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TOTV is not affiliated with The Villages or The Villages Development Company. We do not have any information related to visiting The Villages or any other contact(s) for any issues or requests you may have related to The Villages. If you post your question on the website a local resident will be able to assist in these requests.
Step 1: Look for the answer to your question here

Registration Questions/Issues

"I tried to register and was denied as a spammer" - This sometimes happens due to security measures put in place to protect our users from spam. If you email us your desired user name, email, and date of birth we can further assist in addressing this. Before emailing us your desired user name please make sure it has not been already taken at this link:

http://www.talkofthevillages.com/forums/members/list/

We will not be able to assist you further is you submit a user name already in use.


"I registered but it doesn"t appear that my account is active" - When you register you should have received an email from us with an activation link. Please click on this activation link and you will be immediately activated. If you do not see the activation link please check your spam and make sure our email address can be accepted. If after completing these steps you still need assistance email us the user name and email address that you registered with.


User Account Questions/Issues

"How do I change my User Name" - This can only be done by the administration. Please check this link to see if your desired user name is available:

http://www.talkofthevillages.com/forums/members/list/

Then email us with your current user name and desired user name and we can assist.


"How do I cancel my account" - This can only be done by the administration. Please email us with your user name and we can further assist.


"How do I change my email address" - Log into your account, then click on the 2nd button in the navigation bar "UserCP". Then scroll down to "settings & Options" and the 3rd option is where you edit your password and/or email.


"I forgot my password" - Your password is case sensitive. You can automatically reset your password at this link:

http://www.talkofthevillages.com/forums/login.php?do=lostpw

Then email us with your current user name and desired user name and we can assist.


If you have tried this link and still have an issue you can then email us your user name and desired password and we can reset. This may take up to 48 hours for us to process.


"I tried to upload an image and received an error message Security Token Missing" - This is happening because of one of two possible reasons. Either you are not fully logged into your account or the images you are trying to upload are larger than the maximum allowable size we published. The maximum .jpg file size is 19.07 MB. You would need to use software to reduce the size and then upload. We cannot resize your images for you. Please refer to the acceptable file type and sizes posted when managing your attachments.


"I tried to access an album and I get an error message I Do Not Have Sufficient Privileges" - Users can set their own album preferences and they may have the album you are trying to access set to private. We cannot assist in these situations as it is the users preferences.


"I tried to recommend a contractor or service and I don"t see my post or it was removed" - Please refer to the site guidelines and terms of service of your user account. New members cannot recommend a contractor or service whether it is positive or negative. These post are removed. Once you have an established user account per the site guidelines then your comments will remain.


"I posted and received a message that my post has been flagged" - A new user account with less than 10 posts will be flagged by the system as potential spam if it have links or emails in it. This is a security measure to protect our users. You may need to repost without the link/email until you have built up 10 posts.


How Do I "Questions/Issues

"How do I delete an item that has sold or delete a post/thread" - If you have an item listed in classifieds or a home for rent or sale and you want to delete your thread you can do this yourself by clicking on your thread, then click the edit post button, select the delete message option, then click on the delete this message button. Any other thread other than the classified, home for sale/rent, or garage sale can only be deleted by the admin. You would click on the red triangle with the exclamation mark in it located in the upper right of the thread and it can be sent to us with a message to remove.


"How do I edit a post or thread" - You can edit your own post/thread by selecting the thread/post that you want to edit and then click the edit post button. The only thing that requires the admin to edit is the subject title of a thread that you started. If you need to have the thread title edited you would click on the red triangle with the exclamation mark in it located in the upper right of the thread and it can be sent to us with a message of how you need to have edited.


"I have a problem Uploading/Adding a Picture" - Either you are not fully logged into your account or the images you are trying to upload are larger than the maximum allowable size we published. The maximum .jpg file size is 19.07 MB. You would need to use software to reduce the size and then upload. We cannot resize your images for you. Please refer to the acceptable file type and sizes posted when managing your attachments. Also refer to our How To Video Tutorials Link:

http://www.talkofthevillages.com/forums/video.php?do=viewdetails&categoryid=1&categorytitle=video-tutorial&videoid=14&videotitle=5-how-post-picture-reply-post


"How do I participate and start a post/thread or reply to a post/thread" - Please refer to our How To Video Tutorials Link:

http://www.talkofthevillages.com/forums/video.php?do=viewdetails&categoryid=1&categorytitle=video-tutorial&videoid=15&videotitle=4-how-start-new-thread-post


"I"m trying to contact a user and they are not replying" - You can contact a user via the PM option under UserCP the second button in the navigation bar. We respect the privacy of our members and will not contact them on your behalf.


Talk Of The Villages E-Book Purchase

"I would like to purchase but do not want to use PayPal" - This is the only acceptable method we have set up for the payment of the E-Book. If you want to email us your credit card #, exp date, security code, we can process manually off-line and email to you.


"I would like a hard copy of the Ebook" - This only available through the E-Book method as we do not have any hard copies.


"I paid via PayPal but still have not received" - You should receive instantly a download link that you would click on to download. Please check to make sure it did not end up in your spam or trash folders. If after checking you still have not received please email us for assistance.


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