[Annie01]

a new company bought out stellar...i guess they got just one more bad comment...new company sounds nice...

[MikeV]

meeting with them 11/11 to discuss services since my contract with Stellar runs out on the 11/17.

[villagetinker]

There was a previous thread that was much more negative on the new company, do a search for more info.

[laceylady]

They told me today, that now, during the dormant season, they are only cutting zoysia grass once a month. My lawn looks awful. Supposed meeting with Jason tomorrow. I hope to get some $ back and move on. When we contracted with Stellar two years ago they mowed every week, this spring changed to every other week, now once a mo.? I am going to buy a lawn mower and quit dealing with all these shay characters.

[Bryan]

The new company is Service Smart. You say they "sound nice". I think you should research a little more.

[mulligan]

Stellar is not "gone". They merged with service smart. Now, you have a company that had a pretty good reputation (Stellar) merged with a company with a pretty bad reputation(service smart). It will be interesting to see how it plays out. The owner of service smart is the father in law of the owner of stellar. We'll see who runs the new business. I have a current contract with Stellar, and so far, nothing has changed.

[Vickib]

We contracted with Stellar on the 20th of Oct for some landscaping to the tune of almost $2900, which we paid up front. Was told it would be 4 weeks or so before they got to it. Called today to see what was up, but got no return call. Going to call again tomorrow. Starting to get a little concerned about our money that we already paid them.

[Irishmen]

Originally Posted by Vickib

We contracted with Stellar on the 20th of Oct for some landscaping to the tune of almost $2900, which we paid up front. Was told it would be 4 weeks or so before they got to it. Called today to see what was up, but got no return call. Going to call again tomorrow. Starting to get a little concerned about our money that we already paid them.

Prayers sent.

[JB in TV]

Originally Posted by Vickib

We contracted with Stellar on the 20th of Oct for some landscaping to the tune of almost $2900, which we paid up front. Was told it would be 4 weeks or so before they got to it. Called today to see what was up, but got no return call. Going to call again tomorrow. Starting to get a little concerned about our money that we already paid them.

IF you paid by credit card, contact your card company and contest the charge. If not, contact the new company and ask for a refund or an immediate start for your project.

[ganative]

Never pay for services in advance, in most cases I won't even deposits unless special order/ non- returnable supplies must be ordered. For example most landscaping supplies are in stock at the supply yard.

[tommy steam]

Originally Posted by Vickib

We contracted with Stellar on the 20th of Oct for some landscaping to the tune of almost $2900, which we paid up front. Was told it would be 4 weeks or so before they got to it. Called today to see what was up, but got no return call. Going to call again tomorrow. Starting to get a little concerned about our money that we already paid them.

So it's about a month and you haven't heard anything yet? Call Crimes Against Seniors and tell them what happned. You gave a business 2900 dollars and they won't even return a phone call? No excuse. This is the reason you never pay any contractors in advance , but people do, because they sound so nice. Good luck .

[Xavier]

Originally Posted by tommy steam

So it's about a month and you haven't heard anything yet? Call Crimes Against Seniors and tell them what happned. You gave a business 2900 dollars and they won't even return a phone call? No excuse. This is the reason you never pay any contractors in advance , but people do, because they sound so nice. Good luck .

They are dealing with Kenny Smith, don't expect a call - ever. I'm afraid that Stellar is going the way of Kenny's other "pathetic service" companies - "Once A Year" and "Service Smart". Run a company into the ground by not fulfilling promises to your gullible customers and then open under another name. Dare I say that Stellar may have been another of his "name change" startups? Hmmm, could be. Acorns do not fall far from the tree.

Xavier

[SisalPhil]

I also had Stellar and now Service Smart. So far so good but we shall see, any transition is difficult but hopefully they will get it straight. I would take a ride to Service Smarts office and speak to someone personally. The next time I hire a lawn care company I am going to look at a franchise company like Spring-Green Lawn Care, Lawn Doctor etc. At least the franchisor will put someone in to run the franchise if it starts going under until they can find another franchise owner. It has been my experience franchises are very conscience of their brand.

[sunnydayzl&l]

Refunds!?!?!? Good luck getting one of those out of mr kenny smith. Ill say it now and ill stand by it forever that he does not care about any customer or any of the many employees of his. Most of which are sitting at home this week without pay. Many of stellars best employees have left or were fired by service smart shortly after the "merger." Pricing will be way higher and quality of service will drop tremendously. I wish everyone good luck dealing with a crook like kenny.

[LittleDog]

I contracted with Stellar about a year ago for weeding and trimming. They made 4 visits and did a great job. I should be getting one more visit but now with this change I don't think that will happen. I will be looking for someone else to do trimming and weeding only. Is there anyone or any company out there that does this type of work which you can recommend. In the past I had one guy who did this and did a good job but he was expensive. If I could get his price down to something reasonable I'd definitely consider him.

John