She was a poor server and our tip reflected her poor service and attitude. We always tip at least 20% when we go out if the service is worthy. Sometimes 25%.

We always tip 20 percent. Serving is hard and patient work.

This thread disgusts me. Never heard so many silly complaints. Lets do the movie theater next, at least there will be popcorn.

I don't know who you are Walter, but I changed my post above, It was too direct.

I've had fun reading this thread and even contributed to it. Back in the 80's husband and I used to own a nightclub. One night a couple of our servers called in sick. I ended up on the floor waiting tables. You talk about a difficult job. Wow! I did this for only about two hours in my life and I remember how hard it was. After that I really had a soft spot for our servers knowing how difficult their job really is.

Walter: Please expand on why these are silly complaints? Should people just accept mediocrity pay the bill and shut up?
What about movies, hotel stays, air travel or ocean cruises ? Come on, admit it you are capable of complaining. I mean you just did with your post:wave:

Personal Best Regards

I wonder if all Olive Gardens will do this...if not, we'll search out another one. One time I was with a group of 10 at O.G. (and yes, they were pretty loud) and three bowls of salad were placed on the table and the server disappeared! I didn't say anything because I didn't want to draw attention as it was my first time out with them, but how inconsiderate was this?
Enjoyed the lesson on what tipping means and what tip stand for...it will make a difference on how much we tip. My husband lets me set the tip and I always erred on the side of generosity.[/QUOTE]

Regarding Olive Garden. The reason for not bringing more breadsticks is that they get cold. Also, there may be some at the table who doesn't eat bread.

A major Stockholder supposedly wanted to cut back on waste. It's all about profits but this policy could backfire.

I admire the hard work Servers do---tough job pleasing everybody. I do agree some could use better training.

Group noise is my pet peeve. When people get too loud it's often caused from too much drink. More partitions would help in some restaurants and a separate room for large groups.

Olive Garden is fighting for its survival. Its 49 day pasta campaign ended badly when people were told they could not sell their 49 pasta day passes over e-bay.

The best of Olive Garden is their bread sticks and salad and so they may want to re-think that change in bread policy.

Restaurants primarily make their money over the bar and so they may want to focus there.

The turnover rate in this business is high so it doesn't take much to gain in management responsibility but too often restaurants don't invest enough in training. and if they have a good employee they need to do their best to retain that employee too often they do not.

The prime season is returning and I am afraid the next time someone starts a "What's Your Restaurant Pet Peeve its going to be more than just a pet peeve...its going to be A PET PEEVE@#$%^&*

Seating us by a table with screaming kids

And adults who talk at the top of their voice
(What is up with that?)

These rags wipe off the table and usually also the seats..........This is a good reason to never put your silverware on the table, but on a napkin or plate.

You said what I think. Those huge, howling herds are my pet peeve, too. I guess some of it could be blamed on booze, but there are other behaviors that factor in. An anthropologist could have a field day observing and taking notes. Could be just what some PhD type caught in that publish or perish thing is looking for. :024:

I have wondered if certain restaurants are purposely designed to create a loud environment. Turns those tables, you know.

And, I hope you will smile along with me because I cannot resist letting you know that you were sabotaged by your spellcheck or autocorrect. . .

I know you meant to write 'partitions' would help to keep the noise down. But when it came out 'petitions' it made me smile and say, "Hey, justjim! Where do I sign?" :wave:

That's a pretty cold way to look at tipping. Let's not tip the non-breakfast servers less. Any server who provides good service deserves a decent tip. That $10.00 breakfast with umpteen coffee refills is worth more than a measly $2.00 tip. While we're at it, is it really going to break the bank to calculate the tip on the total check, not on the the pre-tax amount? These servers work very hard, and it isn't just the physical work that is exhausting. The tough part is putting up with some really difficult customers. I think most customers in TV treat the restaurant staff very well but it only takes a small minority to make the job miserable for the restaurant workers and we've all seen customers berating servers in our local restaurants.

Agree agree agree

I always try to avoid complaining about service until after my meal has been served to avoid any unnecessary and unordered "add-ons." However, when a young server says to me, "Not a problem" I always want to respond with, "I would hope not" complete with a great big cheesy smile. I usually don't.

I'm not as bad as a former co-worker. She consistently ordered water without lemon and always added, "If I wanted lemonade I would order it." Boy did she throw a fit if they accidentally forgot and put a lemon in her water. She would make them go get her a new glass of water, sans lemon slice.

Another co-worker would ask for something, and if the server didn't ask the table as a whole if there was anything else she could bring, he would ask for a second item when the server returned with the first item, stating to the server, "Use your head or use your feet."

I have an Italian friend who used to own a restaurant, and when going out to eat loves to teach/point out to servers waiting on our table how to open wine, pronounce words, how to serve, etc. etc.

So you see, some customers can be just as dreadful as some really bad servers. I guess in the end that is my biggest pet peeve -- eating with people that exhibit such bad behavior I have to sieve my food to make sure I didn't get the loogie meant for them. :eek: