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The notion that "if we all were like Marcus Welby" malpractice would no longer be a problem is completely foolish. The highest claims in malpractice are in neurosurgery, orthopedics and OB-GYN--the surgical specialties. Orthopods and neurosurgeons often have their first contact with a pt in a trauma setting, the pt is busted in pieces and unconscious. The patients only concern should be the technical competence of the surgeon. That aside, there is good data to support the notion that pts who "like" their doctors are less likely to sue. The multimillion dollar lawsuits that hit neurosurgeons and the other surgical specialties are unlikely to be mitigated by a Marcus Welby personna ( a fictitious TV creation). BTW, I grew up in the 50's. My family doc didn't take appts... first come, first serve... waiting room often spilling out into the streets.... lots of penicillin shots... ave time face to face with the doc--- I recall about 1-2 minutes....not the TV image of the paternal Marcus Welby siting down for a casual hand holding chat... not sure if he was ever sued back then... it wasn't part of the culture. Now that is the culture. |
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I've met a lot of physicians who blame everything on the lawyers and ingrate patients and see themselves as totally innocent in everything related to the health care cost issue. However, physicians did indeed set themselves up for the lion's share of the problem. If you want to use the courtroom as the example of what's wrong, let's look at the participants. Everyone in the courtroom that matters - judge and jury members alike - in the last couple of generations has sat sick or hurt in a physician's office, waiting for what seemed like a dog's age before being seen, and then feeling like they were rushed through the event and treated as less-than-human, and oftentimes as an inconvenience and a whiner. The 1991 movie "The Doctor" starring William Hurt (ironically) had more truth than fiction in the eyes of potential jurists. There's an old commercial litigator's saying that the best kind of person to sue is a physician or car dealer. Juries hate both, and almost everyone in the jury has had a bad experience with both. There is very little sympathy or empathy anymore for the physician by jury members, and most have considerable empathy with the person suing. Why is that? Physicians have access to considerable marketing support and exceptional psychological services to portray them as angels in white smocks. Everything would point to physicians being able to have their customers as adoring supporters, yet the reverse is usually the case. Are there lawyers who can take advantage of this poor physician-customer relationship? Sure there are. And for those who handle medical malpractice cases, business is booming - and it's ALL based on the total lack of positive personal relationships between the physician and customer, as people don't sue those they have grown to love and respect and trust. Where there are good personal relationships, people work out any problem without dragging it into court, each armed with "hired guns." So, when "tort reform" is thrown around as the cure-all to the health care situation, the underlying cause of medical malpractice cases - lousy physician-customer relationship - will still exist. And since medical malpractice cases are heard in state courts, "tort reform" is a state matter, not fed. So, try to remember the time when there wasn't a plethora of medical malpractice suits and ask, "what has changed?" When that question is answered, then the situation can be corrected so that the lawsuits diminish. But that will take a reform of health care delivery which recognizes patients as humans first and accounts-receivable second to be successful. The physician can indeed "heal thyself." Please note, I have great respect for the medical profession and those dedicated to it. I do hope that someday the medical profession will learn what other professions have discovered - treat the customer with dignity and respect, and invest the time to know the person as more than an account number, then you have a loyal customer AND friend who will give you every benefit of the doubt in every circumstance. There is a "cost" to adjusting your business to this level of customer relationship, but it's worth it in the end. Growing up in inner-city Boston, I can still remember "Dr. Bill" who came to the house, had coffee at the table before continuing to the next house, and thought of as a decent guy who "watched your back." Welby did exist.... |
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http://www.times-standard.com/davestancliff/ci_11971293 |
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If you want to use the courtroom as the example of what's wrong, let's look at the participants. Everyone in the courtroom that matters - judge and jury members alike - in the last couple of generations has sat sick or hurt in a physician's office, waiting for what seemed like a dog's age before being seen, and then feeling like they were rushed through the event and treated as less-than-human, and oftentimes as an inconvenience and a whiner. The 1991 movie "The Doctor" starring William Hurt (ironically) had more truth than fiction in the eyes of potential jurists. To generalize all physicians in this matter is innaccurate and irresponsible. Do you have any idea why wait times are long, why visits are rushed, and why so many doctors are leaving the fold? No, you obviously don't. And your movie reference is a great example of people being swayed by the media and making poorly informed decisions based on such. Are there lawyers who can take advantage of this poor physician-customer relationship? Sure there are. And for those who handle medical malpractice cases, business is booming - and it's ALL based on the total lack of positive personal relationships between the physician and customer, as people don't sue those they have grown to love and respect and trust. Where there are good personal relationships, people work out any problem without dragging it into court, each armed with "hired guns." "All"?? That statement in and of itself deprives the post of credibility. Again, no disrespect, simply stating the facts. Absolute statements are rarely accurate, and unless you have struggled to survive in this environment you have no accurate basis for such an outlandish claim. Tens of thousands of people involved in this legal morass/lottery system live every day with the reality that no matter how good they are, how thorough or compassionate, there is ALWAYS an attorney willing to scrounge nuisance money from health care providers and insurance companies. That is reality, that is truth. I have seen many colleagues mowed down by this process, most of them kind, caring and empathetic physicians. And good interpersonal relationships don't hold a candle to jackpot money. Patients have even apologized to physicians as they stated they knew the doc did no wrong, but this was their chance for money. Physicians have access to considerable marketing support and exceptional psychological services to portray them as angels in white smocks. Not sure where you get that, I can't even begin to fathom. Access how, and with who, and who would pay for all this etherial support? Give me a break. As someone that appears well read and very intelligent I expected more from you. Little or none of what you say above has basis in fact, it is conjecture and anectdotal, with a lot of idealized memories. If you truly want to accurately comment and contribute do some research, talk with and spend some time with those you so freely castigate. Walk a couple of miles in the shoes of health care providers so that you may accurately comment. Why do I even care? Because frankly you insult me and many of my colleagues that do what we do with honor and compassion every day. We have and continue to sacrifice personally, emotionally, spritually and financially in an effort to truly personify what a physician should be, and we are NOT the minority. I also will not stand by while more and more misinformation on such an important subject is bandied about. |
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The point is still, how can the medical profession give the "litigious public" the confidence in its professional actions so suits don't occur? When that happens, malpractice claims drop, and insurance premiums accordingly. You were dead on the money with which medical specialties get tagged the heaviest with claims, and most of those claims are based on exigent circumstance actions with nobody ever having met the other, and the patient/family having to make on-the-spot decisions with nothing but the do-it-or-else advice of a stranger. All of this is a recipe for litigation when perfection doesn't occur. My comments about tort reform not solving the litigation problem is knowing full well that litigators can and do get around dollar-limit restrictions. California has had a $250K cap on medical malpractice claims for years, but that hasn't stopped jury awards of amounts much higher, and eventual collection by the suing party of amounts much greater than $250K. So, if tort reform doesn't prove to be the "silver bullet" (and it hasn't where in effect), what else? I too am tired of health insurance premiums of over $1k/month for my family, and know full well that malpractice claims constitute a measurable chunk of that $1k. I also know too well why people sue, and the medical profession not accepting the "human factor" as a major reason why lawsuits happen is unrealistic and arrogant. There are many ways, especially for those one-contact specialties, to radically increase its public trust factor (and thus reduce lawsuits), but those ways require time and effort to educate the public and nurture (yes, nurture) trust. Until that happens, the lawsuits will happen with regularity and nothing ever changes. |
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However, I do know why people sue. When the technical jargon is stripped away, the underlying story is almost always the same - disrespect, disbelief and lack of trust. The "jackpot" mentality does exist, but why? How does one convince a population that there is going to be no gain to such suits because the suit will fail due to jury empathy with the physician? And until the medical profession can regain that public confidence, juries will continue to see the suing party as one-of-their-own and the physician as the outsider. That is not right in any sense of the law, but it is what happens. Are there attorneys who encourage and take cases they shouldn't? Yes! No profession is perfect. Just as there are physicians who perform needless tests for no medical reason, but do so as back-up evidence in case they are sued, and that small minority of others who practice money-collection rather than medicine. We all wish we could rid ourselves of the scurrilous minority in the professions who gets the bulwark of the publicity and we all defend against. The "walk a couple miles in my shoes" comment goes both ways. I've seen the public after-the-litigious-event and am only sharing what I have received. Of course there are dedicated medical professionals, as there are dedicated all-kinds-of-professionals (including lawyers). However, not wanting to recognize why a problem exists usually results in no change in the situation - or worse. There was never an intent to insult. And I'm sure your comments regarding lawyers were not meant either as a castigation of the entire legal profession. We all need to examine our professional worlds for where they work, are out of kilter, and where change is necessary for the betterment of all. We are indeed proud of those within our profession - and that is a large majority - who perform ethically and admirably every day. We also loathe those who put us in the position of having to purge them from our ranks and explain to a confused public why these slugs have licenses. So, if the medical profession sincerely wants to reduce malpractice claims, talk to those to whom the claimants come for the why and how of these claims. When we work together, and willing to amend how we do business accordingly so claims are prevented versus litigated, then costs are indeed affected for everyone. |
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Never once did I castigate the entire legal profession. I also know very well that greed and sloth are bigger reasons for lawsuits than non compassionate or non empathetic physicians. I live and breath in this world every day, and know very well of what I speak. It is pie in the sky mentality to think that if all physicians could somehow have behavior reform that this plague would be arrested. Perhaps (and likely) in the past those were bigger reasons for suits, that simply is not the way it is in today's world. You don't have to agree, but speaking with the experience I have accrued and continue to accrue it is the truth to a great degree. One only need look at all of the commercials promising money for malpractice and drug reactions. It is a part of our culture at this point. That being said, poor communication can increase one's odds of being sued, it simply is no longer the primary reason by any stretch. I have seen countless patients come in after minor fender benders, slight slips in walmart, and a plethora of other "non injuries" becuase "my lawyer told me to come get checked out". Most of these will get a small settlment to make them go away. I have seen families sue for expected poor outcomes on terminally ill patients, sue for normal post op complications, nearly all of them without merit and simply for a quick settlement check. Thats the real world. I really hope everyone takes the time to do a little research before making blanket pronouncments that simply are not accurate. Probably as important as anything else in all of this is what it shows on a larger scale. The problems with health care in general are broad and complicated in some ways. People with little experience or knowledge of the inner workings of this mess will ultimately not take the time to be open minded and the effort to learn. They will base opinions on what the media, politicians, and other ill informed sources offer. It really takes patience, effort , and an open mind to begin to view other aspects of the bigger picture at large. I don't purport to know everything, but I will speak of what I do know without hesitation and with honesty, and hope that it affords people that are willing to learn a little insight they might otherwise have missed. I have found that when I partake in others real world knowledge and experiences I am enlighted in ways I might have otherwise missed. |
Boo
Obama got booed by the AMA today. Looks like he's going to learn what it's like to not be worshipped by everyone he steps in front of. He put the nail in the coffin today with the AMA. I seriously doubt that anything will change in healthcare. Politicians , including Obama, pander so much to special interests that this healthcare fiasco will follow the same demise as Clintons.
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That's one of the blessings and curses of getting to our ages. We can remember better (and worse) times, and have seen many of the situations we have discussed develop an-inch-at-a-time over time, and know the odds of quick reversals to better circumstances are very long indeed. We see things as they are now, and know it's just not right. The advertising in the marketplace, whether for drug reaction to the negative or anticipated drug reaction to the positive (the long list of potential side effects notwithstanding), definitely muddies the waters. People today seem to have simultaneous expectations of miracles and no personal responsibility -all fostered by a moral climate centered on "me first, and you never." In our respective professions we can patch some of the holes, but the societal pot has definitely been turned into a moral colander. We are knowledgeable and experienced in our respective areas. I agree with you that open minds - and the willingness to share our respective knowledge and experience - makes the potential of "fixes" to some degree possible. As always, the first $1.75 Margarita at LSL happy hour is on me.... |
Here's One Element That Should Be In Any Healthcare Legislation
TORT REFORM!
I don't know exactly what the limitations might be to such reform. As a non-lawyer, I might suggest the following...
If nothing other than these simple rules were enacted into law, I'd think that he cost of healthcare would drop pretty dramatically. Maybe not enough--but pretty significantly. |
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And if the third item was law, why would there be any need for the first two? |
No, Just For Doctors, Hospitals And Other Medical Providers
I'll restrain myself on tort reform. I just hope tomorrow's paper doesn't have another report of a jury awarding $144 million to some unemployed guy in the hills of Tennessee, who smoked since he was thirteen and now claims he wouldn't have lung cancer if the cigarette companies had warned him properly. After all, we should leave some way for the PI lawyers to make a living.
For a little while at least. |
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When a state court jury decides, with award, to the injured person, the one being sued (and insurance company, who normally defends) immediately appeals. Once the appeal is filed, the original decision (and award) is now on hold until the appeals court has ruled. This can take a couple years, depending on appellate docket. In the meantime, the injured party is no better off than the day day before the lower court decision. If the appellate court rules in favor of the injured party, the insured appeals to the next higher court (often, a state supreme court). That court too has a significant docket, so the clock keeps running. So, despite an original court decision, the injured person still doesn't have a dime all this time. Enter the insured again - this time offering a deal: For an amount much lower than the original jury award), but paid immediately, the insured will drop all appeals. The injured party, with bills to pay, may haggle to some avail (usually not much) and take the deal. Insurers' negotiation range usually has a base (cost of future litigation, less a couple percent) and a ceiling (policy limit), with the goal to have the injured party take the former. All counsel (and the courts) know this, and it has been often insinuated that courts drag appeals to give the parties time to resolve the matter in pre-appellate settlement negotiations, as courts rarely want to place themselves in positions to reverse jury decisions. So, payoffs of these jury awards which sound like a PowerBall winner, are rarer than hen's teeth. Thus, while the original jury award made great press, the actual cash exchanging hands is much less. |
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