[stevekennedy3]

I had a very unpleasant conversation with Steve Ferguson from Broward Factory Service, complaining about the service I received on 6/16/22. A service man named Joe, took one look at my A/C, saw that the low side exit was frozen and said the coils were leaking. He then said the system was shot and had to be replaced inside and out, heating and cooling, and gave me a quote for said system of $9,744.00. He injected some refrigerant into the unit to give me some cooling for a few days until I could replace the system. I was not happy that no repair options were offered (which they usually do), so researched repairs on YouTube and found many ways to fix it for less than 7% of that price. A product called EasySeal from NuCalgon had over 200 5 star ratings on Amazon dating back to 2019, so I bought it, gauges to measure pressures, an IR temperature thermometer and refrigerant. It took me a few hours to clean the fins, inject the easy sealant and recharge the system and it is fine. I asked for reimbursement for these out of pocket expenses since BFS did NOT offer me any options for repair which they are obligated to do and normally do. Ferguson got very nasty and said he would not reimburse me anything and no longer wanted my business. It will be interesting to see if they will refund the balance of my contract. On simple low cost things BFS was OK, but watch out for anything expensive, like an A/C as they won't touch it. So what good is their contract? CAVEAT EMPTOR!

[Stu from NYC]

Wow

[retiredguy123]

How old is your system? After injecting a refrigerant leak sealing product, I doubt that it is fine. What good is their contract? In my opinion, it is worthless. Don't buy any home warranties.

[Michael G.]

Originally Posted by stevekennedy3

they are obligated to do and normally do.

When we bought our house, I had the seller of the house buy 1 year warranty from them.

A couple months later I had a bad GFI socket that needed to be replaced.

I called them, the guy they sent to the house, looked at me and said: "I think you need an electrician."