[williep]

I was at Fairfield Farms Nurseries this week looking for a plant. When I was talking to the clerk I mentioned that I had a lot of oleanders with orange catapillers on them. She told me that they would eat all of the leaves and could kill the plant if not treated. She also said that she had the perfect product to kill them. She had a bottle of liquid that you mix with water and pour on the roots. It is absorbed into the plant and gives a years protection from catapillars.
I bought a bottle for $24.99 and cut back my bushes to 6 ft. as instructed by her and got the bottle and bucket to make the mix. When I read the directions I realized that it takes 18 oz of chemicle per gallon of water to treat 1 plant. At that rate, I would have to buy 7 more bottles to treat all of my plants totaling $225. $24.99 seemed like a lot to me and $225 was absurd.
So I called UFL extension and they said that the catapillers were short lived and not to worry because they don't do any permanent damage. ( I wish that I had called them first.)
No problem, I will take the unopened bottle back, get my $24.99 back and forget the whole thing.
I talked to the manager at Fairfield Farms and she said that the clerk should have NEVER sold us that bottle or ADVISED us to use it, but they have a no return policy so the customer has to take the loss.
After much further discussion, and since the bottle was never opened, she agreed return our money minus a $5 transaction fee.
So I wound up getting hosed for $5, but even that leaves a bad taste in my mouth which is why I wrote this.
So at Fairfield Farms its Customer Beware even when they admittedly sell you the wrong product. It cost me $5 dollars to find out the kind of people I'm doing business with.

[njbchbum]

thanx for that headsup!

[Boudicca]

Now that manager should realize, because of one bad apple, the whole barrel will be spoiled. Moral of the story, always leave the customer smiling. By leaving a customer unhappy, then having the nerve to charge a fee for the cause of that unhappiness, Fairfield Farms are VERY short-sighted. Many people read and use this website. .....

[l2ridehd]

Tell us where Fairfield Farms is located so we never go there.

[Jim Straz]

Originally Posted by l2ridehd

Tell us where Fairfield Farms is located so we never go there.

Try this link http://fairfieldfarmsthevillages.com/?page_id=221

[kb8tpw]

I had a similar instance this past early spring when I got ripped off for two topiary plants that I paid $70.00 a piece for. They do not stand behind anything I've found. I almost had a major landscaping project done there, but thankfully I found Villages Palms and we and all the neighbors that used them and several TOTV friends are happy as well.
It is north of 466 on 301, as you go north it is on the right. Large establishment - hard to miss...

[Bogie Shooter]

Originally Posted by kb8tpw

I had a similar instance this past early spring when I got ripped off for two topiary plants that I paid $70.00 a piece for. They do not stand behind anything I've found. I almost had a major landscaping project done there, but thankfully I found Villages Palms and we and all the neighbors that used them and several TOTV friends are happy as well.
It is north of 466 on 301, as you go north it is on the right. Large establishment - hard to miss...

slight correction, going north it is on the left.

[Pa & Giggi]

Do they have a sign posted saying that they have a no return policy? Also, where did this manager come up with this $5.00 fee? This is outrageous! It was their error and they should have taken back the product and returned your full amount.

We can control where we choose to spend our money and it won't be with businesses that don't treat their customers fairly.

[spk7951]

We went to Fairfield Farms earlier this year looking for fruit trees. Found one we liked and the price was $275 but we had no way to get it home. So we asked about delivery and planting and were told it would cost us $225 more. Our answer was no thanks, goodbye.

[mikeandnancy1112]

Fairfield Farms is located on 301 in Oxford.

[faithfulfrank]

Thanks for the heads up...we'll never go there......

Frank

[Number 6]

On the other hand, we have done lots of business with Fairfield Farm and have no complaints. They do have wonderful stock.

[StarbuckSammy]

Fairfield is a beautiful and well-cared nursery...too bad the manager lacks business sense.

[chuckster]

We had friendly service from the owner and couldn't be happier with our new garden and plantings from Fairfield Farms. Sure, some have received ill-advised treatment from a clerk, etc. but I suggest that many will miss out on a unique experience based not only on the negative comments from those that are unhappy but especially those that have never been there and refuse to give them a chance. Best advise I have received is to see for myself and let others do the same. jmho

[Barefoot]

Originally Posted by StarbuckSammy

Fairfield is a beautiful and well-cared nursery...too bad the manager lacks business sense.

I've had good luck with Fairfield Farms over the years, they have nice stuff. I've never had to return anything. It's hard to believe that an establishment of that size would not have a return policy. Very poor customer service, I'm sorry to hear it. Even Lowe's guarantees their plantings.