[Rando]

Just moving into a two-year-old house in Citrus Grove (yeah!). I am planning to bring my xfinity-approved modem and router from my previous house.

Comcast says my home previously had xfinity service.

Where is the cable connection for the modem? I've looked everywhere and can't find it.

Thanks!

[Pinball wizard]

Originally Posted by Rando

Just moving into a two-year-old house in Citrus Grove (yeah!). I am planning to bring my xfinity-approved modem and router from my previous house.

Comcast says my home previously had xfinity service.

Where is the cable connection for the modem? I've looked everywhere and can't find it.

Thanks!

It has to be one of the coax connections in one of the rooms. I'll bet it's the one in the living room.

[Rando]

Originally Posted by Pinball wizard

It has to be one of the coax connections in one of the rooms. I'll bet it's the one in the living room.

So just keep trying until one of them works? ;-)

[Bill14564]

Originally Posted by Rando

So just keep trying until one of them works? ;-)

In my home only one of the many coax connections is actually connected to the outside, the others just end in the low-power box in the garage.

You could ask the previous homeowner, look at pre-sale pictures to try to spot a modem, just keep trying until one of them works, or buy a coax tester to see which one(s) are live. I would either go with the pictures or just keep trying.

[smurphy]

Originally Posted by Bill14564

In my home only one of the many coax connections is actually connected to the outside, the others just end in the low-power box in the garage.

You could ask the previous homeowner, look at pre-sale pictures to try to spot a modem, just keep trying until one of them works, or buy a coax tester to see which one(s) are live. I would either go with the pictures or just keep trying.

You might want to ring the doorbell of one of your neighbors. They probably have a similar setup plus you might make a new friend.

[villagetinker]

If the above does not work, try this.

If you have a digital voltmeter you could look around the garage, or attic to see if you find the outside cable feed and the connection to a splitter or coupler. Take this apart and place a jumper from the center lead to the outside metal coupler, then you can go room to room with the DVM and check for a short circuit. Remove the jumper, reconnect the cable and install your modem.

[retiredguy123]

Maybe I am missing something, but I thought you could connect your modem to any of the COAX outlets in the house as long as it has been activated by Xfinity. But, first you need to sign up for the Xfinity internet service, plug in the modem, and activate it. If you haven't paid Xfinity for internet service, the modem will not work.

[n8xwb]

Originally Posted by Rando

So just keep trying until one of them works? ;-)

It won't work until xfinity turns on the service.

[photo1902]

Originally Posted by retiredguy123

Maybe I am missing something, but I thought you could connect your modem to any of the COAX outlets in the house as long as it has been activated by Xfinity. But, first you need to sign up for the Xfinity internet service, plug in the modem, and activate it. If you haven't paid Xfinity for internet service, the modem will not work.

The coax outlets must be connected to the block in the low voltage box. We only have three of 7 connected in our home, as the other ones aren’t needed in our case.

[Bill14564]

Originally Posted by retiredguy123

Maybe I am missing something, but I thought you could connect your modem to any of the COAX outlets in the house as long as it has been activated by Xfinity. But, first you need to sign up for the Xfinity internet service, plug in the modem, and activate it. If you haven't paid Xfinity for internet service, the modem will not work.

When I moved into my pre-owned home, NONE of the coax cables were terminated in the garage. The Xfinity tech needed to find the right cable to terminate and connect. Now I have exactly one live coax in my home.

Any of the coax CAN be used but only if they are terminated - mine were/are not.

[Bill14564]

Originally Posted by smurphy

You might want to ring the doorbell of one of your neighbors. They probably have a similar setup plus you might make a new friend.

See above - nothing the neighbors could have done to help.

[retiredguy123]

Originally Posted by photo1902

The coax outlets must be connected to the block in the low voltage box. We only have three of 7 connected in our home, as the other ones aren’t needed in our case.

I agree, but can't you use any of the 3 active outlets to connect the modem? It sounds like the OP may not have anything activated by Xfinity yet.

[photo1902]

Originally Posted by retiredguy123

I agree, but can't you use any of the 3 active outlets to connect the modem? It sounds like the OP may not have anything activated by Xfinity yet.

Sorry, I misunderstood your post. Absolutely right.

[hguertin]

Originally Posted by Rando

So just keep trying until one of them works? ;-)

That’s how I had to do it! There were three spots to try. The living room was the incoming.

[retiredguy123]

Originally Posted by hguertin

That’s how I had to do it! There were three spots to try. The living room was the incoming.

As I understand it, the Xfinity "incoming" COAX cable is connected from the street to the white panel box in the garage. If you sign up for any Xfinity services, the Xfinity technician will activate any of the COAX outlets that you need in the house from the garage panel box. There will be about 7 or 8 outlets in the house that were installed by the builder, not by Xfinity. You can tell how many outlets are activated by looking in the panel box, but they may not be labelled by room location. You should be able to connect the modem to any of the active outlets in the house. Xfinity does not connect their incoming cable directly to the living room or any other room in the house, only to the garage panel box.