[Taltarzac725]

I was able to watch the Sunday premieres like Tracker but was having a few problems when the tv would lose power and I would have to restart it. Today I have not been able to watch anything on a television because as soon as I turn it on it powers down. The 2nd television also does this. I have tried almost every trick in the book but so far nothing works.

Tracker and U.S. Marshalls were quite good last night.

[Bill14564]

Originally Posted by Taltarzac725

I was able to watch the Sunday premieres like Tracker but was having a few problems when the tv would lose power and I would have to restart it. Today I have not been able to watch anything on a television because as soon as I turn it on it powers down. The 2nd television also does this. I have tried almost every trick in the book but so far nothing works.

Tracker and U.S. Marshalls were quite good last night.

Are both the same brand and model? Long shot but maybe a software update gone wrong?

Purchased at same time so developed problems at same age?

Effects of recent power surge?

Connected to streaming device via HDMI and receiving a signal to power off?

Undetected power anomaly currently affecting your home?

Most streaming services have apps for phones, tablets, and computers. Not as nice as a 65”+ TV but better than nothing.

[Taltarzac725]

Originally Posted by Bill14564

Are both the same brand and model? Long shot but maybe a software update gone wrong?

Purchased at same time so developed problems at same age?

Effects of recent power surge?

Connected to streaming device via HDMI and receiving a signal to power off?

Undetected power anomaly currently affecting your home?

Most streaming services have apps for phones, tablets, and computers. Not as nice as a 65”+ TV but better than nothing.

They are both on Roku but were purchased at different times and are different companies' products. No power issues otherwise in the home.

Roku is trying to get the television that is doing a little better than the other one to follow the steps to get back online but is met with interference from whatever keeps turning the power off.

[Bill14564]

Originally Posted by Taltarzac725

They are both on Roku but were purchased at different times and are different companies' products. No power issues otherwise in the home.

Different rooms so not a remote with a stuck button constantly sending an “off” code? (yeah, not likely but the problem isn’t likely either)

[retiredguy123]

Both the TV remote and the Roku remote can turn off the TV. To eliminate the Roku remote as the cause, I would remove the batteries from the Roku remote for a few hours to see if the TV stays on. Then, I would remove the batteries from the TV remote and turn on the TV manually to see if it stays on. I would also check the TV settings to see if the TV is programmed to automatically turn off. This is sometimes called a sleep mode.

Also, you should make sure that the 2 Roku remotes are not paired to the same TV, and that you are not using the wrong Roku remote in the wrong room. Each Roku remote should be paired to only one TV, and that remote should only be used with the correctly paired TV.

[Taltarzac725]

Originally Posted by retiredguy123

Both the TV remote and the Roku remote can turn off the TV. To eliminate the Roku remote as the cause, I would remove the batteries from the Roku remote for a few hours to see if the TV stays on. Then, I would remove the batteries from the TV remote and turn on the TV manually to see if it stays on. I would also check the TV settings to see if the TV is programmed to automatically turn off. This is sometimes called a sleep mode.

Thanks. I only use the Roku remote. It gets both and I recently changed the batteries.

[retiredguy123]

Another thing I can suggest is to plug the TV directly into the wall, and to put a piece of tape over the infrared receiver to see if the infrared signal is causing the TV to shut off. Note that the Roku remote uses your wifi signal for most controls, but, I think it uses the infrared receiver to turn the TV on and off.

Also, disable any power saving features on the Roku and TV settings.

[retiredguy123]

Just to clarify, if you have a Roku device, the Roku remote operates in 2 ways. One, it uses your wifi LAN to operate most functions. For those functions, you do not need to point the remote at the TV, and you don't even need to be in the same room. The Roku remote also has the ability to pair with your TV to operate the TV on/off, volume, and mute functions. For these functions, the remote uses the infrared sensor (or radio transmission) on the TV, and it does help to point the remote at the TV. I know that a lot of people do not understand this because they are always pointing the remote at the TV.

[Bill14564]

I was envisioning a television with a Roku device attached. If this is a television with Roku built in then it seems this problem is not uncommon and Roku Support has some ideas to try. Unfortunately, you've probably already tried these with no luck.

[retiredguy123]

Originally Posted by Bill14564

I was envisioning a television with a Roku device attached. If this is a television with Roku built in then it seems this problem is not uncommon and Roku Support has some ideas to try. Unfortunately, you've probably already tried these with no luck.

Me too, and I agree. If there is an available HDMI input, you may try to plug in a new Roku stick or device, which may allow you to bypass the built-in Roku features. I would also suggest that you not buy another Roku TV.

[JRcorvette]

Originally Posted by Taltarzac725

They are both on Roku but were purchased at different times and are different companies' products. No power issues otherwise in the home.

Roku is trying to get the television that is doing a little better than the other one to follow the steps to get back online but is met with interference from whatever keeps turning the power off.

We had problems with one of our rather new LG TV’s and it turned out to be the Roku device. Once I plugged a different one in no more issues.