[schotzyb]

We have been here in The Villages for almost two years now and have eaten at almost all the resturaunts here including the Country Clubs but what happened last night was a first for us.Two my wife's nursing buddies were here visiting her so we took them out to Toojays(their choice) for dinner.We had maybe a 10 minute wait to get a table and our drink orders were taken immediately followed by our food order no more than 10 minutes later. Our food(all 4 orders were correct and very good) in about 20-25 minutes. After we finished our meal and the waitress was collecting our check, she apologized for the slow service. We as a group did not feel that 20 minutes was an excessive amount of wait considering how busy all the places are. Next came the manager with his apologies and a platter of free desserts consisting of carrot cake, chocolate layer cake and cheese cake. We tried to tell him that we were very happy with the service and the meal but he insisted that we take the free desserts. If we wanted we could have them boxed for takeout.In summaryI guess this is why you never hear complaints against them and why you never hear rumours of them closing. More places could take a lesson from them. By the way, this was the Toojays in Spanish Springs.

[champion6]

WOW! Thanks for sharing that story.

[duffysmom]

We had a similar story happen to us at TwoJays in LSL. The manager could not be more accomodating. You gotta love the customer care.

[KathieI]

Isn't that wonderful. That's all it takes. A little care and customer service and good food too. I've noticed they've been hiring some really good help lately and training them very well.

I think 2 Jay's is a fantastic place both in LSL and SS. Thanks for sharing, Schotz!!

[Talk Host]

Why is it that something as easy and fun as what the manager did, is so alien to so many places. It's much more fun to read a post like this than one where the service stinks and the manager doesn't care.

[graciegirl]

Originally Posted by schotzyb

We have been here in The Villages for almost two years now and have eaten at almost all the resturaunts here including the Country Clubs but what happened last night was a first for us.Two my wife's nursing buddies were here visiting her so we took them out to Toojays(their choice) for dinner.We had maybe a 10 minute wait to get a table and our drink orders were taken immediately followed by our food order no more than 10 minutes later. Our food(all 4 orders were correct and very good) in about 20-25 minutes. After we finished our meal and the waitress was collecting our check, she apologized for the slow service. We as a group did not feel that 20 minutes was an excessive amount of wait considering how busy all the places are. Next came the manager with his apologies and a platter of free desserts consisting of carrot cake, chocolate layer cake and cheese cake. We tried to tell him that we were very happy with the service and the meal but he insisted that we take the free desserts. If we wanted we could have them boxed for takeout.In summaryI guess this is why you never hear complaints against them and why you never hear rumours of them closing. More places could take a lesson from them. By the way, this was the Toojays in Spanish Springs.

It is one of my favorite restaurants. It is nice to hear such a good report because I always enjoy the food and the service there.

[Pturner]

Hi Schotzyb,

What a lovely thing you did, rewarding Toojays for going above and beyond by letting others know about your excellent experience. Maybe other managers will see that, yes, it does pay to value and care about your customers!

As a long-time fan of Toojays, I'm not surprised, but am delighted to read your post. Thanks for sharing.

[schotzyb]

bump

[chuckinca]

Our fav too!


.

[Skip]

I just talked to corporate about this and they told me there is a contest going on between all their locations to see who can serve the most desserts in a month. You know, those menu items that all the servers always ask you about, but everyone says "No thanks - I'm too full !" to. The score is 1,486 desserts served so far by Spanish Springs and 1,487 for Lake Sumter Landing.

Skip
(Just kidding!)

[golf2140]

Schotzyb,

If I were a manager for Two Jays I would comp you dinner once a week so you could pass around their good will. Enjoy the desert.

[jblum315]

Love Toojays. Gee, I hope they read this forum!

[downeaster]

Have always been a fan of Toojay's but with the proliferation of eateries we have knida' neglected them. Got plans for dinner this evening but the next meal out after tonight will be at Toojays!

[rshoffer]

I give TooJays two tongues up!

[coffeebean]

Toojays has some of the best Rugalah (sp.???) I've ever had. Yum.