[Chatbrat]

After I fired Century Link 10 days ago-a Century Link tech just rang my front door bell--I told him we no longer use CL, He told me there is a new CEO @ CL and he has reduced the work force by 50%-that why response time for assistance is what it is -my internet & TV went out on 6-20, was told the earliest a tech could get to me was toady--got all new service with X-finity on 6-24

Word to the wise--think twice before going with CL or renewing any service with them

Originally Posted by Chatbrat

After I fired Century Link 10 days ago-a Century Link tech just rang my front door bell--I told him we no longer use CL, He told me there is a new CEO @ CL and he has reduced the work force by 50%-that why response time for assistance is what it is -my internet & TV went out on 6-20, was told the earliest a tech could get to me was toady--got all new service with X-finity on 6-24

Word to the wise--think twice before going with CL or renewing any service with them

They must have started in the billing dept because that is where we had the most problems.

[spring_chicken]

Should have happened a long time ago. They can't compete with the big boys with their slow internet speed.

[biker1]

Slow internet speed? I believe you can get 1 gigabit per second with fiber to the house with CenturyLink.

Originally Posted by spring_chicken

Should have happened a long time ago. They can't compete with the big boys with their slow internet speed.

[ureout]

Originally Posted by spring_chicken

Should have happened a long time ago. They can't compete with the big boys with their slow internet speed.

I've had CL for about 8 mos. internet only and never had a problem and I get 80mbps for $45 on auto pay for LIFE.. I hated that with comcast I had to negotiate with them every 6 mos. so my bill did not double

[spring_chicken]

Century Link was years behind the other carriers in getting to 1 gb, they still don't even have it in a lot of major cities. Thusly they will be years behind in reaching 2 gb, 3 gb and so on.
They also charge much more for 1gb than I've been paying for 4 years for mine.

[biker1]

LOL. I personally know 5 people who dropped Comcast (Xfinity) and switched to CenturyLink within the last 4 months. It was pretty much a no-brainer for all of them. I have had CenturyLink for over 4 years; no issues, always reliable.

Originally Posted by Chatbrat

After I fired Century Link 10 days ago-a Century Link tech just rang my front door bell--I told him we no longer use CL, He told me there is a new CEO @ CL and he has reduced the work force by 50%-that why response time for assistance is what it is -my internet & TV went out on 6-20, was told the earliest a tech could get to me was toady--got all new service with X-finity on 6-24

Word to the wise--think twice before going with CL or renewing any service with them

[biker1]

That's funny. Capabilities vary depending by region. I am sure you can cherry pick some situation to confirm your theory. And you have a requirement for 2 or 3 gigabits per second? Unlike many people, I only pay for what I require.

Originally Posted by spring_chicken

Century Link was years behind the other carriers in getting to 1 gb, they still don't even have it in a lot of major cities. Thusly they will be years behind in reaching 2 gb, 3 gb and so on.
They also charge much more for 1gb than I've been paying for 4 years for mine.

[Chatbrat]

I had Cl for 6 + years till this incident-we don't want or use smart phones-so when our internet & TV went down-we had to drag out an old satellite radio & for some reason it worked and we were able to connect to our Bose radio

If haven't had any problems with CL--consider yourself lucky--we are now paying $70./ month more with X-finity-four boxes, internet and every possible TV station

For us reliability is key

[biker1]

I don't consider myself lucky. I have had broadband internet access for over 20 years and I have never seen an outage that lasted for more than one day, and that was a cable cut by a construction worker that took a day to repair. With CenturyLink, I have never seen an outage that lasted for more than a few hours in over 4 years. You were just unlucky and your experience is certainly not typical. I fail to see the purpose in bad mouthing a vendor, particularly one that has been nearly 100% reliable for the folks that I know who use them. By the way, your costs will increase dramatically in one year.

Originally Posted by Chatbrat

I had Cl for 6 + years till this incident-we don't want or use smart phones-so when our internet & TV went down-we had to drag out an old satellite radio & for some reason it worked and we were able to connect to our Bose radio

If haven't had any problems with CL--consider yourself lucky--we are now paying $70./ month more with X-finity-four boxes, internet and every possible TV station

For us reliability is key

[Kenswing]

Originally Posted by Chatbrat

I had Cl for 6 + years till this incident-we don't want or use smart phones-so when our internet & TV went down-we had to drag out an old satellite radio & for some reason it worked and we were able to connect to our Bose radio

If haven't had any problems with CL--consider yourself lucky--we are now paying $70./ month more with X-finity-four boxes, internet and every possible TV station

For us reliability is key

If reliability is key you may have just shot yourself in the foot.. Massive Comcast USA Outage today

[crash]

Comcast has the worst customer service of any large company in the country. Not just my opinion but from a nationwide survey.

[Chatbrat]

In TV we have few alternatives-Centurylink is dumping prism--their only TV will be Direct TV--if you want a Dish-go for it

[B-flat]

My take all these service providers are holding up customers without guns doesn’t matter whether it’s Comcast, Cox Communications, VZ Fios or any of the others. We’re just becoming seasonal residents but in the North East where I’m from we changed service from VZ Fios to Cox Communications and save $60 per month. When the Cox 2 year agreement ends in 2019, I’m sure they’ll raise the price and I’ll head back to Fios as a new customer and avoid a spike in pricing from Cox.

[2BNTV]

Century link just gave me their new promotion of $45 per month for life, (at 10 mb). Could get 100 mbs for $55 per month. I took the $45 deal, as I don't need excessive speed for what I do.

I've had very few problems with them and they seem to give deals every so often. I also don't want to change out my equipment but that's me.

I don't have phone service with them because their phone package stinks! IMHO