[westcoastsunshine]

What is happening to Cody's these days?
It used to be our favorite restaurant but
sometimes the staff is not very friendly.
I am generalizing here but the last 3
times we have visited the restaurant,
it feels like we are being rushed out.
The staff that greets you when you walk
in or that answer the phone can be quite
surly. The food....just okay.

We have not been back for at least 3 months
as we finally got sick and tired of the "attitude".
TGIF has been getting our business because the
staff are so darn personable.

[Bonny]

Originally Posted by westcoastsunshine

What is happening to Cody's these days?
It used to be our favorite restaurant but
sometimes the staff is not very friendly.
I am generalizing here but the last 3
times we have visited the restaurant,
it feels like we are being rushed out.
The staff that greets you when you walk
in or that answer the phone can be quite
surly. The food....just okay.

We have not been back for at least 3 months
as we finally got sick and tired of the "attitude".
TGIF has been getting our business because the
staff are so darn personable.

Hopefully you will make it a point to talk to one of the managers and give them a chance to look into it.

[westcoast]

First of all resturants will vary from time to time on service and food. Over
all Cody's is quite good. We have had a couple of meals that were not
up to par there and in other eateries too. We have not had a bad experience
there. If you havn't been there in three months what do you mean by "these
days"?

[JAV0108]

I have found that once the "busy" season is over and things quiet down that customer service goes down for a bit. My reasoning is this. Wait staff is SO busy during the busy season that they don't have time to think and most people wait so long for seating that they just want to eat and maybe have a drink or two without a lot of fuss. THEN, wait staff realizes that they have to be a bit more attentive and have a smile on their face as they are working for less tips during this time because there are less customers. It just takes them a while to adjust their attitudes once things start slowing down. This is by no means a put down to the hard working wait staff, I know that most work very hard and try to keep a smile on their faces.

[westcoastsunshine]

Originally Posted by westcoast

First of all resturants will vary from time to time on service and food. Over
all Cody's is quite good. We have had a couple of meals that were not
up to par there and in other eateries too. We have not had a bad experience
there. If you havn't been there in three months what do you mean by "these
days"?

These days means today!!!!!!!!!!!!!!!!!!!!!
Thought we would try again but girl on the phone was so
snotty that we decided against it.....again!
Does that answer your question????

[Ragman]

Originally Posted by westcoastsunshine

These days means today!!!!!!!!!!!!!!!!!!!!!
Thought we would try again but girl on the phone was so
snotty that we decided against it.....again!
Does that answer your question????

Seemed like a reasonable question to elicit such a strong response.

[Jconn62836]

I thought so too. Look who is "snotty" now.

[DougB]

Originally Posted by westcoastsunshine

These days means today!!!!!!!!!!!!!!!!!!!!!
Thought we would try again but girl on the phone was so
snotty that we decided against it.....again!
Does that answer your question????

Wow, talk about attitude.

[gatherer47]

As per Bonny's suggestion to talk to the manager,the management team at Cody's I feel has always been quick to respond and correct any problem that can be corrected.I'm not that crazy about the food but I've found the manager very receptive to his customers.

[Bonny]

Originally Posted by westcoastsunshine

These days means today!!!!!!!!!!!!!!!!!!!!!
Thought we would try again but girl on the phone was so
snotty that we decided against it.....again!
Does that answer your question????

Just curious. Not an attack, just wondering.
You said you haven't been there in 3 months. Then you said someone was snotty on the phone. What were you calling about ?

[Patty55]

Originally Posted by westcoastsunshine

These days means today!!!!!!!!!!!!!!!!!!!!!
Thought we would try again but girl on the phone was so
snotty that we decided against it.....again!
Does that answer your question????

(This may be a bit OT) Excessive punctuation really makes me MENTAL.

[TednRobin]

I really understand the thought " to speak with the manager if there is a problem" but come on, these are service industries we are talking about. These managers should be fully aware how their employees are treating customers and especially should know what their food is like that they are serving. They are there day in and day out, no excuse as far as I am concerned. I shouldn't have to find the manager for problems. IMHO.

[Bogie Shooter]

Originally Posted by TednRobin

I really understand the thought " to speak with the manager if there is a problem" but come on, these are service industries we are talking about. These managers should be fully aware how their employees are treating customers and especially should know what their food is like that they are serving. They are there day in and day out, no excuse as far as I am concerned. I shouldn't have to find the manager for problems. IMHO.

I think you IMHO is wrong. Management needs to know when you are not satisfied...............how else can thay fix a problem?

[TednRobin]

Originally Posted by Bogie Shooter

I think you IMHO is wrong. Management needs to know when you are not satisfied...............how else can thay fix a problem?

I guess I posted this while in a bad mood, sorry. But, all you need to do is search Cody Problems and you get pages of neg stuff on Cody's as well as other eating places. I just feel these managers must not be competent in running a good establishment. If they did there wouldn't be so many negative comments. While I know to each to his own and you can't please everybody all the time, but shear numbers of complaints have to say something. While I didn't got thru every post, I feel sure a fair number of people complained to the manager. I think managers are getting off too easy.

[skip0358]

There are in excess of 100K residents plus other outsiders who come, eat and play in TV. There are small percentage of those residents or visitor's who come on and complain or criticize our eateries. Every bodies tastes are different most come from different areas of the country and lived in those ares for 50 plus years so they're accustomed to a certain type and tast of food. Now they come to TV and people don't want to pay a lot, want the food to taste and be prepared like it was from where they came. Guess what it's not going to happen, get used to TV food and service. After speaking with several bartentenders and wait staff here' s a hint for those that don't know it. They don't get paid a lot in wages, many guests don't tip above 5% and want outstanding service and one other thing as was said at Red Sauce by a customer at the Bar. Your amenity fee does NOT cover tips at the bars and restaurant. Before you jump on me yes the person was told. I posted that part in case there are others that believe that. I have witnessed person at the bar sit there for hours and then leave the loose change. So it works both ways. That explains to some extent why you see bigger turn overs at some establishments. JMO I know I'm going to get beat up on this but as I said I've seen and heard it.