[Darlene Lansing]

try to cancel Comcast --- to no avail !!!!!
Will not give confirmation number ,we called the end of May to cancel , said they would send an Email , this is the middle of June and we still cannot get rid of COMCAST !!!!!!!!!!
We have built our own antenna , and have chosen not to have Comcast or Direct TV .
ASKING FOR SUGGESTIONS ON HOW TO GET RID OF COMCAST !!!!!!!!

[Hunger Mountain]

Don't pay the bill, it works every time!

[hulahips]

We just dropped their TV service and next want to drop phone and internet. Since its so difficult today to get a person on the phone, perhaps a visit in person would be better? Just get in writing your cancellation date

[BobnBev]

Send them a registered letter, return receipt requested,(that way they have to sign f'or it), and let them know that you will seek legal remedies if they don't comply. Give them a final date to comply.

[blueash]

You will need to return the Comcast equipment to their office, modem, router, dvr whatever they gave you. Even if you cancel service they will bill you for any cost of materials. The humans in the office on 441 are going to give you a receipt for the materials and should also sign that you have cancelled all services. The online chat feature generally works well and does provide a record, if you save the chat, of what was discussed.

[jojo]

Originally Posted by blueash

You will need to return the Comcast equipment to their office, modem, router, dvr whatever they gave you. Even if you cancel service they will bill you for any cost of materials. The humans in the office on 441 are going to give you a receipt for the materials and should also sign that you have cancelled all services. The online chat feature generally works well and does provide a record, if you save the chat, of what was discussed.

In my experience returning Comcast equipment, the desk folks in the office do not automatically give you a receipt. You have to ask for it.

[PennBF]

I agree that a certified, return receipt required and notarized letter be sent to their Headquarters and addressed to the President. When you return the hardware they will give you a receipt at the offices on 441 but they will tell you they cannot cancel service and you must call that into the company. In the letter should be copies of the receipts for the return of the hardware and that service was cut off at the date a new service was brought in or Comcast canceled. At this point you will have to monitor any billings received and return them with the confirmed signed return receipt from their Corp Offices.
A problem we had was that I had returned their modem etc and had a receipt and bought one for the new carrier (e.g. DirectTV) and continued to use Comcast internet. As you would guess I continued to get billing for a "rental
Modem" and had to remind them that I owned ours and they should cease and desist from sending us rental bills for a modem,etc. So far they have.

[misky]

Try calling their home office in PA and ask for customer service. 215/286-1700 I'm usually sucessful calling that #.

[PJOHNS2654]

Originally Posted by Darlene Lansing

try to cancel Comcast --- to no avail !!!!!
Will not give confirmation number ,we called the end of May to cancel , said they would send an Email , this is the middle of June and we still cannot get rid of COMCAST !!!!!!!!!!
We have built our own antenna , and have chosen not to have Comcast or Direct TV .
ASKING FOR SUGGESTIONS ON HOW TO GET RID OF COMCAST !!!!!!!!

I took their equipment back the end of April. Got receipt and it was cancelled and I received the refund check a couple of weeks ago.

[peteg]

I returned my equipment to the comcast office near Spanish Springs - I got a receipt - make sure you keep it
When I checked to see why my refund had not been paid was told some equipment was still not returned.
CHECK YOUR receipt - it was not obvious to me if both items had been scanned in their office. They said they would check to see if the item had been returned and it took them several weeks to locate it and return my payments
They now have the nerve to ask me if I would like to return to comcast ......

[snowbird22154]

Originally Posted by peteg

I returned my equipment to the comcast office near Spanish Springs - I got a receipt - make sure you keep it
When I checked to see why my refund had not been paid was told some equipment was still not returned.
CHECK YOUR receipt - it was not obvious to me if both items had been scanned in their office. They said they would check to see if the item had been returned and it took them several weeks to locate it and return my payments
They now have the nerve to ask me if I would like to return to comcast ......

Why is it we are "LIMITED" to only a "select few" that offer Internet. I had called AT&T as I have had phone service with them for over 10+ years and was told they "Don't Allow Us In The Villages" Do the Village "Family" E-V-E-R get enough $$$ ???

[Johnd]

Cancel a seasonal Comcast hook up every year by returning all equipment to an office and obtaining a receipt. Never a problem.