[retiredguy123]

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

[Jayhawk]

Originally Posted by retiredguy123

for a few years, mallory hill has been one of my "go to" places for good pizza. But, last week, i was disappointed when the pizza i ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and i have received no reply or acknowledgement of any type. I have to conclude that the mallory hill restaurant is poorly managed.

(352) 430-2359

[kansasr]

I would say the better approach would have been to mention it while you were there....I have always found Mallory very responsive in person.

[retiredguy123]

Originally Posted by kansasr

I would say the better approach would have been to mention it while you were there....I have always found Mallory very responsive in person.

Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

[John Mayes]

Originally Posted by retiredguy123

Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

Was this a one time experience?

[JMintzer]

Originally Posted by retiredguy123

Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

Your loss...

[dewilson58]

Originally Posted by retiredguy123

Possibly, but I was with a large group and they would have had to remake the pizza. Not worth it. If they choose to ignore my written message, I just won't buy their pizza anymore.

I think they are kinda known for their pizza.

I've had a number of bad meals there............pizza was the Go-To if I did not want to experiment.

They should reply to a bad review on a staple.

[Stu from NYC]

Been there a number of times and always enjoyed their pizza. Could be a temporary pizza maker on duty that day.

[mtdjed]

Originally Posted by JMintzer

Your loss...

Yes, you are right. If you don't complain, it is your loss.

However, I do not go to the restaurant to complain or create issues. I go for a good meal and fun time. If I don't get that, I feel free to complain, and if want, mention the experience to others. I don't feel obligated to notify management at the time.

I had an experience today when I got a poorly cooked meal at a local restaurant. I sent it back and received a less poorly cooked meal. Not wanting to create a situation at the time, I simply chose to enjoy the time, finish our drinks and leave W/O further complaint.

I did feel obligated to EMAIL the restaurant to describe the experience but did not feel at a loss for not creating an in-restaurant issue. May not solve the problem but at my stage of life I do not need the thrill of in-person confrontations.

Incidentally, I find that this approach normally provides better results than in house complaints in many ways.

[retiredguy123]

How hard is it to measure and add the correct amount of sauce and cheese to a pizza? Whoever made my pizza ruined my meal, which I threw away. But, what is worse is that I used their feedback system to tell them about the issue, and they totally ignored me, for which there is no excuse. This restaurant has a serious management problem.

[westernrider75]

Originally Posted by retiredguy123

How hard is it to measure and add the correct amount of sauce and cheese to a pizza? Whoever made my pizza ruined my meal, which I threw away. But, what is worse is that I used their feedback system to tell them about the issue, and they totally ignored me, for which there is no excuse. This restaurant has a serious management problem.

The pizza you threw out sounds exactly like I would prefer over hardly any cheese and tons of sauce!

[Sabella]

Originally Posted by retiredguy123

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

I find the problem with pizza in Florida is that most of the topping is cheese. Everybody raved about Mallory‘s pizza. It’s OK or it used to be OK. The food and drink prices here are more than going to any other restaurant, including more upscale ones. I guess this will be another country club to avoid.

[Sandy and Ed]

Originally Posted by mtdjed

Yes, you are right. If you don't complain, it is your loss.

However, I do not go to the restaurant to complain or create issues. I go for a good meal and fun time. If I don't get that, I feel free to complain, and if want, mention the experience to others. I don't feel obligated to notify management at the time.

I had an experience today when I got a poorly cooked meal at a local restaurant. I sent it back and received a less poorly cooked meal. Not wanting to create a situation at the time, I simply chose to enjoy the time, finish our drinks and leave W/O further complaint.

I did feel obligated to EMAIL the restaurant to describe the experience but did not feel at a loss for not creating an in-restaurant issue. May not solve the problem but at my stage of life I do not need the thrill of in-person confrontations.

Incidentally, I find that this approach normally provides better results than in house complaints in many ways.

You know, I hate to agree but I do agree with you. Generally an on-site complaint only gets you a glare, not necessarily a solution. At this time in our lives who needs the aggravation. Simply use social media to air the complaint. I’ve done that AND provided a copy of my complaint on social media to the home office or local management. It works. One person’s complaint to a manager who is dealing with staff shortages and a healthy level of existing business might not evoke much attention but social media??? Watch out!!

[HospitalCoder]

Originally Posted by retiredguy123

For a few years, Mallory Hill has been one of my "go to" places for good pizza. But, last week, I was disappointed when the pizza I ordered had way too much cheese and almost no sauce. Did they change the recipe, have no recipe, or have an employee who ignores the recipe because they think everyone wants extra cheese? In my opinion, pizza should be made using a strict recipe where all ingredients are measured the same way every time.

I went to their website and sent a feedback message through their system and followed up on it. It has been 7 days, and I have received no reply or acknowledgement of any type. I have to conclude that the Mallory Hill restaurant is poorly managed.

Based on the shockingly poor service I have experienced, I agree Mallory is not well managed but holy cow, I can’t believe you are giving up on their pizza with one bad experience. I love the pizza so much I’m willing to put up with the bad service and you are giving up because your pizza had too much cheese one time?

[jimdecastro]

I would have gone back (possibly with a slice) instead of destroying a favorite spot on TOTV - especially if it was once. That being said, not responding to feedback within a day or two is absolutely unforgivable. Hopefully, they were on vacation and they will - with a free pie.