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-   -   Another GMR communication problem!!!! (https://www.talkofthevillages.com/forums/medical-health-discussion-94/another-gmr-communication-problem-317154/)

billethkid 03-07-2021 09:00 AM

Another GMR communication problem!!!!
 
The good news? GMR has another site to give shots which was and has been in the paper every day this past week. All is well.

The bad news? Our second shot appointments are for Saturday 3/13/2021....The new location schedule is Monday through Friday!!!

I have submitted each of our issues via the GMR web site "help" page.
I have also tried to go through the make appointment routine with no success as the site states invalid code (probably because we already have first shot and scheduled for 2nd one).

I am concerned about GMR slow to respond to current short term problems.

If I do not hear from them we will go to the new location on Friday (day before our appointment). We will either get our shot then or a new appointment...or somebody will advise us how to proceed.

I know we are in the small percentage that has had or is having a problem with GMR scheduling communications.

We had a very bad start when our first appointment was rained out at the original GMR site and transferred to the high school where we waited in a slow moving line for over 5 Hours!!!!

Unfortunately all I can say AGAIN is here we go again!!

Additional advice will be appreciated.
:pray:

FromDC 03-07-2021 09:18 AM

Quote:

Originally Posted by billethkid (Post 1911997)
The good news? GMR has another site to give shots which was and has been in the paper every day this past week. All is well.

The bad news? Our second shot appointments are for Saturday 3/13/2021....The new location schedule is Monday through Friday!!!

I have submitted each of our issues via the GMR web site "help" page.
I have also tried to go through the make appointment routine with no success as the site states invalid code (probably because we already have first shot and scheduled for 2nd one).

I am concerned about GMR slow to respond to current short term problems.

If I do not hear from them we will go to the new location on Friday (day before our appointment). We will either get our shot then or a new appointment...or somebody will advise us how to proceed.

I know we are in the small percentage that has had or is having a problem with GMR scheduling communications.

We had a very bad start when our first appointment was rained out at the original GMR site and transferred to the high school where we waited in a slow moving line for over 5 Hours!!!!

Unfortunately all I can say AGAIN is here we go again!!

Additional advice will be appreciated.
:pray:

It seems like GMR is MIA with any communication on Sundays and Mondays, their days off. I hope you hear back on Tuesday. I checked GMR and Sumter Health Dept websites, but they are not addressing this issue. This is a big issue, especially if you are waiting for your second shot.

Please let us know what you have heard...or...if anyone receives communication, please post.

Possibly a Letter To The Editor on Villages News would be appropriate? I have never posted there, so I don't know if that would get GMR's attention.

Bogie Shooter 03-07-2021 09:19 AM

If they don’t respond , you have a good plan. Good Luck!

bobdeb 03-07-2021 09:41 AM

I'm scheduled for my 1st shot on 3/13 as well at Lake Sumter College.

It appears that GMR is at St Vincent de Paul church in Wildwood Monday through Friday BUT not on Saturdays?

That is my assumption, that has yet to be clarified. Is that a correct assumption?

billethkid 03-07-2021 10:00 AM

Quote:

Originally Posted by FromDC (Post 1912012)
It seems like GMR is MIA with any communication on Sundays and Mondays, their days off. I hope you hear back on Tuesday. I checked GMR and Sumter Health Dept websites, but they are not addressing this issue. This is a big issue, especially if you are waiting for your second shot.

Please let us know what you have heard...or...if anyone receives communication, please post.

Possibly a Letter To The Editor on Villages News would be appropriate? I have never posted there, so I don't know if that would get GMR's attention.

I have sent an email to one of the editors of The Daily Sun and will follow up with a phone call tomorrow morning.

Most certainly the Saturday appointment issue will burst to full bloom tomorrow as I suspect there are many Saturday appointments already on the GMR books in the remaining weeks of March....that must be addressed.
At this point I have no confidence GMR will contact us, individually, about this new problem they just created.

coffeebean 03-07-2021 11:44 AM

GMR will be at their new location beginning March 9, I believe. I would go there the day they open there and see what they say to do.

Bogie Shooter 03-07-2021 12:35 PM

Quote:

Originally Posted by coffeebean (Post 1912115)
GMR will be at their new location beginning March 10, I believe. I would go there the day they open there and see what they say to do.

———————————
IMPORTANT!

Current Location thru March 6, 2021

Lake Sumter College
1405 County Road 526A
Sumterville, FL 33585

This is where you should go to receive your vaccination.

Appointments made for the previous location have been automatically updated to the current location.

Beginning March 9, 2021
New Vaccination Location

St. Vincent de Paul
Catholic Church
5323 E. County Road 462
Wildwood FL 34785

Our locations provide ONLY:
Moderna Covid-19 Vaccines

We do not offer the Pfizer vaccine, or second dose appointments if you’ve received the first dose elsewhere.

You will be scheduled for a full 2-dose vaccination schedule of the Moderna Covid-19 Vaccine.

bobdeb 03-07-2021 12:50 PM

I'm not convinced it's in Wildwood on Saturdays. The church may be busy that day.

coffeebean 03-07-2021 01:10 PM

Quote:

Originally Posted by Bogie Shooter (Post 1912134)
———————————
IMPORTANT!

Current Location thru March 6, 2021

Lake Sumter College
1405 County Road 526A
Sumterville, FL 33585

This is where you should go to receive your vaccination.

Appointments made for the previous location have been automatically updated to the current location.

Beginning March 9, 2021
New Vaccination Location

St. Vincent de Paul
Catholic Church
5323 E. County Road 462
Wildwood FL 34785

Our locations provide ONLY:
Moderna Covid-19 Vaccines

We do not offer the Pfizer vaccine, or second dose appointments if you’ve received the first dose elsewhere.

You will be scheduled for a full 2-dose vaccination schedule of the Moderna Covid-19 Vaccine.

Just checked the message on the saferestart website about the start date of the new site. Thank you for correcting me. I edited my post to read March 9th begins the new location.

billethkid 03-07-2021 02:36 PM

Quote:

Originally Posted by bobdeb (Post 1912141)
I'm not convinced it's in Wildwood on Saturdays. The church may be busy that day.

The saferestart site states the St. Vincent DePaul site begins 3/9 (Tuesday).........no indication of NOT operating to the currently Saturday appointments scheduled.

The newspaper, today, states the new site will operate Monday through Friday. With no indication of what the currently scheduled Saturday appointments are to do.

It hard to imagine GMR would put out an announcement for the new location that would exclude any of the currently scheduled appointments (Saturday 3/13).

Hence, until clarified...unnecessary confusion (AGAIN!)!!!

bobdeb 03-07-2021 04:07 PM

My appointment confirmation from GMR states Sumter College on Saturday, March 13th. And same location for Saturday, April 10th.

Both at Sumter College.

Why does the Sun note St Vincent only Monday through Friday? I could only assume that the church is busy on Saturdays.

Too many assumptions for sure. I'll go the St Vincent during the week and inquire unless there is some clarification beforehand.

billethkid 03-07-2021 05:49 PM

I did get an answer back from one of the editors at The Daily Sun (below):

I am doing what I can to clear it up. Thank you for letting me know there are people with Saturday appointments.

In the meantime, be on the lookout for any communications from GMR. They may reach out to you to let you know about any changes to your appointment.

Mackenzie Raetz
Associate Managing Editor, Villages InDepth
The Villages Daily Sun
(352) 753-1119 ext 5354
Don't miss a minute of news in The Villages! Like us at facebook.com/vdailysun, follow us on twitter @vdailysun and download our free mobile app.

FromDC 03-07-2021 06:22 PM

Quote:

Originally Posted by billethkid (Post 1912259)
I did get an answer back from one of the editors at The Daily Sun (below):

I am doing what I can to clear it up. Thank you for letting me know there are people with Saturday appointments.

In the meantime, be on the lookout for any communications from GMR. They may reach out to you to let you know about any changes to your appointment.

Mackenzie Raetz
Associate Managing Editor, Villages InDepth
The Villages Daily Sun
(352) 753-1119 ext 5354
Don't miss a minute of news in The Villages! Like us at facebook.com/vdailysun, follow us on twitter @vdailysun and download our free mobile app.

Wow! A Sunday response! Great job with reaching out to the Sun! You have put the wheels in motion to get GMR's scheduling addressed and fixed! Thank you!

Please post what you find out.

Northwoods 03-07-2021 10:03 PM

Quote:

Originally Posted by Bogie Shooter (Post 1912134)
———————————
IMPORTANT!

Current Location thru March 6, 2021

Lake Sumter College
1405 County Road 526A
Sumterville, FL 33585

This is where you should go to receive your vaccination.

Appointments made for the previous location have been automatically updated to the current location.

Beginning March 9, 2021
New Vaccination Location

St. Vincent de Paul
Catholic Church
5323 E. County Road 462
Wildwood FL 34785

Our locations provide ONLY:
Moderna Covid-19 Vaccines

We do not offer the Pfizer vaccine, or second dose appointments if you’ve received the first dose elsewhere.

You will be scheduled for a full 2-dose vaccination schedule of the Moderna Covid-19 Vaccine.

I'm confused...
I also just received an email to sign up for the vaccine. When I click on the link it says: Beginning March 8th, 2021
New Vaccination Location

St. Vincent de Paul
Catholic Church
5323 E. County Road 462
Wildwood FL 34785

Our locations provide ONLY:
Moderna Covid-19 Vaccines

BUT
When I sign up... I get a message that says this:
First Vaccine Date and Time: 03/08/2021 ()
First Vaccine Location:
SafeRestart Covid-19 Vaccination Center
Lake Sumter College 1405 County Road 526A Sumterville, FL 33585

SO WHERE DO I GO??? I think I have to go to Sumterville...

billethkid 03-07-2021 10:40 PM

I just checked the saferestart web site and the pop up window now shows the new site starting 3/8....so on this one the newspaper was correct and the initial web site info was wrong.

Maybe tomorrow we will hear whether there is a Saturday issue or not

billyb1950 03-08-2021 07:35 AM

Train wreck

nhenson 03-08-2021 07:44 AM

Quote:

Originally Posted by billethkid (Post 1911997)
The good news? GMR has another site to give shots which was and has been in the paper every day this past week. All is well.

The bad news? Our second shot appointments are for Saturday 3/13/2021....The new location schedule is Monday through Friday!!!

I have submitted each of our issues via the GMR web site "help" page.
I have also tried to go through the make appointment routine with no success as the site states invalid code (probably because we already have first shot and scheduled for 2nd one).

I am concerned about GMR slow to respond to current short term problems.

If I do not hear from them we will go to the new location on Friday (day before our appointment). We will either get our shot then or a new appointment...or somebody will advise us how to proceed.

I know we are in the small percentage that has had or is having a problem with GMR scheduling communications.

We had a very bad start when our first appointment was rained out at the original GMR site and transferred to the high school where we waited in a slow moving line for over 5 Hours!!!!

Unfortunately all I can say AGAIN is here we go again!!

Additional advice will be appreciated.
:pray:

Your story is just like ours! Rained out and waited hours in our car in February. Now we are scheduled for this Saturday, but discover they are closed on Saturday! We plan to show up on Friday and wait. Please let me know if that works for you.
GMR has been an example of flawed process with no way to contact them.

schrdr 03-08-2021 08:04 AM

We are also scheduled for the 13th. We are waiting to hear something this week. Relax, you will hear from them. They are aware of the issue.

Wizie1949 03-08-2021 08:27 AM

Quote:

Originally Posted by billethkid (Post 1911997)
The good news? GMR has another site to give shots which was and has been in the paper every day this past week. All is well.

The bad news? Our second shot appointments are for Saturday 3/13/2021....The new location schedule is Monday through Friday!!!

I have submitted each of our issues via the GMR web site "help" page.
I have also tried to go through the make appointment routine with no success as the site states invalid code (probably because we already have first shot and scheduled for 2nd one).

I am concerned about GMR slow to respond to current short term problems.

If I do not hear from them we will go to the new location on Friday (day before our appointment). We will either get our shot then or a new appointment...or somebody will advise us how to proceed.

I know we are in the small percentage that has had or is having a problem with GMR scheduling communications.

We had a very bad start when our first appointment was rained out at the original GMR site and transferred to the high school where we waited in a slow moving line for over 5 Hours!!!!

Unfortunately all I can say AGAIN is here we go again!!

Additional advice will be appreciated.
:pray:

I had a similar issue. Go to where you had first shot. They will probably be there for your second shot. I got first at Wildwood and then location changed to Sumterville. I drove to Wildwood first and they were open for business.

MoNonnon 03-08-2021 08:43 AM

I had a similar problem. I called Sumter Health and the woman was so nice. She even called me back. Could you possibly have been originally scheduled for Wildwood Community Center? That’s where I had to go. Good luck!

Alana33 03-08-2021 09:44 AM

I received my 1st vaccination Feb. 27 at the Sumter State College location. It was very well organized, a drive thru and no waiting time.
Yesterday, I received an email from GMR saferestart to schedule appointment.
I thought it was to schedule my 2nd dose, went site and answered questions including that I had 1st dose but when I got to the date drop-down the latest date available was for 3/11 which is only 12 days after the 1st vaccination.
Must wait 28 days so that's not going to work.
Plus they'd changed location (again) to the St. Timothy Church in Wildwood.
Hopefully, I'll get another email to be able to get my 2nd dose. Fingers crossed!

The 1st email I received from them to set up my 1st appointment gave me an invalid code.
I did receive the correct one a few days later after I finally found where to send an inquiry about their mistake. Very frustrating, all in all.

Is the St. Timothy's location a drive thru?

coffeebean 03-08-2021 10:05 AM

Quote:

Originally Posted by billyb1950 (Post 1912387)
Train wreck

I had a great experience with GMR but, seriously, this latest fiasco seems to be a cluster f%$k.

Dan9871 03-08-2021 10:17 AM

Quote:

Originally Posted by Alana33 (Post 1912523)
Plus they'd changed location (again) to the St. Timothy Church in Wildwood.
Hopefully, I'll get another email to be able to get my 2nd dose. Fingers crossed!

St. Timothy Church is in Lady Lake. Did you mean St. Vincent de Paul?

FromDC 03-08-2021 10:35 AM

Quote:

Originally Posted by Dan9871 (Post 1912549)
St. Timothy Church is in Lady Lake. Did you mean St. Vincent de Paul?

The GMR vaccination site is at St. Vincent de Paul NOT St. Timothy.

FromDC 03-08-2021 10:54 AM

Ok, let's recap, based on our original poster's #1 comments and concerns.....

Starting today, GMR is at the St. Vincent de Paul Church in Wildwood. They will provide vaccinations from Monday through Friday, based on your assigned appointment date/time.

There are folks that were previously assigned SATURDAY appointments. Since GMR is no longer doing SATURDAY vaccinations, GMR needs to convey how they will accommodate these people.

If you are a SATURDAY person and you heard from GMR, please let us know how they rescheduled you. Thank you!

DAVES 03-08-2021 10:56 AM

Perhaps, good news? Currently we have being delivered into arms Pfizer, and Moderna.
Shortly we will have the single dose one from Johnson and Johnson and another source Astrozenica. Financial news sources suggest by the end of this month we will be awash in vaccines.

emb2458 03-08-2021 11:11 AM

We went the day before with no problem

g-man 03-08-2021 11:16 AM

GMR communication issues
 
Hello All. I received an email from Saferestart on Sunday, stating I was now eligible to obtain an appointment. The site directed gave me my code to enter. Sent me to a page to click either option 1 (register) or option 2 (make appointment). I selected the correct option of making appt., hit the continue button, and then was sent to a mostly blank blue page, where I had no option of entering my code.

That is where I am at with GMR. Has anyone else gone thru this? Are they going to contact me via phone or text, or email with additional info? I went to their FAQ and sent an email to their site without a response. Just wondering if anyone could clue me in, that has gone thru the process. This would be my first vaccination. Any info would be helpful and more than I currently have.

JSR22 03-08-2021 11:24 AM

Quote:

Originally Posted by Alana33 (Post 1912523)
I received my 1st vaccination Feb. 27 at the Sumter State College location. It was very well organized, a drive thru and no waiting time.
Yesterday, I received an email from GMR saferestart to schedule appointment.
I thought it was to schedule my 2nd dose, went site and answered questions including that I had 1st dose but when I got to the date drop-down the latest date available was for 3/11 which is only 12 days after the 1st vaccination.
Must wait 28 days so that's not going to work.
Plus they'd changed location (again) to the St. Timothy Church in Wildwood.
Hopefully, I'll get another email to be able to get my 2nd dose. Fingers crossed!

The 1st email I received from them to set up my 1st appointment gave me an invalid code.
I did receive the correct one a few days later after I finally found where to send an inquiry about their mistake. Very frustrating, all in all.

Is the St. Timothy's location a drive thru?

It is St. Vincent de PAaul. St. Timothy is in SS. My 2nd appt was listed on my confirmation for my 1st appt. It was right above the bar code.

billethkid 03-08-2021 11:25 AM

Quote:

Originally Posted by g-man (Post 1912596)
Hello All. I received an email from Saferestart on Sunday, stating I was now eligible to obtain an appointment. The site directed gave me my code to enter. Sent me to a page to click either option 1 (register) or option 2 (make appointment). I selected the correct option of making appt., hit the continue button, and then was sent to a mostly blank blue page, where I had no option of entering my code.

That is where I am at with GMR. Has anyone else gone thru this? Are they going to contact me via phone or text, or email with additional info? I went to their FAQ and sent an email to their site without a response. Just wondering if anyone could clue me in, that has gone thru the process. This would be my first vaccination. Any info would be helpful and more than I currently have.

When you get to the page to enter the code it appears blank. You have to move the page all the way to the left to get to the input box. If I remember correctly you may have to do that for the rest of each page.

Bass56 03-08-2021 11:42 AM

It is at st. Paul's in wildwood. Went this morning at 9:15am, out by gone home by 10:15am. No problems, pain at site or side effects. They say it's the second shot that people get some side effects but all gone the next day. Let's just hope there aren't any long term five years from now. 🤞🤞🤞🤞

Carla B 03-08-2021 12:57 PM

Quote:

Originally Posted by Ying li (Post 1912618)
It is at st. Paul's in wildwood. Went this morning at 9:15am, out by gone home by 10:15am. No problems, pain at site or side effects. They say it's the second shot that people get some side effects but all gone the next day. Let's just hope there aren't any long term five years from now. 🤞🤞🤞🤞

Do you mean St. Vincent de Paul in Wildwood?

Alana33 03-08-2021 12:57 PM

Quote:

Originally Posted by FromDC (Post 1912562)
The GMR vaccination site is at St. Vincent de Paul NOT St. Timothy.

Yes, that's where I meant.

Is it a drive thru or do you park, get out of vehicle?

CharlesNT 03-08-2021 05:00 PM

They were at the new location today, the 8th. Steady stream of people headed in to the college as the appointment emails say to go there.

Pretty poor communication as the appointment was booked at 7:30 this morning!

I found this thread so called St.Vincent to confirm. When we arrived there was quite a line, but we were in and out in 1 hour.

bobdeb 03-08-2021 05:42 PM

I have two appointments scheduled for Saturdays at Sumter College.

No updated notification received yet.

billethkid 03-08-2021 06:26 PM

Quote:

Originally Posted by bobdeb (Post 1912790)
I have two appointments scheduled for Saturdays at Sumter College.

No updated notification received yet.

I thought surely by the end of business today GMR would address the Saturday appointments as the new location operations in definitely only Monday through Friday (confirmed by the church staff).

I suppose a possibility exists that Saturday will be at the previous location....the community college.

They are able to relocate from site to site pretty quickly as proven in the past.

Setting that aside they do need to address the Saturday appointment holders concerns. I just cannot understand how they could announce a site relocation without addressing ALL future appointments affected.

Wouldn't somebody in the room say...hey what are we gonna do about the people who have appointments on Saturday?????
:doh:

:grumpy:

Alana33 03-08-2021 07:16 PM

Is the St. Timothy location a drive thru?

I finally got an appointment for my 82 year old sister and would like to know how this new location is set up. I received my vaccination at the Sumter State College location and am not familiar with this one.

FromDC 03-08-2021 07:23 PM

Quote:

Originally Posted by Alana33 (Post 1912828)
Is the St. Timothy location a drive thru?

I finally got an appointment for my 82 year old sister and would like to know how this new location is set up. I received my vaccination at the Sumter State College location and am not familiar with this one.

The vaccination site is ST. VINCENT DE PAUL CATHOLIC CHURCH in Wildwood.

GMR has been at ST. VINCENT for only 1 day which means most people on this site do not know if it is a drive through facility. You can contact GMR or (better yet) call ST. VINCENT and ask them if it is a drive through or if it is a church walk-in.

OBRight 03-08-2021 07:35 PM

I went to the St. Vincent church site today. It is 100% drive-thru. From the time I got in one of the 2 lines of cars until I got the the front was just under an hour 11:43 till 12:35 (they merge to one lane way up at the front so it doesn't matter which line you choose). Have your drivers license, insurance card and the e-mail with your bar-code out and ready when you get to the front of the line. They have signs along the side of the parking lot where the line of cars snakes through reminding you and there is a person standing just prior to the head of the line asking to see these to ensure you're ready to go when you get to the front. Went fairly smoothly. Unfortunately for me after waiting in line and getting to the front and having all my documentation ready I was told "there was a glitch this weekend in the database and many more people than planned received a code, you'll have to leave and wait to be notified again", I wasn't too happy!

Alana33 03-08-2021 09:58 PM

Thank you for the information on it being a drive thru.
I realized I had the name of location wrong.
Sorry you had a "glitch."
Don't blame you for being unhappy.

Anyone have contact for GMR?
When I received my vaccination on 2/27 at Sumter State College, they did not give me a date for 2nd vaccination.
Is that what others have experienced?
GMR seems to be full of "glitches!"


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