[LuvNH]

I had a paper jam, after clearing that problem the printer is stuck on Copy. I have unplugged it and tried several of the easy fixes found on Google, but cannot clear it. Can someone please help with this problem. Thanks ...................

[villagetinker]

Originally Posted by LuvNH

I had a paper jam, after clearing that problem the printer is stuck on Copy. I have unplugged it and tried several of the easy fixes found on Google, but cannot clear it. Can someone please help with this problem. Thanks ...................

I would very carefully look at the paper path and make sure that ALL of the paper was removed from the jam area. I once had a similar situation on another brand of printer and there was a very small piece of paper that tore off and was blocking a gear or sensor causing the printer to not work. The only other option I can think of is doing a search for a factory reset operation and see if that works.

[LuvNH]

Thanks Tinker. I have tried the factory reset and that did not work, so it looks as though I should do a hunt for a paper problem.

[thelegges]

Originally Posted by LuvNH

Thanks Tinker. I have tried the factory reset and that did not work, so it looks as though I should do a hunt for a paper problem.

Are you WiFi connected? If so delete the app and reinstall, had to do that with one of our printers, unplug didn’t work, but the app deleted fixed mine.

If that doesn’t work email the company almost every customer service can help you fix tech issues.

[LuvNH]

Originally Posted by thelegges

Are you WiFi connected? If so delete the app and reinstall, had to do that with one of our printers, unplug didn’t work, but the app deleted fixed mine.

If that doesn’t work email the company almost every customer service can help you fix tech issues.

Thank you for your suggestions. I have been working on this for two days and on my last nerve.

[retiredguy123]

Originally Posted by LuvNH

Thank you for your suggestions. I have been working on this for two days and on my last nerve.

Have you tried to use the "settings" mode on the control panel and reset all the features to the default settings?

[retiredguy123]

Another thing to try is to connect the printer directly into a USB cable.

[jebartle]

Have you changed ink vendor, that has been my mistake.

[villagetinker]

OP, I have been thinking about this some more, do you use wireless printing, if so turn OFF the wireless connection to the printer on the outside chance it is somehow sending a command to the printer. Then try the various reset options already mentioned. Finally, double check the copy button to see if it is stuck in the ON/selected position.

[asianthree]

My moms really old printer froze like this, online chat with the company, took 15 minutes but the step by step worked. Company knows more than any of us, just live chat the manufacturer.

If they can’t get you up and running you will know it’s new printer time.

[LuvNH]

Originally Posted by asianthree

My moms really old printer froze like this, online chat with the company, took 15 minutes but the step by step worked. Company knows more than any of us, just live chat the manufacturer.

If they can’t get you up and running you will know it’s new printer time.

It is a new printer. Brand new, used three times. But I will call their chat line, thanks for the suggestion.

[Ellwoodrick]

Good morning,

Have you been able to print a test page from the printer itself? I have an older Epson Workforce printer up North. They are pretty reliable.

I have an older Canon printer I brought to the Villages that I could not get to connect to my wireless network. I finally just bought a USB port adapter with extra USB Ports to connect it direct. I helped a neighbor out who was having a similar issue. We could not get her Chromebook to connect to the printer. I got her a USB Port adapter and solved the problem.

I know your problem started with a paper jam. Have you tried restarting the computer as well?

[asianthree]

Originally Posted by LuvNH

It is a new printer. Brand new, used three times. But I will call their chat line, thanks for the suggestion.

Did you get some help from online chat line

[LuvNH]

Originally Posted by asianthree

Did you get some help from online chat line

I was away from my home this weekend, back now and will chat them today. I will report back on what they say.

[LuvNH]

Originally Posted by Ellwoodrick

Good morning,

Have you been able to print a test page from the printer itself? I have an older Epson Workforce printer up North. They are pretty reliable.

I have an older Canon printer I brought to the Villages that I could not get to connect to my wireless network. I finally just bought a USB port adapter with extra USB Ports to connect it direct. I helped a neighbor out who was having a similar issue. We could not get her Chromebook to connect to the printer. I got her a USB Port adapter and solved the problem.

I know your problem started with a paper jam. Have you tried restarting the computer as well?

I have restarted everything. I have printed several test pages with no problem. It is annoying because it is legal stuff for taxes I need this year.