[NewtoFL]

Originally Posted by Ele201

We took another couple, dear friends of ours who are Villagers, out for dinner at Harvest. Here was my experience: The service wasn’t slow, however it was rather clipped, it wasn’t warm and there weren’t many smiles. I feel for you because it’s quite frustrating to be seated at a restaurant, then ignored for around 20 minutes. Ten minutes would have annoyed me, depending on how hungry I was! But 20 minutes is unacceptable.

The food was okay, but not especially good. One of our friend’s got a steak (small filet Mignon, $40). That was the least expensive steak on the menu, BTW. It was ok, again not great. Honestly I’m not in a hurry to go back. As far as the tip goes, I tend to overtip, just like you. I don’t believe in stiffing waiters. But 30% does seem excessive, especially if they kept you waiting. On the other hand, it’s a nice gesture during the holiday season and servers generally work hard.

We dined at Harvest a couple nights ago. They were very busy. Our server was very efficient but not personable at all. She was very hurried. I guess I didn’t really mind because service was quick but it did seem a little odd. I guess if I had to choose I would rather have it this way. The squash soup was amazing. My husband’s vegetable soup wasn’t very hot. I do like Harvest although I wouldn’t get a steak there. It’s probably good but pricy.

[retiredguy123]

Originally Posted by NewtoFL

We dined at Harvest a couple nights ago. They were very busy. Our server was very efficient but not personable at all. She was very hurried. I guess I didn’t really mind because service was quick but it did seem a little odd. I guess if I had to choose I would rather have it this way. The squash soup was amazing. My husband’s vegetable soup wasn’t very hot. I do like Harvest although I wouldn’t get a steak there. It’s probably good but pricy.

I rarely order soup or chili in a restaurant because they usually don't serve it hot. I especially like chili, but if it is served lukewarm, I don't even want to eat it. All restaurants should learn a lesson from Wendy's.

[msilagy]

I was up north for the holidays - had great food (nice large portions, not to take home but to be eaten) smiles and laughs by the staff in 10 degree weather. Food so much better - now I'm back in the villages and will eat at home. Because of the cheapness of people I believe the restaurant workers are not as obliging as they could be. 30% tip over the holidays is not too much! I wish I could find good food here!

[vinnytalk]

Originally Posted by HawkinsGuy

Just spent 2-hours “dining” at Harvest Restaurant in Brownwood. Was only approached after about 20 minutes. Between the time the appetizer and dinner order was taken and served, it was at least 45 minutes, maybe longer. While that is perfectly acceptable at a Michelin star restaurant, I suggest it represents abysmal service at Harvest. To top it off, the blond woman at the front desk was rather rude when I CALMLY mentioned the issue and her asking curtly “what do you want?” Duh, how about reasonable service! I should mention they were kind enough to comp a desert for my family. Notwithstanding the fiasco, I did leave a 30% tip since I understand that wait staff relies on tips. I suggest this was a management issue so why penalize the server. As for me, thanks for ruining my birthday dinner. I wont return to Harvest anytime soon and my recommendation to others is to think before you visit Harvest. Your mileage may vary.

Why complain maybe are are short handed, next if service is poor than why did you tip so much , if you feel the service is poor why reward them, if it's the servers fault or attitude than maybe they need another type of work.

I would not post something like this .

It sounds like you will probably go back again.

[Rodneysblue]

Wow , no one paid for your birthday dinner. You had to buy your own.

[Michael 61]

I think Harvest has a great menu - though it is not my “go to” for steak. I stick with their chicken, fish and pasta dishes. I think the portions are adequate, and I always leave full. I don’t need a huge plate full of food, not do I expect to be able to take home leftovers for any other meal. They have one of the better wine selections in TV. Appetizers are all great - and I often will dine at the outdoor bar and order just an appetizer and a few glasses of wine, and that’s a good dinner for me, before I venture out to the square for music.

[meme5x]

Funny, I was at Harvest Restaurant and couldn’t have asked for better food or service!

[RUCdaze]

I've only been there twice since it opened, but both times the food was terrific and the servers were very attentive. I'm not questioning the poster's veracity, but to base a stinging, unsolicited review, based on one experience, is unfair. And although this may not be the case this time, often people go into a restaurant with a pre-determined opinion and then look for ways to justify it.

[jebartle]

Not enough, too much; good, bad; tip too much, portion small......this makes the world go 'round.

[retiredguy123]

Originally Posted by RUCdaze

I've only been there twice since it opened, but both times the food was terrific and the servers were very attentive. I'm not questioning the poster's veracity, but to base a stinging, unsolicited review, based on one experience, is unfair. And although this may not be the case this time, often people go into a restaurant with a pre-determined opinion and then look for ways to justify it.

I like reading restaurant reviews, both good and bad. I thought the OP's review was detailed and fair. I believe that professional restaurant critics write reviews all the time after only one visit. If a restaurant cannot provide efficient service because of a staffing shortage, they should temporarily close.

[Brynnie]

Originally Posted by msilagy

I was up north for the holidays - had great food (nice large portions, not to take home but to be eaten) smiles and laughs by the staff in 10 degree weather. Food so much better - now I'm back in the villages and will eat at home. Because of the cheapness of people I believe the restaurant workers are not as obliging as they could be. 30% tip over the holidays is not too much! I wish I could find good food here!

Me, too!

[Babubhat]

Doordash or takeout . Same food. Service problem solved,

During busy periods I avoid the haphazard issues of dining in.

[JoMar]

In my view, the service has gone down since it opened as well as as the quality. We won't return until after the season is over, all the reasons stated are probably correct. During this time we often leave the bubble where there is less congestion and shorter wait times. Recently went to Ski Beach and were pleasantly surprised. We also over tip this time of the year. We try to send a message to those that serve us rather than "you suck". Will save those for another time.

[kcrazorbackfan]

Originally Posted by HawkinsGuy

Just spent 2-hours “dining” at Harvest Restaurant in Brownwood. Was only approached after about 20 minutes. Between the time the appetizer and dinner order was taken and served, it was at least 45 minutes, maybe longer. While that is perfectly acceptable at a Michelin star restaurant, I suggest it represents abysmal service at Harvest. To top it off, the blond woman at the front desk was rather rude when I CALMLY mentioned the issue and her asking curtly “what do you want?” Duh, how about reasonable service! I should mention they were kind enough to comp a desert for my family. Notwithstanding the fiasco, I did leave a 30% tip since I understand that wait staff relies on tips. I suggest this was a management issue so why penalize the server. As for me, thanks for ruining my birthday dinner. I wont return to Harvest anytime soon and my recommendation to others is to think before you visit Harvest. Your mileage may vary.

Another complaint….. Yada, yada, yada. There’s always 2 sides to the story. OP, was the place full? I bet it was. Was there enough wait staff to accommodate all the people? Probably not.

There are a lot of people that do like Harvest. Think the circumstances out before you try to put a restaurant out of business.

[JSR22]

Originally Posted by kcrazorbackfan

Another complaint….. Yada, yada, yada. There’s always 2 sides to the story. OP, was the place full? I bet it was. Was there enough wait staff to accommodate all the people? Probably not.

There are a lot of people that do like Harvest. Think the circumstances out before you try to put a restaurant out of business.

Exactly correct!