I had a similar thing happen several years ago. It turned out that I had signed up for a promotion where I got some movies channels for free during for one year. At the end of that year, instead of turning off the movie channels, the simply continued billing me for them. when I called to complained, the deleted the movie channels and took the charge off my bill.
They are pretty slimy like that, but I don't know of any better service. A friend of mine up north switched over to Verizon Fios and hated it. I don't know much about Brighthouse, but would appreciate hearing from people on this forum who have it.
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