[Bonny]

Originally Posted by JohnFromMaine

I just returned from dinner at Cody's on the house. The meal was just fine and redeemed Cody's in my mind. I met handydad50 (aka James) and he made sure I was taken good care of by Tess, the server, who checked on me at least 5 times. When I was done, Sandy, the GM of Cody's in TV, stopped by to be sure I was happy. Two beers will do that (JK) ... mine, not hers.

Thanks guys.

All in all, I have to say that Cody's does go out of its way to be sure that customers are happy. The poorly cut NY strip steak, that started all this, was a home office error.

In the immortal words of The Terminator; "I'll be back."

I'm so glad that this all worked out for you !! James is a great manager.

[Bogie Shooter]

Does this now mean the title of the thread can be changed??

[katezbox]

Originally Posted by JohnFromMaine

I didn't see that post until yesterday and by then I had already been called by Sandy, the General Manager at Cody's in TV.

John,

We will pass right by you on our next trip to Port Clyde!

[JohnFromMaine]

Originally Posted by Bogie Shooter

Does this now mean the title of the thread can be changed??

Indeed, I would if I knew how.

[JohnFromMaine]

Originally Posted by katezbox

John,

We will pass right by you on our next trip to Port Clyde!

If you are golfers, come play a round at our Highland Green Golf Course!

[jebartle]

unless you have worked in food service, you don't want to know what goes on with food return in the back kitchens....Have heard some horror stories!

Originally Posted by Bogie Shooter

Sorry, but I think the instant discussion with the manager would have settled the issue regardless of the outcome.
Waiting on someone at headquarters to check the email once a week, won't solve anything.

[Talk Host]

This thread on TOTV was responsible for the positive outcome. An "instant conversation" with a manager would NOT have yielded the same results.

[graciegirl]

I love HAPPY ENDINGS.

[JohnFromMaine]

Originally Posted by Talk Host

This thread on TOTV was responsible for the positive outcome. An "instant conversation" with a manager would NOT have yielded the same results.

I agree with the second part of your comment but not the first. I only got a response after a second comment effort on Cody's web site. I never saw handydad's comment until after getting a phone call from Sandy at Cody's in TV.

However, most of the responses here were helpful and very much appreciated. I'm glad that it has turned out well.

[K9-Lovers]

Our "instant conversation" with the manager at Cody's produced an even worse experience for us since he gave Mr. K9 and our guest the brush-off.