[Chellybean]

Sam's Store on 441 by Homedepot

Don't be conned folks the upgrades membership is a joke, other than getting in the store at 8 am which they don't have any employees that know what they are doing and not enough employees to service the customers. Its a Chit show!
Sam's is in a self destruct mode and I cant wait to see Costco here.
The Manager on Duty Lacey is Laughing with other employees instead of doing her job and helping the service desk with employees that don't know what they are doing PERIOD!
The General Manager is not watching the store and how it is running.
From 8:30 am to 9:36 am no one would pick up the phone in Tires and Batteries and or the service desk.
Try calling 352-751-5150.
Unbelievable!!!! Good luck folks, Sam's stores in my home town finally closed down due to poor customer service!!!
CRAZY!!!! No one cares!

[gadaboutgal]

Just don't hold your breath waiting for a Costco. We've been waiting years and periodically someone comes along and says their cousin't hairdresser's daughter says she heard one was coming in soon.

[EdFNJ]

Originally Posted by Chellybean

What the heck is that suppose to mean!!!! BTW i don't take medication, Maybe you should take yours, Customer service in the villages is very poor in some big box stores, have you gone into Home depot and Lowes and try to find someone?

It's not just The Villages, it's all "big box" stores and major chains. Sam's closed down MANY stores starting 3 years ago including the one in our FORMER home town which was less than 2 years old. Ever try finding help at a Macy's store? Even Nordstroms which was once the epitome of customer service has gone down the tubes in the stores that remain even BEFORE the pandemic. SERVICE left the big chain retail business years ago with the advent of online shopping.

[dewilson58]

Originally Posted by Chellybean

WCustomer service in the villages is very poor in some big box stores, have you gone into Home depot and Lowes and try to find someone?

It's very hard to find customer service any where. I hate to be a grumpy old man, but I feel customer service is lacking in most places (everywhere) for the last 10 years.

[Stu from NYC]

The reason we took out a plus membership a few months ago was for free shipping and a few other discounts and it is working well for us.

Been a member of our hometown Sams for many years and do not expect much in the way of service in the store on any product needing an explanation.

Have found tires to be inefficiently run no matter which store we go to and if it was not for the very very cheap price on tires and service would buy tires elsewhere.

Bottom line is harder and harder to get service in any big box store.

[Stu from NYC]

Originally Posted by gadaboutgal

Just don't hold your breath waiting for a Costco. We've been waiting years and periodically someone comes along and says their cousin't hairdresser's daughter says she heard one was coming in soon.

Rumors keep flying about Costco and TJ's and who knows they might come some day

[retiredguy123]

Last week, I needed a refrigerator filter. They had them in stock at Lowes for $50. But, I ordered it on Amazon for $39 and received it the next day. I don't understand why I would ever go to Lowes for something like that, even if they had good service. I think that is why the stores are closing.

[EdFNJ]

Originally Posted by Stu from NYC

The reason we took out a plus membership a few months ago was for free shipping and a few other discounts and it is working well for us.

If it's free shipping you want Amazon Prime gives you 100x more value than Sam's since you wouldn't be going into the store in either case plus you get free movies, music and lots of other goodies. I only remain a member of Sam's for the local $1.50 dog n' soda (and even that's mostly gone now since no more sauerkraut or mustard or relish !)! Our once every 6 week or so trip to Costco & TJ's and Whole Foods covers everything that Sam's has plus more. Not going to renew my just expired Sam's membership until post-pandemic hot dog, soda & sauerkraut is back!

[graciegirl]

Originally Posted by Stu from NYC

The reason we took out a plus membership a few months ago was for free shipping and a few other discounts and it is working well for us.

Been a member of our hometown Sams for many years and do not expect much in the way of service in the store on any product needing an explanation.

Have found tires to be inefficiently run no matter which store we go to and if it was not for the very very cheap price on tires and service would buy tires elsewhere.

Bottom line is harder and harder to get service in any big box store.

Wonderfully written. I am sure we all thought that is what he meant to say.

[wisbad1]

Originally Posted by Chellybean

Sam's Store on 441 by Homedepot

Don't be conned folks the upgrades membership is a joke, other than getting in the store at 8 am which they don't have any employees that know what they are doing and not enough employees to service the customers. Its a Chit show!
Sam's is in a self destruct mode and I cant wait to see Costco here.
The Manager on Duty Lacey is Laughing with other employees instead of doing her job and helping the service desk with employees that don't know what they are doing PERIOD!
The General Manager is not watching the store and how it is running.
From 8:30 am to 9:36 am no one would pick up the phone in Tires and Batteries and or the service desk.
Try calling 352-751-5150.
Unbelievable!!!! Good luck folks, Sam's stores in my home town finally closed down due to poor customer service!!!
CRAZY!!!! No one cares!

I think Sam’s is doing great. It’s supposed to be self service, don’t like it shop someplace else .

[villagetinker]

ACE hardware still has great customer service, easy to find someone and get an answer.

[dewilson58]

Originally Posted by villagetinker

ACE hardware still has great customer service, easy to find someone and get an answer.

Agree 100%. I'm sure there is one, but I have not found an Ace with bad customer service.

[Neils]

My uncles cousins sister told him that Costco was taking over Sams location in early 21

Sorry sams

[EdFNJ]

Originally Posted by villagetinker

ACE hardware still has great customer service, easy to find someone and get an answer.

Yes, absolutely, and it's because they are a privately owned and operated franchise not what would be considered a "big box" chain. That being said, their prices are mostly very high and never could understand how they can survive selling individual nuts & bolts (which is what makes them so great). I wouldn't go there to buy an expensive power tool because price is important to me but when I need a SAE thread nut it's my go to place. They are like the old hometown hardware stores which mostly went out of existence eons ago when Home Depot showed up.

[Carla B]

It was good of Sam's to add a seafood/meat counter with service. But bad for the customer to finally get an employee's attention and be greeted with a look that says "Why do I have to stop what I'm doing and wait on these people?"