[Stu from NYC]

We have had Xfinity since we have lived here with pretty good success.

For past few days FOX and CBS football games are only coming thru in Spanish. I see nothing on the remote to correct this.

Have been trying to get a phone number for Xfinity to find out how this has happened and how to fix this and thru their website unable to get such a number.

Their virtual assistant is totally useless.

Anyone have a number or any idea how to fix this?

Stu

[villagetinker]

I am GUESSING that you pressed the A, B, C, or D buttons by accident and changed to the SAP audio, try going to one of these channels and pressing the previous buttons, as I recall one of these changes the SAP audio.

[retiredguy123]

On your Xfinity remote, click on the down arrow in the center, select SAP, and change it to English.

[Stu from NYC]

Thanks guys. That did not work though.

Someone else suggested using remote and go to settings. Thast gave me a prompt for resetting to English and that did not work. Tried resetting my TV via xfinity and unfortunately that did not work.

Did find out we do not have the latest box or remote for our system. Will call tomorrow and see if we can get it and if that will work.

Stu

[Stu from NYC]

BTW Xfinity phone number is 888 936 4968.

Incredible had to google xfinity to get it not at all shown on their website.

[coralway]

Can’t you chat with a representative in real time? They have a Business/Products chat link available on Measenger

[retiredguy123]

On the remote, press to Xfinity button, then the settings button, then the device settings, then audio, and then audio language (SAP) reset.

[Stu from NYC]

Originally Posted by retiredguy123

On the remote, press to Xfinity button, then the settings button, then the device settings, then audio, and then audio language (SAP) reset.

I did that and it says everything is in English and at that point gave up for now.

No idea how long this is going on have not been watching any networks as the few shows we watch are in repeat so we just stream.

Very strange, hopefully this can be simply fixed with xfinity newest box and remote.

[Stu from NYC]

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.

[retiredguy123]

Originally Posted by Stu from NYC

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.

I'm watching the Cowboys game and it is in English.

[retiredguy123]

Originally Posted by Stu from NYC

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.

Have you tried changing the language on the remote that came with your television?

[ColtsFan]

You can go to the Comcast store on 441 across from Home Depot in the small strip mall where Starbucks is. That way you can talk to a human and they can help you and if needed, a new box or remote. They are very helpful.

[retiredguy123]

I noticed that there is a "language" setting on the main settings menu after pressing the Xfinity button and then the "gear" using the remote.

[GCMartin]

I heard that everyone lost the license to show the NFL games except YouTube TV.

Originally Posted by Stu from NYC

As it turns out, the problem revolves around football.

Once the afternoon games were over, shows were in English. Than NBC had sunday night football and NBC went from English to Spanish.

Still scratching my head but hopefully this is a simple fix.

[Vivian Haberfeld]

800-266-2278... You need to play the comcast game which is to deal with the assistant 1st. They will give you a live person if the assistant doesn't solve your problem, which it won't.