[musicman]

Originally Posted by gemorc

What ever happened to the motto,"the customer is always right"?

Geez, I HATE that expression.

My first day of training as a manager at a sit down breakfast joint was a Mother's Day. There was a wait for tables. When I informed the well dressed gentleman that there was a wait for a table, he proceeded to use every foul word I'd ever heard to tell me that his wife was NOT waiting for a table on Mother's Day. Was that customer right?

As a retail manager a gentleman threatened to stab me with a knife because I wouldn't return his year old speakers that were covered with mud. Was that customer right?

As a restaurant manager, a lady told her server that she was a "stupid $#@&*" because the eggs didn't come out over easy. Was that customer right?

Just because someone is a customer doesn't mean they should be allowed to behave anyway they want. Staff members should not be made to tolerate threats and verbal (sometimes physical) abuse. If the business has done something to upset a customer, they should try to fix it. In the words of my extremely kind, generous and patient grandpa..."You crossed the line of being a customer when you (became verbally abusive, physically threatening...). Now you're just the guy I'm throwing out." Go Grandpa! Those that work in the service industry ARE there to serve. They are NOT there as slaves to be abused.

[F16 1UB]

Originally Posted by musicman

Geez, I HATE that expression.

."You crossed the line of being a customer when you (became verbally abusive, physically threatening...). Now you're just the guy I'm throwing out." Go Grandpa! Those that work in the service industry ARE there to serve. They are NOT there as slaves to be abused.

AMEN Musicman - Time to toss em out. "Have a nice life hole." C Ya!!!!