[sunnyatlast]

Originally Posted by lambchop285

Never had an issue with the service, the food or the Buffalo card....John is a wonderful manager and i thing you may have taken things out of context.

Were you there, seeing and hearing in person?

The o.p. said "John" was their waiter/server, not the manager who was another person.

Once more, people shoot the messenger when the message doesn't fit what they want to be told.

[CFrance]

Originally Posted by lambchop285

Never had an issue with the service, the food or the Buffalo card....John is a wonderful manager and i thing you may have taken things out of context.

Don't think one should ever dismiss someone's bad experience and suggest that they took something out of context. You weren't there to experience what OP experienced. Everyone has different experiences in the same places. Unless you were there, you can't say.

It's why I don't pay much attention to any restaurant review. It is whatever it was for each person that was there. OP's experience was not good, as others' weren't. Other people love the place. My experience was somewhere in between. So who's to know? But I wouldn't dismiss another person's experience just because mine was different. Especially since I wasn't there.

[EnglishJW]

We often eat at Evans Prairie and have never had a bad experience (food or service). We have never used a discount card anywhere in TV if that is relevant.

[DougB]

Originally Posted by Jayhawk

I went to EP for lunch today. I saw a guy get a pitcher of beer which was $10.97 with tax. He gave the bartender a $20 and a $1 so he would get back a $10 bill and $.03 cents change. Never tipped anything. What a cheap A$$.

The people at EP have always been very courteous and concerned with making it a good experience for me. Some people expect way too much.

I never had a bad experience at EP, but if pitchers are 10 dollars, I'll stay with Tierra Del Sol's $6.50 pitchers.

[Fredwms]

Originally Posted by Villager Joyce

Yesterday we both had $9 appetizers. My husband had 3 beers at $1.50 each. He paid $23 plus the tip. When she returned the LoyalTee card, the change was there. He left the tip and we left. It took a couple if times to realize someone was getting the tip plus the difference between the $1.50 discounted amount and the amount charged. He made sure the waitress was tipped.

$1.50 Beers? Now I know TV is my kind of place when I get there.

[Villager Joyce]

Originally Posted by Fredwms

$1.50 Beers? Now I know TV is my kind of place when I get there.

And $3 martinis. Those prices are for LoyalTee members -- $20 annual cost. Only need one membership as long as my husband pays for my drinks.

[Matzy]

Never say NEVER - often it comes faster the other way than you think.
But, we were several times in EP and did not experienced any problems and the food was always good.

[JohnCliff]

All I can say is that I'm sorry that you had such a bad experience with me. I've read and re-read your post and only vaguely recall a very little bit of serving you. The only reason I remember is because of what I call a green card that you call a buffalo card, and that when I presented you the check there was an obvious misunderstanding. Our SOP is to present the check as is, collect whatever form of payment you want to pay with, and then take it all to find a manager to get the discount to you, thus saving an extra step, which I failed miserably in trying to communicate to you. I can't get you the discount without a manager physically seeing the green card, that's how they work it. And I absolutely guarantee you that whatever conversation I was having with the manager at the time had nothing to do with you. I don't know what else to say. I'm pretty sure most guests are fairly happy with the service I give, but I'm far from perfect. I try. But I don't always get it right. Its so hard sometimes to read people, some folks come in sit down and say they are ready to order. As best as I can recall you had closed menu's and I got to you as quickly as I could, Think we discussed the Steak special with the $2 glasses of wine. I certainly do wish you would have brought this to somebody's/anybody's attention prior to your leaving. Evans Prairie does not frown upon green cards in any way whatsoever, and I, due to limited budget and funds, use coupons on the few occasions that I go out to eat. I'd love for you to give Evans Prairie, and me, a second chance. I'm guessing that is your dog in the pic with your post? Nice

[Jayhawk]

Originally Posted by JohnCliff

All I can say is that I'm sorry that you had such a bad experience with me. I've read and re-read your post and only vaguely recall a very little bit of serving you. The only reason I remember is because of what I call a green card that you call a buffalo card, and that when I presented you the check there was an obvious misunderstanding. Our SOP is to present the check as is, collect whatever form of payment you want to pay with, and then take it all to find a manager to get the discount to you, thus saving an extra step, which I failed miserably in trying to communicate to you. I can't get you the discount without a manager physically seeing the green card, that's how they work it. And I absolutely guarantee you that whatever conversation I was having with the manager at the time had nothing to do with you. I don't know what else to say. I'm pretty sure most guests are fairly happy with the service I give, but I'm far from perfect. I try. But I don't always get it right. Its so hard sometimes to read people, some folks come in sit down and say they are ready to order. As best as I can recall you had closed menu's and I got to you as quickly as I could, Think we discussed the Steak special with the $2 glasses of wine. I certainly do wish you would have brought this to somebody's/anybody's attention prior to your leaving. Evans Prairie does not frown upon green cards in any way whatsoever, and I, due to limited budget and funds, use coupons on the few occasions that I go out to eat. I'd love for you to give Evans Prairie, and me, a second chance. I'm guessing that is your dog in the pic with your post? Nice

Excellent. I think you have earned a second chance.

Good luck to all.

[Happinow]

After reading these posts, it appears that the server has come on here to apologize for the difficulties the OP had at Evans Prarie. I, for one, think it takes courage to come onto a public forum and apologize. Now, if the OP would give the restaurant and the server another chance. Thank you To the server for showing that you care about the customers and to publically apologize. You, in my opinion, are a stand up guy/gal! Evans Prarie is lucky to have you.

[Barefoot]

Originally Posted by JohnCliff

All I can say is that I'm sorry that you had such a bad experience with me. I've read and re-read your post and only vaguely recall a very little bit of serving you. The only reason I remember is because of what I call a green card that you call a buffalo card, and that when I presented you the check there was an obvious misunderstanding. Our SOP is to present the check as is, collect whatever form of payment you want to pay with, and then take it all to find a manager to get the discount to you, thus saving an extra step, which I failed miserably in trying to communicate to you. I can't get you the discount without a manager physically seeing the green card, that's how they work it. And I absolutely guarantee you that whatever conversation I was having with the manager at the time had nothing to do with you. I don't know what else to say. I'm pretty sure most guests are fairly happy with the service I give, but I'm far from perfect. I try. But I don't always get it right. Its so hard sometimes to read people, some folks come in sit down and say they are ready to order. As best as I can recall you had closed menu's and I got to you as quickly as I could, Think we discussed the Steak special with the $2 glasses of wine. I certainly do wish you would have brought this to somebody's/anybody's attention prior to your leaving. Evans Prairie does not frown upon green cards in any way whatsoever, and I, due to limited budget and funds, use coupons on the few occasions that I go out to eat. I'd love for you to give Evans Prairie, and me, a second chance. I'm guessing that is your dog in the pic with your post? Nice

You certainly deserve credit for making a public apology.

[wendyquat]

Originally Posted by JohnCliff

All I can say is that I'm sorry that you had such a bad experience with me. I've read and re-read your post and only vaguely recall a very little bit of serving you. The only reason I remember is because of what I call a green card that you call a buffalo card, and that when I presented you the check there was an obvious misunderstanding. Our SOP is to present the check as is, collect whatever form of payment you want to pay with, and then take it all to find a manager to get the discount to you, thus saving an extra step, which I failed miserably in trying to communicate to you. I can't get you the discount without a manager physically seeing the green card, that's how they work it. And I absolutely guarantee you that whatever conversation I was having with the manager at the time had nothing to do with you. I don't know what else to say. I'm pretty sure most guests are fairly happy with the service I give, but I'm far from perfect. I try. But I don't always get it right. Its so hard sometimes to read people, some folks come in sit down and say they are ready to order. As best as I can recall you had closed menu's and I got to you as quickly as I could, Think we discussed the Steak special with the $2 glasses of wine. I certainly do wish you would have brought this to somebody's/anybody's attention prior to your leaving. Evans Prairie does not frown upon green cards in any way whatsoever, and I, due to limited budget and funds, use coupons on the few occasions that I go out to eat. I'd love for you to give Evans Prairie, and me, a second chance. I'm guessing that is your dog in the pic with your post? Nice

Although I'm not sure you have the correct person, I do appreciate your apology. Please look back several posts and see that when I had time to "cool off" I said that I was sure you may have been having a bad day. We had absolutely NO complaints about your service or the food (btw I had pork shank and not steak but I did have a glass of wine). I took OFFENSE to the way the check was handled. Unlike some posters on this forum we find it necessary to take advantage of some discounts in The Villages. Buying the Buffalo Card supports the Villages High School while at the same time giving small discounts from those merchants who choose to participate. We have used it in a number of places for almost a year with no hassle. When you said the discount is taken at the "end" I couldn't see how that could possibly work when paying cash. I guess we did have an "obvious misunderstanding" and, again, I apologize for airing it before I "cooled off"! We will come to Evans Prairie again and give John Cliff another try! Thank you for explaining!

[sunnyatlast]

Seeing here how long it took for various posters to explain how the discount is applied "at the end", and then even more misunderstood explanations about how that would work with cash, no wonder there was a "miscommunication". We've seen pages of "miscommunication" here with some articulate posters.

It seems to me the restaurant should write and print a statement of how that works, and either print it in the menu, or tape a slip with that procedure inside the folder that the bill comes in.

Put it in writing so it's clear, and let the servers be servers!

[DougB]

Seems simple enough to show the server whatever card or coupon you are using when you order, and then when the bill comes the discount would already be taken off.

[Walt.]

Originally Posted by JohnCliff

... Our SOP is to present the check as is, collect whatever form of payment you want to pay with, and then take it all to find a manager to get the discount to you, thus saving an extra step, which I failed miserably in trying to communicate to you. I can't get you the discount without a manager physically seeing the green card, that's how they work it.

This SOP doesn't make a lot of sense to me. If you presented me with the full (non-discounted) check I'd ask you to correct it before I would hand over "whatever form of payment I would want to pay with."