[dsnrbec]

We have tried numerous times over the last 3 years to get this company to fix a leak in our enclosed lanai. The owner has sent several people out to try and solve the problem but we are still mopping up water every time we have a hard rain. The last time we communicated with the owner he did not even reply. Buyer beware.

[Stu from NYC]

Originally Posted by dsnrbec

We have tried numerous times over the last 3 years to get this company to fix a leak in our enclosed lanai. The owner has sent several people out to try and solve the problem but we are still mopping up water every time we have a hard rain. The last time we communicated with the owner he did not even reply. Buyer beware.

Have you contacted BBB?

[dsnrbec]

Originally Posted by Stu from NYC

Have you contacted BBB?

Yes we have.

[Stu from NYC]

Originally Posted by dsnrbec

Yes we have.

and what happened?

[Bogie Shooter]

Seniors vs. crime?

[davem4616]

Whoa

no matter how flat the pancake is, there's always two sides to it....

I've done business with this company. The owner is an honest businessman. He enclosed my lanai and also did work for two of my cousins in TV. He and is crews are professional, they show up on time, they clean up and do quality work for a fair price.

Something doesn't add up...I suspect that there's a few missing pieces to this story

Here's my follow-up experience with All Season Rooms. We had All Season Rooms enclose our lanai 5 years ago...last year during a heavy rain we had a leak

I called Chip (the owner) and he said that he had two fellows that would be in my area in a couple of days and he'd send them over.

Two days later his crew showed up at 6pm... the caulking had dried out in two areas....they re-caulked everything and we're fine

I wonder if the OP gave the owner a load of BS ???

[Babubhat]

Find the leaky spots and apply good quality caulk.

[Stu from NYC]

Originally Posted by davem4616

Whoa

no matter how flat the pancake is, there's always two sides to it....

I've down business with this company. The owner is an honest businessman. He enclosed my lanai and also did work for two of my cousins in TV. He and is crews are professional, they show up on time, they clean up and do quality work for a fair price.

Something doesn't add up...I suspect that there's a few missing pieces to this story

Here's my follow-up experience with All Season Rooms. We had All Season Rooms enclose our lanai 5 years ago...last year during a heavy rain we had a leak

I called Chip (the owner) and he said that he had two fellows that would be in my area in a couple of days and he'd send them over.

Two days later his crew showed up at 6pm... the caulking had dried out in two areas....they re-caulked everything and we're fine

I wonder if the OP gave the owner a load of BS ???

Your right there is more to the story such as a second side.

[dsnrbec]

Originally Posted by davem4616

Whoa

no matter how flat the pancake is, there's always two sides to it....

I've done business with this company. The owner is an honest businessman. He enclosed my lanai and also did work for two of my cousins in TV. He and is crews are professional, they show up on time, they clean up and do quality work for a fair price.

Something doesn't add up...I suspect that there's a few missing pieces to this story


Here's my follow-up experience with All Season Rooms. We had All Season Rooms enclose our lanai 5 years ago...last year during a heavy rain we had a leak

I called Chip (the owner) and he said that he had two fellows that would be in my area in a couple of days and he'd send them over.

Two days later his crew showed up at 6pm... the caulking had dried out in two areas....they re-caulked everything and we're fine

I wonder if the OP gave the owner a load of BS ???

I’m glad you had a good experience with them. We found Chip to be a personable and professional person, thus the reason we selected him to do our enclosure. He has sent numerous crews over to try and fix the problem but it has become apparent that a little more caulking here and there is not the answer. It ALWAYS leaks in the same spot when we have rain in that direction so we know where the problem is but he has given up trying to solve it. He’s saying he told us it was a Cat 2 room and not guaranteed to be water tight but the fact that it is only in one spot is an indication that there is probably an installation problem. We reported him to the BBB and will take no further action at this time. We will need to find another contractor to fix the issue, I’m sure at considerable cost. One of his big selling points is that he guarantees all of his work. Unfortunately for us, he didn’t.

[retiredguy123]

Originally Posted by Stu from NYC

and what happened?

This appears to be the contractor's response to BBB regarding the OP's review (not complaint) as posted on BBB.com:

All Season Rooms Response

04/06/2022

Mr. & Mrs. ******, We were just out at your residence on February 28, 2022, to address all issues you were having. When we contracted back in October 2019, we went over the various categories of sunrooms available. You chose to go with a category 2 sunroom, knowing that the sunroom was not water resistant, and signed an affidavit to that effect, required by Sumter County. We have always come out and serviced your lanai enclosure as soon as we could. Please note we did have a phone number change in November 2021. Our new phone number was changed to 352-322-1192 & of course you do have a direct cell number to Chip. We take pride in servicing our customers; however, we cannot take responsibility for leaks on a CAT II sunroom, but we will always try to service you as best we can around our current installs.

[retiredguy123]

Note that there are 5 categories of sunrooms. CAT 1 is a screened in room, CAT 2 is usually an acrylic panel room that is not guaranteed against water penetration, and CAT 3 is a glass room that is designed to resist water penetration.

[Stu from NYC]

Originally Posted by retiredguy123

This appears to be the contractor's response to BBB regarding the OP's review (not complaint) as posted on BBB.com:

All Season Rooms Response

04/06/2022

Mr. & Mrs. ******, We were just out at your residence on February 28, 2022, to address all issues you were having. When we contracted back in October 2019, we went over the various categories of sunrooms available. You chose to go with a category 2 sunroom, knowing that the sunroom was not water resistant, and signed an affidavit to that effect, required by Sumter County. We have always come out and serviced your lanai enclosure as soon as we could. Please note we did have a phone number change in November 2021. Our new phone number was changed to 352-322-1192 & of course you do have a direct cell number to Chip. We take pride in servicing our customers; however, we cannot take responsibility for leaks on a CAT II sunroom, but we will always try to service you as best we can around our current installs.

Very interesting. There are two sides to every story. Thanks for posting

[fdpaq0580]

A thought just occured to me. Years ago we had work done on our home. When heavy rains came we had a leak that no amount of caulk/sealant could fix. Turns out that the work had opened a tiny seam allowed water to travel from the roof, down the inside of the wall. The caulk around the window was keeping the water in the wall. The source of the problem was nowhere near where the trouble appeared.
Good luck. Hope you get it fixed.

[dsnrbec]

We have double paned glass, not acrylic panels so I’m not sure what qualifies us as a Cat 2

[Stu from NYC]

Originally Posted by dsnrbec

We have double paned glass, not acrylic panels so I’m not sure what qualifies us as a Cat 2

Beats me but apparently you signed an affidavid to that affect agree it was a cat 2. Do you have a copy>?