Talk of The Villages Florida - Rentals, Entertainment & More
Talk of The Villages Florida - Rentals, Entertainment & More
#1
|
||
|
||
![]()
After an "I don't know how it did a factory reset" event, niece's Samsung Galaxy Note 5 is now "stuck" at the Google screen. Is there a techie out there who can help resolve this dilemma? Her tale explains it this way - after having gone to the Verizon store where she bought the phone/plan:
"The phone itself is unlocked.. It's locked out of Google. We can't get passed the Google screen. We've tried everything. Been on the phone twice with Google. They know their is an issue, it's a Google security issue and they just keep sending you to Samsung, who in turn sends you back to Google and Verizon. They need to replace it but won't because it's useless to them as it is to me." TIA
__________________
Not sure if I have free time...or if I just forgot everything I was supposed to do! |
|
#2
|
||
|
||
![]()
Ah Ha. I am not alone. My Galaxy S7 Edge just did a similar trick to me. I must wait 24 hours to re enter my Google information and see if that works. The Verizon and Google representatives are mystified. I transferred my phone line to a old phone.....no texts messages though. Good luck. I get to try again tonight at 7pm. Now that you have revealed this I bet its something on their side. We shall see. Take Care.
|
#3
|
||
|
||
![]() Quote:
__________________
Not sure if I have free time...or if I just forgot everything I was supposed to do! |
#4
|
||
|
||
![]()
So first Verizon who transferred me to Google who had me reset my E-mail password. I was told by Google it's 24 hours before your allowed to try again. After seeing your post I called Samsung who said it was indeed 24 hour's in the penalty box! OK so back to waiting. They were very nice but when she asked if she had addressed all my concerns I answered her with a big NO. Why am I locked out for my own good for 24 hours on a $800 phone and the phone that I was speaking to her on says Alexander Graham Bell on the side and free....it doesn't add up. We'll see later today. I didn't spend the money to flash a phone like my grandchildren do, I did it so I wouldn't have to deal with these issues.
|
#5
|
||
|
||
![]()
Did you reset your Google PW using the phone or a different device?
__________________
Not sure if I have free time...or if I just forgot everything I was supposed to do! |
#6
|
||
|
||
![]() Quote:
Sent from my SM-N910R4 using Tapatalk |
#7
|
||
|
||
![]() Quote:
![]() |
#8
|
||
|
||
![]() Quote:
__________________
It is better to laugh than to cry. |
#9
|
||
|
||
![]() Quote:
![]()
__________________
Not sure if I have free time...or if I just forgot everything I was supposed to do! |
#10
|
||
|
||
![]() Quote:
__________________
Not sure if I have free time...or if I just forgot everything I was supposed to do! |
Closed Thread |
|
|