[rivaridger1]

Originally Posted by golfing eagles

No, No, you were NOT "booted out" You had a choice, and amazingly, you laid out your choice in your own post! You just didn't like the choice. Speaking of homework---you don't need a secondary insurance with a MA plan, so you should hit the books again. Your problem is that your wife would have to go out and get insurance in the individual marketplace, which would cost $500-900/ month. So, as I stated in the previous post, there are people who have insurance as a retirement benefit and therefore a financial incentive to leave TVH. I happen to think you made the right choice, but it was a CHOICE. Not knowing what I am talking about?---I thank you for a good laugh.

I've only one thing to add with respect to Golfing Eagles never ending fervent defense of The Villages Health Systems prior actions. Horse Manure! It appears more than a few people disagree with you. We are not trying to change your mind on the topic. Why do you persist in enlightening the rest of us ?

[Villageswimmer]

Originally Posted by rivaridger1

I've only one thing to add with respect to Golfing Eagles never ending fervent defense of The Villages Health Systems prior actions. Horse Manure! It appears more than a few people disagree with you. We are not trying to change your mind on the topic. Why do you persist in enlightening the rest of us ?

As they say on Fargo, "ok, then."

[Moderator]

The topic is the recent Villages Health Survey letter, Please stay on topic and do not direct comments at other members or the thread will be closed.

Moderator

[Villageswimmer]

Thank you, Mod.
Could someone please post the letter re the survey?

[golfing eagles]

Originally Posted by rivaridger1

I've only one thing to add with respect to Golfing Eagles never ending fervent defense of The Villages Health Systems prior actions. Horse Manure! It appears more than a few people disagree with you. We are not trying to change your mind on the topic. Why do you persist in enlightening the rest of us ?

Here's a question for all those who agree with that premise---when you go to get your car fixed, do you argue with the mechanic over what is wrong and how to fix it? When you get a golf lesson, do you argue with the pro about the proper way to swing a club? Between DB and myself you have 2 experts on this subject with over 80 years experience as well, yet people want to argue the facts. It's not a case of changing OUR minds on the topic, very simply we're RIGHT and you're WRONG. Period. Now I can understand people having an emotional reaction to a change that affects their lives and their pocketbooks, but that's just what it is---an emotional reaction, one that does not hold water as a rational argument in a debate. This is like getting a speeding ticket and arguing with the radar gun or being told you're 15 minutes behind on the golf course by an ambassador and arguing with the clock. Except here people want to scream at the cop or the ambassador and call them names.

As far as "enlightening" anyone goes, I really don't care if some people want to wallow in ignorance, but if we can educate just a few of them, mission accomplished. And I hardly "fervently defend" TVH, I don't have a dog in this fight, but when they are right, they right. I do think they completely botched the rollout of the insurance change---THEY needed to educate their patients as to why the change, and what exactly their coverage would be, especially regarding specialty care. I don't think providing representatives from UHC and pointing to the UHC website was enough, especially in retrospect.

Sorry if this post comes off rather harsh, but sometimes the truth hurts, especially when it comes up against erroneous preconceived notions of a situation. Now, I guess I'll go feed my "high horse", do my "homework" and learn what "I'm talking about"---you see, this works 2 ways.

Back to the letter, I would also like to see a copy that people who left TVH received.

[Carla B]

Here is the letter in question:

[Villageswimmer]

Originally Posted by Carla B

Here is the letter in question:

Thank you for posting this, Carla B!

The question remains WHY?
Why would they incur expenses related to this survey, not to mention admitting mistakes??
I think feedback from the survey could very well result in major changes or policy reversals wrt accepted insurances. Many will be watching this closely.

I don't think anyone on this board knows. Period.

Wonder why there is no mention of this letter/survey on the unnamed online newspaper? Or did I miss it?

Very interesting topic. Thanks, OP.

[golfing eagles]

Originally Posted by Villageswimmer

Thank you for posting this, Carla B!

The question remains WHY?
Why would they incur expenses related to this survey, not to mention admitting mistakes??
I think feedback from the survey could very well result in major changes or policy reversals wrt accepted insurances. Many will be watching this closely.

I don't think anyone on this board knows. Period.

Wonder why there is no mention of this letter/survey on the unnamed online newspaper? Or did I miss it?

Very interesting topic. Thanks, OP.

That is the best statement on this thread so far!!!!

But now for just a little reality checking:

This is the letter according to the link in the previous post:

"We understand that you may have found decisions made by The Villages Health last year to be disruptive. We sincerely apologize for this.
As we continuously look to improve our overall performance, including our customer service and business operations as well as a range of other issues, we humbly request your participation in a survey.
ln the very near future, you will receive an email invitation and online survey link from Study Hall Research (www.studyhallreseatch.com), a Tampa firm that has been retained by The Villages Health to conduct this research. We invite you to complete the survey with candor and honesty. All survey responses are anonymous. Any communication you receive from Study Hall Research is fully endorsed by The Villages Health.
We understand your time is valuable. As a thank you for completing the survey, you will have an opportunity - if you so desire - to be entered into a drawing for one of twenty $50 American Express gift cards from Study Hall Research! Contact information will be collected by Study Hall Research so winners can be notified, but this information will be totally confidential, separate from any survey responses, and maintained only until prizes are distributed.
Our goal is to enhance health care services and improve health outcomes for everyone in The Villages@ and surrounding communities. Thank you in advance for your participation"

Could someone please point out where they "admitted making mistakes"? I see that they stated "We understand that you may have found decisions made by The Villages Health last year to be disruptive" It does NOT state that those decisions were a "mistake".

WHY do this? Who knows. Maybe they are considering changing back, which I find doubtful. Maybe they realize their rollout of this change could have been better and want to avoid repeating that problem. Maybe they want to find out why many people rejected UHC MA and then try to recruit them back. It's anyone's guess.

I think that there was a lot of jumping to conclusions on this thread. I would not characterize this as a "letter of apology" They made a polite 5 word sentence apologizing for the disruptive effect the change had on many in the introduction of the letter, but the purpose appears to be to encourage participation in a survey. And to conclude this means they are going to change back to accepting traditional Medicare with a supplement is a huge jump. Nevertheless, time will tell.

[Villageswimmer]

IMHO the letter speaks for itself. It is vague by design.

I think they may be planning to rely heavily on results from the survey to make future decisions. Otherwise, why the survey?

These surveys cost thousands in administrative costs. Survey results are obviously very important to their decision-making process.

Oh, and there's nothing wrong with admitting mistakes.

[golfing eagles]

Originally Posted by Villageswimmer

IMHO the letter speaks for itself. It is vague by design.

I think they may be planning to rely heavily on results from the survey to make future decisions. Otherwise, why the survey?

These surveys cost thousands in administrative costs. Survey results are obviously very important to their decision-making process.

Oh, and there's nothing wrong with admitting mistakes.

IMHO the letter speaks for itself. It is vague by design.

Curious, what part did you find "vague"?

I think they may be planning to rely heavily on results from the survey to make future decisions. Otherwise, why the survey?

Maybe, maybe not

Oh, and there's nothing wrong with admitting mistakes.

Not at all--I just don't see where they admitted making "mistakes"

Just a quick look at the bigger picture:


I have no idea what medical care in TV was like prior to TVRH and TVH. My guess would be that it needed improvement, especially with plans for massive growth in the wings. "The Developer" spent many millions to build a hospital and start outpatient medical centers, to recruit primary care physicians and now specialists. They are still building facilities. "THEY" are not the enemy. Are "they" perfect?---of course not. Do "they" have some kind of evil agenda or ill intent?---of course not. Do "they" have to do business in the real world of health care delivery?----Yes, and it isn't easy. Did "they" stir up a hornets nest with the insurance change?---Obviously. The whole concept from the beginning was to be a cutting edge model of a PCMH (Patient Centered Medical Home). This is a highly regulated concept that is difficult to attain. Part of the decision to go exclusively with UHC MA was probably that it dovetailed nicely with the PCMH model. Would everyone in TV want to be a part of it?---NO. Would some people be displaced by such a major insurance change?--YES. But this decision was not an attack on Villagers designed to p!$$ people off, so don't treat it as such.

[gomsiepop]

IMO if you weren't affected by the change in healthcare you don't have a stake in the outcome. My husband and I received the letter and we are both anxiously awaiting the survey and (hopefully) positive result.

[dbussone]

Originally Posted by gomsiepop

IMO if you weren't affected by the change in healthcare you don't have a stake in the outcome. My husband and I received the letter and we are both anxiously awaiting the survey and (hopefully) positive result.

I respectfully disagree. There are many who disagree with the outcome, but really don't understand why. Do you?

If you have paid attention to the posts by Golfing Eagles you should have learned quite a bit. If not, that will become a problem for you later. The survey won't solve anything IMHO.


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[zonerboy]

My wife and I were both recipients of "the letter". We were patients of TVHC from its inception when Medicare plus BCBS supplement were perfectly acceptable. Of course this letter was not an apology of any sort. They did nothing wrong in their, decision making, but if we found such decisions to be "disruptive" (our own personal decision), then they are very sorry about that. So it's all our own fault after all!
Ha! Apology not accepted.
As a retired physician myself, I am perfectly aware that docs must frequently make choices as to just which insurance plans they will or will not accept as payment for their services. In my experience, however it was extremely rare for a physician to choose to accept only ONE particular insurance plan and eliminate all others. I suppose in this particular case it was not the physicians themselves who made this decision to accept only the UHC medical advantage plan, but rather the corporation which employs all the primary care docs in The Villages Health Care system. Namely the developer himself (and his family) whom I am sure are reaping a healthy profit from United Health Care on account of this arrangement.
The letter states "Our goal is to enhance health care services and improve health outcomes for everyone..." BS. Their goal is to maximize profits for themselves.

[zonerboy]

By the way, the attitude of theposter who incessantly insists no one was booted out, it was all our own choice reminds me of an old joke we anesthesiologist used to tell among ourselves concerning surgeons.
It goes like this:
What's the difference between God and a Surgeon???
Answer...
Well God realizes that He's not a Surgeon!

[dbussone]

Originally Posted by zonerboy

My wife and I were both recipients of "the letter". We were patients of TVHC from its inception when Medicare plus BCBS supplement were perfectly acceptable. Of course this letter was not an apology of any sort. They did nothing wrong in their, decision making, but if we found such decisions to be "disruptive" (our own personal decision), then they are very sorry about that. So it's all our own fault after all!

Ha! Apology not accepted.

As a retired physician myself, I am perfectly aware that docs must frequently make choices as to just which insurance plans they will or will not accept as payment for their services. In my experience, however it was extremely rare for a physician to choose to accept only ONE particular insurance plan and eliminate all others. I suppose in this particular case it was not the physicians themselves who made this decision to accept only UHC medical advantage plan, but rather the corporation which employs all the primary care docs in The Villages Health Care system. Namely the developer himself (and his family) whom I am sure are reaping a healthy profit from the arrangement.

The letter states "Our goal is to enhance health care services and improve health outcomes for everyone..." BS. Their goal is to maximize profits for themselves.

I disagree with you. I believe the decision was made by the practice leadership who are also physicians, but have a well founded understanding of the economics of their decision.

Most likely the developer will benefit by their decision, but he is also intelligent enough to delegate the decision to those who are able to understand how to make appropriate judgements. He is not doing well because he makes decisions from a lack of knowledge or support.

To your BS, I say the practice must certainly make decisions that allow it to survive. And I must ask, how was your practice doing when you retired? If you don't understand what the practice did here, and why, my guess is that you were not doing well. Or were you an employee of the practice and not involved in decision making?

Finally, you need to quit blaming the developer for decisions you don't care for, or fail to understand.

Alright, GE, what do you think?



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