Belle Glade NEVER Again!!!!! (1-28-2015)
 

Went there tonight just for a burger and it was AWFUL!!!!
Asked for Medium Well and got a burnt and very dry burger!!!
Wasn't happy and not good service either!!!!

Did management provide any accommodation?

I didn't bother with management.

Too bad you did not complain to the manager. They have no way of knowing there is a problem if you do not tell them. You may want to give the management a call and tell them what happened. As I recall this is a new facility, and they may still be working out the kinks.

Sometimes the manager is the reason the workers are soured and jaded and have given up.

We dined there at Belle Glade on the patio, the second Sunday it was open. There were few customers on the patio and it wasn't like the place was packed or anything, at 1:00 p.m.

Two servers kept pulling a manager outside on the patio, to loudly b**ch about a customer inside who was dissatisfied with their food.

For sure, that customer go NO understanding nor accommodation from that manager. We saw and heard all of the nasty anti-customer "discussions" outside the door, and that manager didn't care one rat's rear end about the customer, the two servers, the food…...or anything.

Seeing what went on behind the back of that customer/couple (and in front of us) made us not go back again since. The food was just okay, but the attitude of those three employees was a huge turn-off. Saw the same attitude from a manager at Evans Prairie a few weeks later (same restaurant group).

Customers can be rude to restaurant workers, I know from experience working in restaurants. But managers cannot berate customers where other customers can hear and see their nastiness. Complaining to a manager like that is a total waste of time.

Second Sunday they were open? That manager probably got fired.

Past posters have said this place is wonderful. If you had a complaint it should have been addressed by you at the time so they could have a chance to make it right which I bet they would have. New places need feedback and at the least given the chance to satisfy you.

Sorry to hear you did not talk to management. On Christmas Eve we had left our take home box with over half of a lobster pie on the table, went to the pro shop, came back 5 minutes later and they had thrown it out. Not looking for any compensation, we emailed management to suggest they hold left meals a bit longer than 5 minutes. Within 1 hour, we had 1 phone call and 2 emails from management telling us they were comping our next lobster pie. We have been back multiple times since.

That's not good. Hopefully that manager is gone by now.

I think most on here have found it a good place to eat and know how to approach management when there is an issue. There are always those that will have a bad experience and not come back and I don't find that a bad thing.....if people approach management professionally we all benefit. For those that have a bad experience and don't approach management then it's best to move on.....unless the company's you work or worked for never made a mistake with a customer, then I understand your reluctance to raise the issue......you have never been on the other side.

I have eaten here several times and found it to be very good. One burnt burger shouldn't condemn an entire restaurant.

I have no problem with someone who provides their own accommodation by just not returning!!

My husband and I dined at Belle Glade for the first time this past Sunday for lunch and we were both very pleased with our meal. He enjoyed his salad and the Cuban Reuben I had was the best sandwich I have ever had and the sweet potato fries were delicious. Also the service could not have been better. True, there weren't a lot of customers but maybe the negative comments have motivated them to get rid of bad employees and improve their menu and service. We will definitely be going back again.

Medium Well!!! That is burnt and dry! A lot of places warn you about beef cooked that well done.

You know when you don't bother to complain to the management, why bother complaining here...........:Screen_of_Death:

that's the way it is here jimbo. trash a place ,service or anything and you get from others here "im sorry to hear bla bla bla,. hello bad meal stand up and say something if you don't your problem......:censored:

Went for dinner in December and food was "just" OK. Service was "just" OK. My first inclination is to not return, but after reading the other posts, I think I will give it a whirl and try their lunch.
"jimbo2012" some people (like me for instance) are very reluctant to have a face-to-face with management about food but feel OK to anonymously warn others about their experience on TOTV. I'm not much of a confrontational person - it is too stressful for me. Can't do it - God just made me that way. But no stress (well maybe a little) on TOTV to warn others of potential problems at the restaurant. I don't think she had malice in mind - just to make others aware before they try for themselves.

ate there twice,food was terrible! why would I bother to complain,for another lousy free meal. had the same lousy waitress,what a place,never again! Mc D's has more flavor.

When we ate there the food was wonderful. You should give them another try.

we went there it was great. however we only went once. we have been to Bonifey a lot, same restaurant group, it has been absolutely great every time. the management is very friendly and concerned about the customers.

Why bother to complain? How about calling it constructive criticism? Let management know of specific problems with the service or of specific issues with the food. IF management is doing their job properly, problems can be corrected.

We were there this Monday. That's probably about our 8th or 9th time there.
Food was very good and had great service.

Talking to a manager does not have to be confrontational.
There are decent ways to complain and let them know there was a problem.

I don't understand the not ever going going back because of a burnt hamburger.
If I quit going to a restaurant because something was wrong one time, I'd have to eat a lot at home. LOL ;)

I also have to give another thumbs up for Belle Glade Restaurant. Every meal I've had there has been excellent and the service has been great. Same for Bonifay and Evans Prairie.

One burger does not a restaurant make! You should have sent it back right then if you didn't think it was up to par. (Yes, the golf pun was intended.) It's your right not to go back there, but seems like a lot of other folks will continue to enjoy their excellent experience.

Given the health regulations, getting a burnt hamburger is probably a nationwide experience.

:mmmm::mmmm::mmmm::mmmm:

:agree:

Although I have never eaten at Belle Glade, I found it to be beneficial to complain when something is not served right.

Had an episode at City Fire when I ordered a pizza without pepperoni and it cam loaded with pepperoni and lots of spice that doesn't agree with me. I am fairly easy going, I decided to try and eat the pizza as is, but after taking one bite, I complained to the waitress the pizza was terrible and not what I had ordered. She immediately took it away and the manager came over to check to see what she could do to make things right. I then ordered something different.

Excellent customer service skills were shown and appreciated by moi.

I am also not a confrontational person but I will speak up if someone is acting inappropriately and or service is very subpar. I would not go back to a restaurant after something happens a couple of times, as everyone can have a bad day. Everyone has to realize that sometimes restaurants are busy and don't penalized the waitress for something, the cook did. There are too many good choices.

If I had eaten the whole meal, then I would never file a complaint, but that's me.

I don't really like being redundant, but someone started another thread on Belle Glade and I posted and just wanted to share one more thing please.

We had over 250 Parrot Heads there on Monday for our big volunteer recognition party. It was a wonderful time. Many people stayed and ate. Never heard any complaints about food or service. Everyone had a fun time !!!

Fred, the owner came in and went around and chatted.
He's a very nice man who truly cares about his company, the employees and the guests !!

If you have a problem at one of his restaurants, please let someone know.

While talking to a manager does not have to be confrontational, if the manager was doing his job properly it would not be necessary. A good manager will talk to the patrons or send his assistant to talk to them to make sure everything is alright.

I would think that mistakes happen, even in the best of places. But they are being blown out of proportion by customers who act like they are "victims" of gross mismanagement.

I would think sometimes it would be difficult to get to every single table as people are leaving and others are sitting down. It's a fairly large place with the inside and outside.

Some just like to make noise.

Four of us...
 

... ate there last night and had a great time. Our server was John.

Did you eat the Burger?
Judge Judy wants to know

I agree..Some people (poster) like to stand on the roof top hoping they are heard !

I have for the most part found telling management after the first bad bite takes care of it.

If it does not then I can choose my next step as I am afraid of heights!

Just saying!

just an observation about my own behavior [and the others i ate with yesterday]
we ate lunch at a CC after golf and had the pizza special

each one of us had something to say about the pizza. i said i don't like the fresh tomatoes if they are the kind that come in cellophane boxes.
and that's what they were.
i forget what the others said but it was something.

anyway about a third into the pizza the waitress came over and asked how everything was.......

practically in unison we said "oh the pizza's wonderful!"

she just serves the food, the cooks are busy and we all had jobs like that at one time or another

There are a few. I usually don't talk about them. I just don't go.
I also have some I've never been to.
If others like them, that's great.
If they truly are bad, they won't make it.

And?

To put some things in perspective.
Someone was trashing one of the restaurants saying the meatloaf was awful, they said they should take it off the menu, etc, etc.
I said I was surprised to hear that because I love their meatloaf.

He then said, " I don't really like meatloaf, but someone said it was good, so I decided to try it and it was awful !!! " :ohdear:

Duh, why would anyone order something they don't like and then complain about it.
I don't like liver and if someone tells me someones is good, I'm still not ordering it. And.... if I did, it wouldn't be the restaurants fault that I didn't like it.
I know this has nothing to do with the thread topic, but I thought it was interesting. ;)

I would have asked for tee Time for 4 ,2 Crafts of whine, and 2 4 course dinners. at the very least

I've read several posts that use the expression " xxx par" as a golfing expression. So if a meal is above par, is it good or bad? Above par in golf is bad and sub par is good. Makes me wonder what my son said in a card that I was "above par" as a Dad. Hmmm!

Just trying to add a bit of sick humor.