[Viking]

Our 2 year old Sears Kenmore Elite refrigerator lost cooling and we contacted the 800 service number on Oct. 22, but the service technician was not able to come until Oct. 26. He initially concluded the compressor needed replacement. Returned on Nov. 5th to install new compressor, however, no ice in the freezer. Had to return a 4th time to confirm the refrigerator was unrepairable and finally recommend a new replacement. Along the way, we made several calls to the corporate 800 numbers, and we had gotten conflicting information from the people at the Sears outlet store in Summerfield. We hope to get a new fridge within the next few days. The customer service through this entire ordeal was very disappointing and poor. We seriously doubt we will return to purchase appliances at Sears.

[villagetinker]

I doubt you will be able to, looks like Sears is going out of business......

[retiredguy123]

Good idea. Sears is bankrupt.

[JTClark45]

You are better served to know who made it and not buy that. It could be be a GE, which is actually Haier (Chinese) Whirlpool, LG or something else.

[JTClark45]

Haier purchases GE appliances, South China Post Haier bought GE Appliances for US$5.6 billion. Now it’s working on fixing it | South China Morning Post

[villagetinker]

There was just a recent news release that Sears has made arrangements for Kenmore and one other brand name to other manufacturers and resellers, Lowe's is now selling Craftsman tools, so the Kenmore line may well live on after Sears go up in smoke.

[Viking]

Thanks for the responses!