[nancy03743]

Here is what happened. I turned on my computer and it said, "Fatal Error", your computer was turned off improperly. I could not escape the error message so I turned off my computer & turned it on again. A prompt asked if I would like to back up my files so I stored my files there. I have Windows 7 and a Hewlett Packard PC. I tried opening these files but do not have a program that will unzip them. The geek squad at Best Buy told me to download an unzipit program which I did but it copied my files 4 times and my hard drive is loaded. So I deleted it and am looking for someone who can tell me how to unzip these files. Thanks for any help. Nancy

[Virtual Geezer]

Try going to Ninite.com and scroll down the page to Utilities looking for 7-Zip. Next put a check in the box and then hit download at the bottom of the page. This will install the program on your computer. Next open 7-Zip and run it with your .WIM file. Hope that helps.

VG

[Shanrius]

Nancy, Try this as it comes directly from the HP website,

Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7) | HP® Support


Hope this takes care of your issues.

[nancy03743]

Hi Shanrius,
I was able to restore my files because of your information link. I did exactly as it stated and my files are back. Thank you so much! Nancy

[chuckinca]

This is your lucky day!

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