[tigger_kitty]

STEER CLEAR:
I had been going here for 3 years.....they always had high end brands until 6 months ago. They changed to a cheap brand. My color was way off and we couldn't get it right....and my cuts have not been good. I used to get asked 3 times a week "where do you get your hair done?" by strangers. I decided yesterday was my last time. I didn't tell them....I just didn't make another appt. I get home and there is a message on my phone saying "we will not color your hair again, if you want cuts, okay, but you are never satisfied, etc." It was not even the owner....just the reception guy!!! Can you imagine? What class, huh? I called back and told him how inappropriate that call was and I would NEVER be returning to that salon...don't worry!! I paid between $87-$125 per service with $15-$20 tips. At Christmas, I gave my stylist an $80 bonus tip. On top of all of this I see this morning my hair cut is GROSSLY uneven!!! I wish I'd never left a tip!!!!!!!!!!

WARNING: DON'T GO TO SALON CHIOMA!!!!

[tigger_kitty]

I want to say....I am not just disgruntled.....I was a satisfied customer for 3 years...so this is really uncalled for and unprofessional. They need to go out of business!

[Barefoot]

Originally Posted by tigger_kitty

STEER CLEAR:
I had been going here for 3 years.....they always had high end brands until 6 months ago. They changed to a cheap brand. My color was way off and we couldn't get it right....and my cuts have not been good. I used to get asked 3 times a week "where do you get your hair done?" by strangers. I decided yesterday was my last time. I didn't tell them....I just didn't make another appt. I get home and there is a message on my phone saying "we will not color your hair again, if you want cuts, okay, but you are never satisfied, etc." It was not even the owner....just the reception guy!!! Can you imagine? What class, huh? I called back and told him how inappropriate that call was and I would NEVER be returning to that salon...don't worry!! I paid between $87-$125 per service with $15-$20 tips. At Christmas, I gave my stylist an $80 bonus tip. On top of all of this I see this morning my hair cut is GROSSLY uneven!!! I wish I'd never left a tip!!!!!!!!!!

WARNING: DON'T GO TO SALON CHIOMA!!!!

What stylist did you use?

I had heard Salon Chioma was an excellent salon. I tried to get an appointment in November with Michael and was told it would be three months before he had an open appointment.

[tigger_kitty]

I have been using Sheryl for 3 years....like I said.....they used to use Oribe and Davines products, then unbeknownst to me they switched to Paul Mitchell (UGH)!! The colors are terrible!!! Anyway, not so much the salon but what they did to me and MICHAEL the salon owner had his receptionist call and do the dirty work....he couldn't even handle it when I was there or do it himself. NICE!!!

I knew I'd get slammed so I removed my first reference.

[skyc6]

Wow! I have to say that I LOVE Salon Chioma!! They are professional and courteous and I have never had such good cuts. I color my hair myself and buy it on Ebay, but Michael has offered more than once to buy it for me at his distributor and sell it to me at cost.
It does sound like you should find another salon if the color does not suit you but I have been nothing but pleased!
What difference does the relationship matter between the owner and the receptionist? I find that part of your comment unnecessary.

[tigger_kitty]

Hellllo....I had many many wonderful color and cuts....but they made my last experience TOTALLY UNNECESSARY!!! RUDENESS and unprofessional....someday it will happen to you. I've already stopped many people from experiencing this unprofessional salon!!!!
YES, I am MAD that MICHAEL was so unprofessional to a longtime customer and didn't have the decency to do it himself or in person!!!

[shcisamax]

I can't respond to the above without getting flagged but I will say that commenting on someone's sexual preference is totally irrelevant to the issue.

[tigger_kitty]

I didn't say his sexual preference.... and he was totally irrevelant to me and deserves no respect.

[shcisamax]

What was said was "Michael had his partner (husband/wife)" which is definitely referring to sexual preference.

[Patty55]

Originally Posted by tigger_kitty

I want to say....I am not just disgruntled.....I was a satisfied customer for 3 years...so this is really uncalled for and unprofessional. They need to go out of business!

Whoa, so glad you cleared that up. I thought you were disgruntled.

[Bonny]

WOW, I must say this is one angry thread !
A beware of the Salon is one thing, but everyone is entitled to their own opinion.
No need for a bunch of exclamation points.

[tigger_kitty]

yep!!!!

[tigger_kitty]

That's why we live in America !!!!

[shcisamax]

Originally Posted by tigger_kitty

and MICHAEL the salon owner had his receptionist call and do the dirty work....he couldn't even handle it when I was there or do it himself. NICE!!!

If Michael or the receptionist anticipated a poor reaction from a disgruntled client, it would be prudent to make a call to them at home rather than address it in the salon. As for the call coming in from the receptionist rather than Michael, it is a partnership between the two so it could have been either to make the call.

[tigger_kitty]

Originally Posted by Patty55

Whoa, so glad you cleared that up. I thought you were disgruntled.

If you would go back and READ the post you will see that I said "Just". I'm obviously disgruntled! Duh