Century Link is also a nightmare to deal with. I have both the home phone and internet service with them on my vacation home in the Villages. You have to be Einstein to figure the billing out and it changes every month...even though nothing has happened to make it change. The house is vacant about 6 months out of the year and I put the service on Vacation during those months and there is always a block on long distance calls. I spend a lot of time on the phone trying to get through to them to find out why there are suddendly extra charges.
About 6 months ago, I noticed that there was a charge for Century Link@Ease in the amount of $10.00 plus taxes. I called again, waited an hour to talk to someone, was transferred, waited again, and asked what the charge was for. They told me that it was protection for my computer and internet service. The explained that if something happened to my computer, that they would have the information backed up and would be able to recover it. When I looked back at my previous bills, they had been charging me for this service for about a year. I told them I had never ordered this protection. They were very rude and insisted that yes I had. I told them why would I want protection when the phone & internet service that is on Vacation mode over 6 months a year and not in use. I asked them to prove to me that I ordered it. They could not. Now the here comes the worse part.....
Before I discovered that Century Link was charging me an extra $10.00 for Century Link@Ease to protect my computer, we arrived in the Villages last year, and on the very first day we were there, our computer got hacked into. They stole all our emails and our email addresses and sent out emails to all our contacts asking for money since we were stranded in a foreign country. We called Century Link to find out if there was anything they could do to help us to recover our emails & contacts. They said no. Nothing they could do. I didn't know at the time, that I was paying for the protection...but according to the bills, I was being charged for the protection at that time. So, what good is the protection, if it doesn't work? And, why would Century Link bill me for services that I never ordered and had never heard of before. We have the same kind of trouble with Direct TV at our permanent home in California....every month, they try and up the bill. We spend an hour on the phone threatening to jump ship. I think these companies need to get their act together or the gov't needs to intervene and come up with some regulations.
|