[wendyquat]

I've waited several hours to "cool off" about our experience at EP last night but feel it is an experience to share! Last year we purchased a "Buffalo Discount Card" from The Villagers cheerleaders. We weren't sure we'd use it much but thought it was a good cause to support. It offers discounts from participating restaurants and merchants for anything from free appetizer or dessert to a percentage off your bill. We have saved many times over the $10 charge for the card and it has always been enthusiastically accepted! Last night we mad e our second trip to Evans Prairie for dinner. We were sat promptly and our waiter, John, came to the table quickly with two waters. No greeting, just abruptly said, what can I get you to drink. I ordered Pinot noir and my hubby said he'd stick with the water. When he brought the wine, he said, again very abrupt, do you know what you want to eat? We ordered right away requesting our menu choices with no substitutions. He returned to our table once to ask, is your food ok and then to refill our water. We had the Buffalo card lying on the table but I tapped it and he acknowledged with a nod of his head that he saw it. When he brought the check I noticed that it did not show the 10% discount stated on the card. When I asked him about it he turned very antagonistic and muttered that the discount would be taken at the end! WHAT END? We normally pay cash, add a 20% tip and leave. When I asked him about it he snatched the check out of my hand and said he'd have to find the manager. He walked over to the manager and said something. They both shook their heads and marched back by our table to what was apparently the place where checks are created. John actually came back, slammed the adjusted check on our table without a word and the manager went off in another direction. We were stunned to say the least, paid the check and left. I wish now that I had put the manager on notice but I could tell he was disgusted with the whole thing. We eat out many times a week and, having had restaurant and serving experience, we are the first to know that everyone can have a bad day but I have NEVER had such an unprovoked altercation at a restaurant, certainly not in The Villages. If this discount that they agreed to via the Buffalo card is going to break them, perhaps they should explain it to customer rather than handling it in the way that they did! Thankfully there are many alternatives for us here!

[asianthree]

No one can say that the manager didn't know. Our service there was below par and when manager came due to my under cooked veg. He told me I didn't understand al dente. I very politely said I understood that definition, but why were my carrots frozen. He walked away, never returned.

[hulahips]

Poor business practice. Wonder if they are aware of totv and word of mouth in the villages? Bad move on their part

[Hank N Judy]

Sounds about right for Evans Prairie, you get the same obnoxious attitude at Bonifay I won't go to either one again.

[MikeV]

I stay clear of both restaurants but sometimes the group I am going to dinner with wants the specials they offer like two for $22. I try to explain that those specials are not the regular serving you would get without the special. They think they are getting a deal and it draws them in.

[Villager Joyce]

Ate at EP yesterday. Usual good service And good food. We have a LoyalTee card. They bring thE check without the discount. The credit card Receipt does show the discount. We pAy with cash also. Dont understand why bUt we noW know so we plan accordingly

[villagetinker]

To the above posters, has the quality of Evans Prairie gone down recently? We went many times after we moved here with no problems and excellent meals. Have not been there for a few months for various reason, not eating out much, but that should change soon. I was looking forward to EP, what's going on?

[Villager Joyce]

We eat there on average twice a month. We have never had a bad Meal or experience.

[wendyquat]

Originally Posted by Villager Joyce

Ate at EP yesterday. Usual good service And good food. We have a LoyalTee card. They bring thE check without the discount. The credit card Receipt does show the discount. We pAy with cash also. Dont understand why bUt we noW know so we plan accordingly

Please tell me how you know how much to pay if the check doesn't show a discount but the credit card receipt does? We always pay with cash so I may be missing something here!

[Villager Joyce]

Originally Posted by wendyquat

Please tell me how you know how much to pay if the check doesn't show a discount but the credit card receipt does? We always pay with cash so I may be missing something here!

Yesterday we both had $9 appetizers. My husband had 3 beers at $1.50 each. He paid $23 plus the tip. When she returned the LoyalTee card, the change was there. He left the tip and we left. It took a couple if times to realize someone was getting the tip plus the difference between the $1.50 discounted amount and the amount charged. He made sure the waitress was tipped.

[CFrance]

Originally Posted by Villager Joyce

Yesterday we both had $9 appetizers. My husband had 3 beers at $1.50 each. He paid $23 plus the tip. When she returned the LoyalTee card, the change was there. He left the tip and we left. It took a couple if times to realize someone was getting the tip plus the difference between the $1.50 discounted amount and the amount charged. He made sure the waitress was tipped.

I don't quite understand what you said, VJ. Are you saying you were getting stiffed, or not?

The only time I have eaten there was in a group of about 10 (with reservations) a couple of weeks ago. The service was prompt, but brief. No one came back to ask if our meals were okay, and without asking if we wanted coffee or dessert, they brought the checks. Seemed odd. The place was definitely not crowded. The food was just okay.

[DougB]

Originally Posted by Villager Joyce

Ate at EP yesterday. Usual good service And good food. We have a LoyalTee card. They bring thE check without the discount. The credit card Receipt does show the discount. We pAy with cash also. Dont understand why bUt we noW know so we plan accordingly

How does the credit card receipt show the discount if you pay with cash?

[CFrance]

Originally Posted by DougB

How do the credit card receipt show the discount if you pay with cash?

I think you're taking the sentences literally.

[Villager Joyce]

Originally Posted by CFrance

I don't quite understand what you said, VJ. Are you saying you were getting stiffed, or not?

The only time I have eaten there was in a group of about 10 (with reservations) a couple of weeks ago. The service was prompt, but brief. No one came back to ask if our meals were okay, and without asking if we wanted coffee or dessert, they brought the checks. Seemed odd. The place was definitely not crowded. The food was just okay.

I don't understand what I said either. We over-tipped a couple of times, but wait staff is so underpaid, it was okay.

[CFrance]

Originally Posted by Villager Joyce

I don't understand what I said either. We over-tipped a couple of times, but wait staff is so underpaid, it was okay.