The Villages Heath Care - Upsetting Experience

Closed Thread
Thread Tools
  #1  
Old 01-18-2018, 12:11 AM
Hopeful2 Hopeful2 is offline
Senior Member
Join Date: Sep 2012
Posts: 186
Thanks: 11
Thanked 42 Times in 13 Posts
Default The Villages Heath Care - Upsetting Experience

I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.

Last edited by Hopeful2; 01-18-2018 at 02:46 AM.
  #2  
Old 01-18-2018, 07:23 AM
rjn5656's Avatar
rjn5656 rjn5656 is offline
Gold member
Join Date: Apr 2008
Posts: 1,478
Thanks: 431
Thanked 600 Times in 199 Posts
Send a message via AIM to rjn5656
Default

I have never had a problem getting an appt.
__________________
Bob anc Cheri
Upstate NY/Bonita
  #3  
Old 01-18-2018, 07:56 AM
rustyp rustyp is offline
Sage
Join Date: Jan 2009
Posts: 3,008
Thanks: 5,224
Thanked 2,310 Times in 824 Posts
Default

Quote:
Originally Posted by Hopeful2 View Post
I write this, only to let others know what they might be facing, should they choose to use The Villages Health Care:

I have an excellent Blue Cross/Blue Shield policy which allows me to go just about anywhere for medical services. When I moved here several years ago, I began seeing a wonderful doctor at The Villages Health Care. Fortunately, I have been blessed with good health and have only needed to see my doctor for semi-annual check-ups. Recently, I needed to postpone my 6 month check-up, due to a family emergency. (I called and canceled my appointment 4 days prior.) When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!! While I fully expected that I might need to wait a few weeks for another appointment date, I find a 7 month wait to be outrageous and unacceptable for an established patient. Needless to say, I have found another doctor ...not in The Villages Health Care.
The Villages Healthcare does not accept BCBS unless you are under 65 and not on Medicare. Are you ? Otherwise you maybe using the term Villages Healthcare to mean any medical facility inside The Villages. By the way if you are a member of The Villages Healthcare you would never wait 7 months for an appointment. If you are sick they will jump through hoops to get you in that same day. Your story does not compute with my experience.
  #4  
Old 01-18-2018, 07:59 AM
Lovey2 Lovey2 is offline
Veteran member
Join Date: Mar 2013
Posts: 919
Thanks: 66
Thanked 89 Times in 36 Posts
Default

6 years, no problems with Villages Health Care. They even removed stitches for me from a surgery I had in Tampa when THAT doctor cancelled...THE SAME DAY. I find them to be very accommodating.
  #5  
Old 01-18-2018, 08:35 AM
NotGolfer NotGolfer is offline
Sage
Join Date: Dec 2011
Location: The Villages
Posts: 3,900
Thanks: 2,574
Thanked 962 Times in 391 Posts
Default

We've been with The Villages Health-care system since it began about 5 or 6 yrs ago and never have had a problem. We've always been seen the same day, if we needed an app't because we were sick. IF not with our primary, with another that's equally as good!

Are you under 65 with your BCBS? They don't take that ins. unless you are but I've never heard of them making folks wait months to be seen!
  #6  
Old 01-18-2018, 08:45 AM
Cedwards38's Avatar
Cedwards38 Cedwards38 is offline
Platinum member
Join Date: Jan 2012
Location: Village of Sanibel
Posts: 1,784
Thanks: 0
Thanked 5 Times in 4 Posts
Default

I'm in the Villages Health Care and I've never had to wait more than 2 weeks for an appointment with my primary care physician. All the doctors have a limited number of patients assigned to them so that your experience doesn't happen. It must have been very unusual circumstances.
__________________
“Be the change that you wish to see in the world.”
― Mahatma Gandhi
  #7  
Old 01-18-2018, 09:03 AM
Marathon Man Marathon Man is offline
Soaring Eagle member
Join Date: Feb 2015
Posts: 2,469
Thanks: 3
Thanked 2,666 Times in 943 Posts
Default

I agree with the others. There is something missing in the original story.
  #8  
Old 01-18-2018, 09:05 AM
golfing eagles's Avatar
golfing eagles golfing eagles is offline
Sage
Join Date: Mar 2015
Location: The Villages
Posts: 12,229
Thanks: 820
Thanked 12,914 Times in 4,142 Posts
Default

It's good to see every responder setting the record straight. Probably the only doctors with a 7 month wait are dermatologists in Beverly Hills! You can be seen at TVH the same day if you are ill, maybe by a different doctor or NP, but they will do everything to accommodate you.
Perhaps there was a highly unusual circumstance. Could the primary care MD be on the verge of a 6 month sabbatical? Could it be a female physician who needed 6 months off for a high risk pregnancy? Could the doc need prolonged medical treatment of their own? But barring such unusual conditions, 7 months is not likely, nor is 7 weeks or even 7 days. Seven hours is more likely.
I hope the OP is happy with their new doctor. Of course, if he/she is a solo practitioner, the chances of a long wait are exponentially higher.
  #9  
Old 01-18-2018, 09:17 AM
Polar Bear Polar Bear is offline
Sage
Join Date: Jun 2012
Posts: 4,682
Thanks: 222
Thanked 956 Times in 385 Posts
Default

Yep. With all due respect to the op, that's simply not typical of TV Health doctors. Not even close.
  #10  
Old 01-18-2018, 09:19 AM
Dan9871 Dan9871 is offline
Veteran member
Join Date: Nov 2014
Posts: 965
Thanks: 5
Thanked 157 Times in 99 Posts
Default

Quote:
Originally Posted by Hopeful2 View Post
When I asked for a new appointment date, I was told that the doctor has no openings for 7 months!!!
My wife's had many scheduled same day appointments (and so have I), but not always with her PCP, usually with an NP. However when this happened while she was going through difficult problems recovering from surgery her PCP would join in on her appointment with the NP. The result was it was the same has having a appointment with her PCP.

It would be good if you could give us some specifics about the reason you doctor's office pushed out your appoints. That just is so different from what we and many of our neighbors have experienced with Villages Health.
  #11  
Old 01-18-2018, 11:15 AM
Ingenuity Ingenuity is offline
Member
Join Date: May 2017
Location: The Village of Fenney
Posts: 71
Thanks: 0
Thanked 1 Time in 1 Post
Default

I have commercial insurance and Villages Health accept it (MultiPlan). I chose a PCP and for the first appointment I will wait 3 months. I asked if I am ill should I go to an urgent care and was told yes. I am used to this in other places I have lived, waiting for a "baseline" appointment. With that said, the person I spoke to stated when I am in their system, if I need a doctor, they will get me in the same day. I have never heard of a seven month wait anywhere, even a booked specialist.
  #12  
Old 01-18-2018, 11:19 AM
Abby10 Abby10 is offline
Sage
Join Date: Oct 2011
Posts: 6,437
Thanks: 1
Thanked 1,208 Times in 1,172 Posts
Default

Great to hear such positive reviews of The Villages Healthcare system. Also, was not aware that they took patients under Medicare age. Good to know for future reference.

I hope the OP comes back on to answer some of your questions and post a clarification of her situation.
  #13  
Old 01-18-2018, 01:22 PM
Villageswimmer Villageswimmer is offline
Platinum member
Join Date: Feb 2011
Posts: 1,920
Thanks: 2
Thanked 749 Times in 259 Posts
Default

OP, why not call back and try again? Sounds like a communication failure.
  #14  
Old 01-18-2018, 05:57 PM
JoMar JoMar is offline
Sage
Join Date: Apr 2014
Posts: 4,830
Thanks: 10
Thanked 2,317 Times in 871 Posts
Default

What are the odds the OP will return and clarify?
__________________
No one believes the truth when the lie is more interesting

Berks County Pennsylvania
  #15  
Old 01-18-2018, 06:20 PM
CFrance's Avatar
CFrance CFrance is offline
Sage
Join Date: Dec 2011
Location: Tamarind Grove/Monpazier, France
Posts: 14,480
Thanks: 388
Thanked 1,922 Times in 783 Posts
Default

Quote:
Originally Posted by golfing eagles View Post
It's good to see every responder setting the record straight. Probably the only doctors with a 7 month wait are dermatologists in Beverly Hills! You can be seen at TVH the same day if you are ill, maybe by a different doctor or NP, but they will do everything to accommodate you.
Perhaps there was a highly unusual circumstance. Could the primary care MD be on the verge of a 6 month sabbatical? Could it be a female physician who needed 6 months off for a high risk pregnancy? Could the doc need prolonged medical treatment of their own? But barring such unusual conditions, 7 months is not likely, nor is 7 weeks or even 7 days. Seven hours is more likely.
I hope the OP is happy with their new doctor. Of course, if he/she is a solo practitioner, the chances of a long wait are exponentially higher.
I'm confused about this report. If what GE says is true, shouldn't the office have explained why the wait would be so long? Sometimes staff is, well, you know.

I had to cancel an appointment with a dentist once for a teeth cleaning. I was told roughly the same thing as OP, maybe a little less time to reschedule. I had a legitimate reason for canceling, and though they tried to "scare" me out of canceling, I hung on because I had no other choice. Miraculously, they came up with an earlier reschedule.
__________________
It's harder to hate close up.
Closed Thread

Tags
health, doctor, care, appointment, villages


You are viewing a new design of the TOTV site. Click here to revert to the old version.

All times are GMT -5. The time now is 01:14 PM.