[ChicagoNative]

I really hate to post this, but my patience and good will has run out.

Wiseman builds a beautiful pool using the best equipment in the industry. Why then, such a negative post? We signed our contract on 11-3-2020 (after an initial request for a consult made in July of 2020) and as of today, April 7 of 2022 we are Still. Not. Done.

We know that we’re fortunate to even be able to build a pool with what the world has gone through since 2020. We understand the devastating impact of Covid, labor and material shortages, and even weather, but this has gone into the inexcusable territory.

(BTW, 5 other pools in our community that were started either at the same time as ours or later have been done for awhile. What they all have in common is that they didn’t use wiseman. You can’t tell me that the other companies weren’t up against the same obstacles).

We finally got the pool filled last week, and are waiting on the finishing tweaks. One of those tweaks is figuring out why our hot tub keeps leaking water. We were told more than once that this was a simple fix of adjusting check valves, but they have not been able to correct it. Last Friday our Project Manager told us that all had been fixed. Sure enough the water leaked out, and when the timers kicked in on Saturday morning, the jets were spraying water all over the place. No one there works on weekends, but we still put in a frantic call to our salesman who tried to walk me through making adjustments at the panel box. We have not yet had “pool school”; no one showed us how to operate the system, so we were advised to look up YouTube videos. WTF? We did, and of course, YouTube vids and reality aren’t always in sync.

So, here we sit at the start of our 18th month since contract signing, waiting and hoping that someone shows up to correct the errors and finish the last couple details before we can swim.

I want wiseman out of my life. I can’t believe they don’t want us out of theirs. If they’d send out their guys and have them work for more than an hour here, everything could be finished in one day. They also need customer service training from top to bottom. Our next step will be contacting one of the Network news stations’ consumer advocates.

We’ve already steered one neighbor away from wiseman. You may decide to use them anyway since they do build a nice product, but if you use them you should know what you’re in for….a nearly two year project.

[dewilson58]

Sounds like the Wiseman pool that backs up to Pinellas.

There's a lot of that going on with contractors, not just pools.

Happy Swimming.

[Stu from NYC]

Have you paid in full?

Any remedies for you in contract you signed?

Could try contacting the BBB.

[PoolBrews]

Sorry to say, but Wiseman tops the list of pool builders to avoid at all costs. Every pool builder has a beautiful pool they can show off, but the real question is how many have they messed up? While looking beautiful, how does it operate, how do they respond when there is an issue, etc?

If you haven't made final payment, make a punch list of all the issues. Document every conversation you have with them. Get any agreements to fixes in writing or email. Hopefully, you can get them to fix everything.

For anyone else getting a pool, do a LOT of research on pool builders. There are a handful in the area that are great, will do a good job, and will backup their work. There are several that you should stay away from at all costs.

[ChicagoNative]

Originally Posted by Stu from NYC

Have you paid in full?

Any remedies for you in contract you signed?

Could try contacting the BBB.

We have one final draw due which will not be paid until we are completed. Unfortunately, the contract is much more a protection for Wiseman than it is for the customer.

[Stu from NYC]

Originally Posted by ChicagoNative

We have one final draw due which will not be paid until we are completed. Unfortunately, the contract is much more a protection for Wiseman than it is for the customer.

You might want to consult an attorney for your rights in this matter.

Hope the final draw is a significant amount.

You could also go to their office and demand to speak to their owner.

[dewilson58]

Originally Posted by ChicagoNative

Unfortunately, the contract is much more a protection for Wiseman than it is for the customer.

normal

[Bilyclub]

Originally Posted by dewilson58

Sounds like the Wiseman pool that backs up to Pinellas.

There's a lot of that going on with contractors, not just pools.

Happy Swimming.

Close to Hendry? That one took forever.

[charlieo1126@gmail.com]

Originally Posted by ChicagoNative

I really hate to post this, but my patience and good will has run out.

Wiseman builds a beautiful pool using the best equipment in the industry. Why then, such a negative post? We signed our contract on 11-3-2020 (after an initial request for a consult made in July of 2020) and as of today, April 7 of 2022 we are Still. Not. Done.

We know that we’re fortunate to even be able to build a pool with what the world has gone through since 2020. We understand the devastating impact of Covid, labor and material shortages, and even weather, but this has gone into the inexcusable territory.

(BTW, 5 other pools in our community that were started either at the same time as ours or later have been done for awhile. What they all have in common is that they didn’t use wiseman. You can’t tell me that the other companies weren’t up against the same obstacles).

We finally got the pool filled last week, and are waiting on the finishing tweaks. One of those tweaks is figuring out why our hot tub keeps leaking water. We were told more than once that this was a simple fix of adjusting check valves, but they have not been able to correct it. Last Friday our Project Manager told us that all had been fixed. Sure enough the water leaked out, and when the timers kicked in on Saturday morning, the jets were spraying water all over the place. No one there works on weekends, but we still put in a frantic call to our salesman who tried to walk me through making adjustments at the panel box. We have not yet had “pool school”; no one showed us how to operate the system, so we were advised to look up YouTube videos. WTF? We did, and of course, YouTube vids and reality aren’t always in sync.

So, here we sit at the start of our 18th month since contract signing, waiting and hoping that someone shows up to correct the errors and finish the last couple details before we can swim.

I want wiseman out of my life. I can’t believe they don’t want us out of theirs. If they’d send out their guys and have them work for more than an hour here, everything could be finished in one day. They also need customer service training from top to bottom. Our next step will be contacting one of the Network news stations’ consumer advocates.

We’ve already steered one neighbor away from wiseman. You may decide to use them anyway since they do build a nice product, but if you use them you should know what you’re in for….a nearly two year project.

sorry for all your problems , but I don’t think this post is going to help things get better for you, I would have waited to everything was done again sorry for the mess

[davem4616]

Originally Posted by ChicagoNative

We have one final draw due which will not be paid until we are completed. Unfortunately, the contract is much more a protection for Wiseman than it is for the customer.

That shouldn't have been a surprise

Having dealt with a few contractors in FL I will say that some are great and some you wish you'd never met

I always try to go with someone that a neighbor has used and had a good experience with

I hope you make out okay

[Stu from NYC]

Originally Posted by charlieo1126@gmail.com

sorry for all your problems , but I don’t think this post is going to help things get better for you, I would have waited to everything was done again sorry for the mess

If the contractor finds out that this unhappy customer is telling others about her experiences he might want to finish the job and end the damage

Nothing to lose

[charlieo1126@gmail.com]

Originally Posted by Stu from NYC

If the contractor finds out that this unhappy customer is telling others about her experiences he might want to finish the job and end the damage

Nothing to lose

they already put it out there ,, they do have something to lose and also in going forward with any other issues , just me , but I keep any problems I’ve ever had and luckily they have been minimal between myself and the problems , my business is my business only

[dewilson58]

Originally Posted by Bilyclub

Close to Hendry? That one took forever.

Yep

[LAFwUs]

I agree with previous post..it may well be time for a lawyer.
He/She can look into 'failure to perform', or similar action, particularly if within your written contract, there is a time-frame for completion.

BBB is not an enforcement agency of any kind.
All they can do is file a report (they act as a forwarding party for yoru complaint, to the biz and give them a timeline to respond) &/or you can use their format to log a complaint, both of which become public record.
If the Co. isn't a BBB member in good standing where their rating is important, this is of little consequence to them.
Another potential remedy is contacting FL state attorney generals office.
Best of luck to you.

[thevillages2013]

Originally Posted by charlieo1126@gmail.com

they already put it out there ,, they do have something to lose and also in going forward with any other issues , just me , but I keep any problems I’ve ever had and luckily they have been minimal between myself and the problems , my business is my business only

BUT, it could help someone who is considering using Wiseman opt for a different company. If I were a wise man I wouldn’t choose Wiseman