[Johnd]

Had a plumbing emergency last Friday night about 9PM. Called my "24 Hour" plumber Kiley & Sons and left a message. After 30 minutes left a similar message at Mike Scott plumbing. Scott called back in 20 minutes and promised a tech before midnight after analysing the problem on the phone. Tech arrived about 11:15 and solved the problem after 90 minutes of hard work.

Kiley called about 10AM Saturday. This reminded me that Kiley did not respond in the same fashion about 4 years ago when a main water supply line broke. In that instance I found a way to divert supply past the break so the next day response was only irritating. It seems to me Kiley is not a "24 hour" plumber and should stop advertising as such.

We owned a business in a "24 hour" industry for many years. We analyzed the results of that service after 2 or so years and decided it was not a contributor to success. We dropped it and never looked back.

We've been pleased overall with Kiley's work over the years but the extra effort extended by Mike Scott when we needed it means he gets our future business.

[Ecuadog]

Originally Posted by Johnd

...

We've been pleased overall with Kiley's work over the years but the extra effort extended by Mike Scott when we needed it means he gets our future business.

I had a very similar experience recently when a landscaper sheared off a hose bibb on the outside of my house. Kiley & Sons couldn't help. Mike Scott Plumbing came to the rescue.

[Steve & Deanna]

We've used Mike Scott Plumbing a couple of times over the years and have been quite pleased with their service, timeliness and courtesy. There isn't anyone else I would call.

[mixsonci]

I agree, Mike Scott is the best

[Paperboy]

Mike Scott gives excellent & quick service.
Have used him 2 X's & I am VERY SATISFIED!

[Topspinmo]

I used mike Scott twice, been very satisfied with the results.

[xcaligirl]

We've used Mike Scott Plumbing 3 times now and will always highly recommend them. The BEST service of ANY company. Most of the companies I've dealt with in the past couple of months do not even return calls, say they will send a proposal and I've never heard from them again. (VillagesAV-Tom is one that comes to mind!)