[vintageogauge]

Originally Posted by REDCART

We’ve had Comcast for 16 years, and over this period their service both tv and Internet have improved significantly. Our most recent 2 year contract expired and we were hit with a $50 increase. In the past you’d call them. Threaten to cancel and their retention dept would offer various discounts or contract bonuses to keep you.

Well, I tried this time-honored approach this month and it backfired. I had requested service cancellation effective 8/18, 3 weeks away. Within 24 hours they had cancelled my VOIP landline and cut back my Internet speed. I assumed the tv would go next. Took a few days to get everything restored. No one offered any discounts to keep us as a customer. This must be the new Xfinity business approach, take it or leave it.

Yes, we might have gotten comparable service from Spectrum for less cost but I asked myself was it worth the inconvenience and disruption, especially if it was limited to 12 months? BTW, my wife is a tv addict, and I could see this was not making her happy. We have no complaints about Comcast service, just their periodic and excessive price increases.

I had the exact same experience and you're right, not worth the hassle to switch to Spectrum.