[TimeForChange]

One year ago in December I signed up two properties with this company for an annual contract. (Pest Control, Lawn Care). They made huge promises about improving a portion of the corner lot of the house I live in. The area now is worse than a year ago. The sod has huge circles where the grass is dead. Several weeks back the owner (Kenny) came to my house and agreed to re-sod this area. It has now been five weeks and nothing has been done. I have called five or six times for the owner to return my call to no avail. Today I called again. They are just not reputable and will tell you most anything on the phone to satisfy you but do not follow through. Since I paid for both properties up front in order to save some money I tried to get a refund back in the Summer but they have refused. I would never use them or recommend that anyone use ServiceSmart. :

[drcar]

Sorry to hear about your problems, that is the problem with paying up front. I fired them, was only paying every 3 months. I do my own lawn now, will not be long before I fire myself!!!!

[Barefoot]

Originally Posted by TimeForChange

One year ago in December I signed up two properties up with this company for an annual contract. (Pest Control, Lawn Care). They made huge promises about improving a portion of the corner lot of the house I live in. The area now is worse than a year ago. The sod has huge circles where the grass is dead. Several weeks back the owner (Kenny) came to my house and agreed to re-sod this area. It has now been five weeks and nothing has been done. I have called five or six times for the owner to return my call to no avail. Today I called again. They are just not reputable and will tell you most anything on the phone to satisfy you but do not follow through. Since I paid for both properties up front in order to save some money I tried to get a refund back in the Summer but they have refused. I would never use them or recommend that anyone use ServiceSmart.

It's very rarely a good idea to pay for anything in advance. Especially lawn care. We paid three months in advance for lawn mowing back in 2007, not a lot of money. But the guy disappeared into the woodwork. Lesson learned.

Service Smart has a bad reputation on TOTV. It's good to check using the Search button above, before spending money on any Contractor.

[Fraugoofy]

Originally Posted by TimeForChange

One year ago in December I signed up two properties with this company for an annual contract. (Pest Control, Lawn Care). They made huge promises about improving a portion of the corner lot of the house I live in. The area now is worse than a year ago. The sod has huge circles where the grass is dead. Several weeks back the owner (Kenny) came to my house and agreed to re-sod this area. It has now been five weeks and nothing has been done. I have called five or six times for the owner to return my call to no avail. Today I called again. They are just not reputable and will tell you most anything on the phone to satisfy you but do not follow through. Since I paid for both properties up front in order to save some money I tried to get a refund back in the Summer but they have refused. I would never use them or recommend that anyone use ServiceSmart. :

Did you go to their office in Ocala and demand a refund? I did and I got mine. You have to be super insistent. I think I was a down right witch, but I got my refund. I had about 2 months left on my contract, too. Hope it works for you!

[TimeForChange]

Thanks, I may go on Thursday.

[TimeForChange]

Originally Posted by Barefoot

It's very rarely a good idea to pay for anything in advance. Especially lawn care. We paid three months in advance for lawn mowing back in 2007, not a lot of money. But the guy disappeared into the woodwork. Lesson learned.

Service Smart has a bad reputation on TOTV. It's good to check using the Search button above, before spending money on any Contractor.

In my almost 70 years I have owned many homes in several States. I said in my post that I have two houses in TV. I was trying to save a little money. Lawn Care (mowing) is no where near the same as lawn care. Especially with a large company like SSmart. Thank you for telling me info I already knew. If they have such a bad reputation why is there not a page where this is discussed?

[TimeForChange]

Sent you a private message. Plan to go to Ocala tomorrow.

[TimeForChange]

Sent you a PM. Plan to go tomorrow.

[Jima64]

Originally Posted by TimeForChange

In my almost 70 years I have owned many homes in several States. I said in my post that I have two houses in TV. I was trying to save a little money. Lawn Care (mowing) is no where near the same as lawn care. Especially with a large company like SSmart. Thank you for telling me info I already knew. If they have such a bad reputation why is there not a page where this is discussed?

Do a search and you will see many postings listing the lousy service they charge you for and not do.

[TimeForChange]

Originally Posted by Jima64

Do a search and you will see many postings listing the lousy service they charge you for and not do.

I ask about them last DEC with zero response. It's easy for you to come here now and tell me what to do like you know everything. Yes, I am very upset and there should be a place where those of us can go and find out easy who the crooks are.

[Barefoot]

Originally Posted by Barefoot

Service Smart has a bad reputation on TOTV. It's good to check using the Search button above, before spending money on any Contractor.

Originally Posted by TimeForChange

If they have such a bad reputation why is there not a page where this is discussed?

As I said, it's good to use the Search Button to research Contractors. There are many archived threads about Service Smart.

[Barefoot]

Originally Posted by Jima64

Do a search and you will see many postings listing the lousy service they charge you for and not do.

Originally Posted by TimeForChange

I ask about them last DEC with zero response. It's easy for you to come here now and tell me what to do like you know everything. Yes, I am very upset and there should be a place where those of us can go and find out easy who the crooks are.

No need to call out Jima64 who is giving you good advice. There have been many previous threads on TOTV about Service Smart. If you had called The Better Business Bureau, they would have told you about many complaints registered against SS.