[joedi]

We had the unfortunate opportunity to visit the THE VILLAGES REGIONAL HOSPITAL EMERGENCY ROOM the other night. We went into the emergency room at 10:00 pm and finally at 4:30 am the next day we were in a room to finally see a doctor. My wife had severe head pain and sat in the waiting room for over 5.5 hours waiting to see this doctor and they did not give a dam. During this time several people came in and went into the area were doctors see patients. I asked the person at registration about this and she stated I could not say your last name so I skipped you, they go in order of registration and of course we were last because they could not say last name, that is why people were seen not us. VERY POOR RUN EMERGENCY ROOM! VERY DIRTY EMERGENCY ROOM, DUST, DIRT, FLOORS WITH BLOOD ON IT, POOR SEATING, VERY COLD, MY WIFE GOT SICK AND WAS VOMITING IN A BUCKET THEY GAVE US IN THE WAITING ROOM, NO ONE CAME TO SEE HOW SHE WAS. HOPE THERE IS NOT A NEXT TIME, BUT IF THERE IS WE WILL TRAVEL TO LEESBURG OR OCALA IT WOULD BE WORTH THE TRIP TO BEEN SEEN BY A PROFESSIONAL PEOPLE AND HOSPITAL. Never been in a emergency room that was so dirty and very UNPROFESSIONAL!

[billethkid]

Here is where to send a copy of your complaint:

Board of directors | Central Florida Health Alliance | Leesburg, Florida

Don Hahnfelts address here in TV:

1793 Hartford Path
The Villages, FL
32162

[graciegirl]

Originally Posted by joedi

We had the unfortunate opportunity to visit the THE VILLAGES REGIONAL HOSPITAL EMERGENCY ROOM the other night. We went into the emergency room at 10:00 pm and finally at 4:30 am the next day we were in a room to finally see a doctor. My wife had severe head pain and sat in the waiting room for over 5.5 hours waiting to see this doctor and they did not give a dam. During this time several people came in and went into the area were doctors see patients. I asked the person at registration about this and she stated I could not say your last name so I skipped you, they go in order of registration and of course we were last because they could not say last name, that is why people were seen not us. VERY POOR RUN EMERGENCY ROOM! VERY DIRTY EMERGENCY ROOM, DUST, DIRT, FLOORS WITH BLOOD ON IT, POOR SEATING, VERY COLD, MY WIFE GOT SICK AND WAS VOMITING IN A BUCKET THEY GAVE US IN THE WAITING ROOM, NO ONE CAME TO SEE HOW SHE WAS. HOPE THERE IS NOT A NEXT TIME, BUT IF THERE IS WE WILL TRAVEL TO LEESBURG OR OCALA IT WOULD BE WORTH THE TRIP TO BEEN SEEN BY A PROFESSIONAL PEOPLE AND HOSPITAL. Never been in a emergency room that was so dirty and very UNPROFESSIONAL!

Your other post said you were overcharged by the water company and your water meter fell apart. You have not had good things happen.

[jebartle]

Yipsters!.... I assume a hospital administrator knows this story!...If not, they should... I can only hope that this is not the norm! Sure hope your wife is OK.

Originally Posted by joedi

We had the unfortunate opportunity to visit the THE VILLAGES REGIONAL HOSPITAL EMERGENCY ROOM the other night. We went into the emergency room at 10:00 pm and finally at 4:30 am the next day we were in a room to finally see a doctor. My wife had severe head pain and sat in the waiting room for over 5.5 hours waiting to see this doctor and they did not give a dam. During this time several people came in and went into the area were doctors see patients. I asked the person at registration about this and she stated I could not say your last name so I skipped you, they go in order of registration and of course we were last because they could not say last name, that is why people were seen not us. VERY POOR RUN EMERGENCY ROOM! VERY DIRTY EMERGENCY ROOM, DUST, DIRT, FLOORS WITH BLOOD ON IT, POOR SEATING, VERY COLD, MY WIFE GOT SICK AND WAS VOMITING IN A BUCKET THEY GAVE US IN THE WAITING ROOM, NO ONE CAME TO SEE HOW SHE WAS. HOPE THERE IS NOT A NEXT TIME, BUT IF THERE IS WE WILL TRAVEL TO LEESBURG OR OCALA IT WOULD BE WORTH THE TRIP TO BEEN SEEN BY A PROFESSIONAL PEOPLE AND HOSPITAL. Never been in a emergency room that was so dirty and very UNPROFESSIONAL!

[Brendanyc]

I arrived in TV two weeks ago... BTW We are thrilled to be frogs!!!..however, we did have to take our mom to the Villages Hospital ER. Our wait was 5 hours but we had not arrived until 2am. All I can say is that they are terribly understaffed. The nurse in the ER took blood in front of everyone and then had linen duty in between. I do agree that the hospital was not clean and looked worn. I was surprised by this because the outside looks pristine. We are very satisfied with the care that she is getting with TV health system. Her initial visit with her doctor at the Pinellas office was 90 minutes. They were thorough and have called our home to ensure that her recommended follow up care is taking place. Unfortunately, I do agree if that we are in need of an ER in the future we will either go to Leesburg or Ocala, however, in emergency situations time often is of the essence. I have read that the hospital is redoing their ER. That's great..but... if it continues to remain poorly understaffed residents will be greeted by a pristine ER with the same underlying problems.

[red tail]

I have had occasion to use the villages hospital twice for family members in the past year and the experience was as good as it gets! when people complain about the food, the condition of the floor etc etc etc I take the complaints with a grain of salt. there are those that can not be satisfied with anything. I would not hesitate to take my loved ones to our hospital.

[gomoho]

Don't expect much better at Leesburg. My 95 year old mother was taken by ambulance to the emergency room with stomach pain and vomiting blood. It was almost 24 hours before she was taken to a room and even then the left hand didn't know what the right hand was doing because the computers between the ER and the floors aren't connected.

[NotGolfer]

We've had the "opportunity" as the OP states to experience TVRH 2X in our nearly 6 yrs here. Our experience wasn't like this person's in that we felt un-cared for. To be sure they do triage the patients. Our 1st visit was an emergency ruptured disc that eventually ended with surgery. That said however we came in on a Sunday night (late) on a holiday weekend. The surgeon was incommunacado until Tuesday but care was definately given throughout. Our most recent visit definately hit during "high season" and the ER was over-run with sick people. The EMT's said that that time of year ALL the ER's would be this way. We can't express enough how kind everyone was, the care we got in a crisis situation was very good. I would give TVRH five stars!! Just another opinion..........

[laceylady]

The Ocala Regional Medical Center has billboards on I-75 and throughout Ocala announcing the current wait time in their ER. It is usually under 10 min. Yes, this is a trauma hospital but you can go there for other things too. My very sick husband has had surgeries, or ER visits in ORMC, Leesburg, TVRH and Munroe Hospital. By FAR, THE BEST IS ORMC. Last summer the ambulance wanted to take him to TVRH because it was "closest". Having just spent two weeks with him there as an impatient, I begged for somewhere else. They took him to ORMC at 4 am on a Sunday morning. They worked wonders. It is a 40 minute drive there on I75 as opposed to 30 minutes to TVRH from our house. Best 10 minutes we ever "wasted".

[Brendanyc]

Originally Posted by red tail

I have had occasion to use the villages hospital twice for family members in the past year and the experience was as good as it gets! when people complain about the food, the condition of the floor etc etc etc I take the complaints with a grain of salt. there are those that can not be satisfied with anything. I would not hesitate to take my loved ones to our hospital.

If I duplicate my response I apologize as I was booted offline. I am pleased to hear that you had a positive experience, however, ER and triage care is different to that on medical floors. I have had the good fortune to be from NYC where the majority of our hospitals are teaching institutions. This predicates the necessity for quality instruction and care. My concern was not the quality of food.. we can provide our own... (and have done so in NYC hospitals where it was stinky), however, Did I mention that the ER nurse disposed of contaminated needles in the general garbage? I left that out not to be too critical.. Oh by the way.. I know I didn't mention that my mom was released with her IV in and I had to remove it myself at home. We have all had different experiences in service and care no matter what the institution, however, my concern is that my observations were taken "with a grain of salt". Knowledge is power.

[Brendanyc]

Originally Posted by graciegirl

The Villages has NOTHING to do with how the hospital is run. The building is owned by the Morses and leased by the hospital company who runs it. I have frequently said that I don't think Florida is a winner when it comes to medical care. I am used to Cincinnati that has some fine teaching hospitals, the second best Childrens Hospital in the country and believe me, I am very familiar with good medical care.

AND she's a HE. AND read his other post. Then...

Get off me.

Gracie.. I have seen your posts and totally agree with you. Often times people see TV or "morse" and say they are not doing their jobs. This enterprise is large... in fact it is grandiose.. lol everyone needs to take a deep breath.. look at service. reflect on the depth and breath of it given the population and then set their expectations. They need to set their non-negotiables, as well as, their expectation (whether reasonable or not). Everyone is entitled to quality of care.

[CFrance]

I think every situation complained about needs to be evaluated by one's own personal "radar" as to whether or not the OP is a complainer. And I am glad for the people who point out who owns what and recognize the need to put the blame where it is due, and not automatically on the developer. If that's straddling the line between the nay sayers and the yay sayers, so be it. But that is how I feel.

From reading the many posts about TVRH ER department, I have come to the conclusion (my own radar at work) that it is flawed. I'm happy to know that ORMC is only ten minutes further. But how... by siren? Or how, because it is 30-35 minutes to TVRH from Tamarind Grove in my car. We can get from our house to Ocala's town square in 45 min. I don't know where the hospital is, though, to be able to judge the "40 minute" statement.

PS: Our doctor says the best time to arrive at TVRH ER (if you have that luxury) is early morning, around 8 or 9.

[sunnyatlast]

Originally Posted by laceylady

The Ocala Regional Medical Center has billboards on I-75 and throughout Ocala announcing the current wait time in their ER. It is usually under 10 min. Yes, this is a trauma hospital but you can go there for other things too. My very sick husband has had surgeries, or ER visits in ORMC, Leesburg, TVRH and Munroe Hospital. By FAR, THE BEST IS ORMC. Last summer the ambulance wanted to take him to TVRH because it was "closest". Having just spent two weeks with him there as an impatient, I begged for somewhere else. They took him to ORMC at 4 am on a Sunday morning. They worked wonders. It is a 40 minute drive there on I75 as opposed to 30 minutes to TVRH from our house. Best 10 minutes we ever "wasted".

Highway billboards announcing conveniently short ER wait times…...like it's McDonalds or Burger King and you want your burgers, fries and big gulp drinks in 3 minutes or less, no waiting. What a farce it is when ER's do that!

Those fantasy wait times posted usually have fine print saying it means you "will be seen" by a "clinician" in 10 minutes, which could be a medical assistant taking your vital signs and then you wait while super-sick and complicated patients have every critical possible malady ruled out, are treated, and then wait hours more in the ER bed/room for a bed upstairs to be admitted.

And ORMC E.R.:

.

[Bonny]

I have been in the VRH 3 times for a couple of serious problems. Yes, the wait in the ER was long as it is everywhere !
Maybe I'm one of the lucky ones that all 3 times I have had excellent care.
I worked in one of the largest hospitals in Michigan in the 70's. Long waits in the ER. Some complaints, some praise.

I have been admitted to 3 different hospitals since I have lived here for surgeries. No matter what hospital you go to, there can be problems. Almost all have ER staffing problems

A friend of mine took her very sick child to Ocala to Munroe Regional this past weekend. She did several postings on facebook about how sick her daughter was and they weren't finding anything. She said awful care. Some suggested she take her to Shands and she did. They found the problem.

Below is just a little of what my friend said after being at MRMC..
****************
Wow! So after a long night at mrmc...they checked her for everything..they said she's fine. Bring her to shands and they find ......... Annnnnd mrmc couldn't see that???? .I will never step foot into mrmc again!

[cavalier65]

According to Consumer Reports/Union of the four hospitals in our area, The Villages Hospital has the lowest safety score among other low ratings. The two in Ocala and Orlando Regional are rated higher. If we listen to the local propaganda through the Daily Sun, etc., one would think that The Villages Hospital is second to none let alone last in the area.

Are we getting the best local care or do we have to travel?