[maistocars]

Can you go and have them accommodate your current handicap? (Also, I'm on my pet peeve again - folks (King, MarcSt, Jim, etc), please don't check off to include the OP's message in your reply - only include if you're responding to a quote other than the OP. Yikes.....)

[RUCdaze]

Rule #1: Always buy travel insurance.
Rule #2: Always buy travel insurance.
Rule #3: Always buy travel insurance.

[oldtimes]

Originally Posted by janetD

This was also posted on Nextdoor. I dont know what the poster is looking for but not getting much sympathy. Every reply stressed the importance of travel insurance and reading the cruise line's policies prior to full payment. This is not an NCL issue if they are trying to put out negativity on NCL. All cruise lines, airlines, hotels have cancellation policies. Not impressed with her "gold status". We got gold status after our 1st cruise. Has nothing to do with cancellations or special consideration in this circumstance. If she indeed has cruised quite frequently, then she should be aware of policies and would realize the importance of insurance. Sorry no sympathy from me for the money issue but do feel sorry about your injury. Hope you have a successful recovery.

I agree, if it is sympathy she is looking for she has gotten none. Read the contract before you sign and don’t expect you will be the exception.

[Sandancer]

Originally Posted by cdj1040

it is standard policy for cruises and tour companies to have very strict cancellation and refund policies. You can purchase an independent policy through insuremytrip.com, travel insured and many more companies as opposed to buying from the cruise or tour company. This is too late for you so i suggest you line up a wheel chair or scooter and go on the cruise. We are world travelers and we see many mobility impaired travelers on cruises. Quote=barkriver;2463071]i had purchased a 7-day new england cruise through norwegian cruise line, sailing on october 3, 2025. My husband and i were to join my sister, brother, and his wife.

I did not (and never have) purchase ncl's proprietary travel insurance. The concept of paying protection money to a company for a service they own has always left a bad taste in my mouth.

On august 29, i slipped in the rain and fell in a parking lot. I broke my hip and fractured my pelvis. (thank you to all the compassionate strangers who assisted me that afternoon and saw me safely into an ambulance.) ❤️

i had surgery on august 31 to repair the break and luckily, was discharged back home on september 1. I now have in-home physical therapy twice a week and am doing better than expected. Really!

My complaint is with ncl. I contacted them as soon as i returned home to let them know i needed to cancel our reservation. I immediately learned ncl would not be refunding the $8800 deposit we paid for the cruise.

An ncl representative named guillermo in an ncl chat room wrote to me that i could expect a $1500 refund. When i asked for a supervisor, guillermo explained that their supervisors did not work in the chat rooms and so none were available...ever. He suggested i call another customer support number.

The woman on the other end of the customer support number was cheerfully adamant that there would be no refund beyond the $1500, and repeated twice, "that is why you should buy the insurance." she was so chipper delivering this admonishment, she sounded like effie, in the hunger games, "may the odds be always in your favor."

i'm going to make a long story short(er). Ncl fully intends to keep my paid deposit of $8,800 despite my having provided complete medical documentation. You would think there would be some spirit of goodwill - ncl is aware that my husband is a veteran with alzheimer's because i completed ncl's disability form. My husband and i are ncl gold latitude members, (which is ncl code for "these folks spent a lot of vacation money with us.")

my beef is that it is unethical to coerce passengers to either buy ncl travel insurance, or face financial hardship upon cancellation for legitimate, unavoidable, (particularly medical) circumstances. Talk about a conflict of interest.

Now, i have no illusions regarding the readership of totv. I know that many of you believe that my husband and i got what we deserved - after all, isn't that what insurance is for? Shame on us. Definitely our bad. And i would agree with you if our cancellation had been for a frivolous or inconsequential reason. But it wasn't. We fully intended to sail. Time is short and this was a wonderfully anticipated adventure with family.

Just consider this a cautionary tale.

[/quote]

[DonH57]

We always buy NCL's travel insurance. I don't know at what level or tier. We had to cancel a trip two years ago because of her having medical issues come up before the cruise. You just never know when something may come up medical, family, or even weather related on either party.

[Sandancer]

It doesn't matter what your reason for cancelling was!! the cruise line doesn't care! If you were trying to save money by not buying insurance, you found out the hard way how wrong you were....You can buy travel insurance from many different companies! You were lucky to get $1500 & a good lesson for your future cruises!

[Bwanajim]

Originally Posted by Barkriver

I had purchased a 7-day New England cruise through Norwegian Cruise Line, sailing on October 3, 2025. My husband and I were to join my sister, brother, and his wife.

I did not (and never have) purchase NCL's proprietary travel insurance. The concept of paying protection money to a company for a service they own has always left a bad taste in my mouth.

On August 29, I slipped in the rain and fell in a parking lot. I broke my hip and fractured my pelvis. (Thank you to all the compassionate strangers who assisted me that afternoon and saw me safely into an ambulance.) ❤️

I had surgery on August 31 to repair the break and luckily, was discharged back home on September 1. I now have in-home physical therapy twice a week and am doing better than expected. Really!

My complaint is with NCL. I contacted them as soon as I returned home to let them know I needed to cancel our reservation. I immediately learned NCL would not be refunding the $8800 deposit we paid for the cruise.

An NCL representative named Guillermo in an NCL chat room wrote to me that I could expect a $1500 refund. When I asked for a supervisor, Guillermo explained that their supervisors did not work in the chat rooms and so none were available...ever. He suggested I call another customer support number.

The woman on the other end of the customer support number was cheerfully adamant that there would be no refund beyond the $1500, and repeated twice, "that is why you should buy the insurance." She was so chipper delivering this admonishment, she sounded like Effie, in The Hunger Games, "May the odds be always in your favor."

I'm going to make a long story short(er). NCL fully intends to keep my paid deposit of $8,800 despite my having provided complete medical documentation. You would think there would be some spirit of goodwill - NCL is aware that my husband is a veteran with Alzheimer's because I completed NCL'S disability form. My husband and I are NCL Gold Latitude members, (which is NCL code for "these folks spent A LOT of vacation money with us.")

My beef is that it is unethical to coerce passengers to either buy NCL travel insurance, or face financial hardship upon cancellation for legitimate, unavoidable, (particularly medical) circumstances. Talk about a conflict of interest.

Now, I have no illusions regarding the readership of TOTV. I know that many of you believe that my husband and I got what we deserved - after all, isn't that what insurance is for? Shame on us. Definitely our bad. And I would agree with you if our cancellation had been for a frivolous or inconsequential reason. But it wasn't. We fully intended to sail. Time is short and this was a wonderfully anticipated adventure with family.

Just consider this a cautionary tale.

Sorry, not their fault. You tied up possible bookings for them. I ALWAYS buy trip insurance, it's worth it. I needed once in Alaska when my hunt was canceled midway because of weather.
In Africa I hurt my shoulder. Had to fly home early & I got half of a very expensive hunt refunded.
I always use AIG or another company. Do you have insurance on your home & car?

[msmr23@gmail.com]

Our credit card company reward program includes cancellation. Yes the card is expensive but the benefits work for us

[oldtimes]

Originally Posted by msmr23@gmail.com

Our credit card company reward program includes cancellation. Yes the card is expensive but the benefits work for us

Yes the benefits are worth the cost. I book all of our travel with it.

[Jalane]

Instead of asking to cancel your cruise, ask if you could reschedule to a later time to give you time to heal from your injuries.

[Runway48]

In addition to the travel insurance for cruises, once we turned 70, we also buy refundable airfare and have used it a few times. Lately, everyday can be a new adventure and it's best to keep travel as flexible as possible.

[Aces4]

Seeing the OP has gotten beaten over the head with the "you should have bought the insurance" as she suspected she probably would be from the crowd, I think she should make NCL's day and take the cruise with her husband. They have to accommodate handicapped cruisers and you may need to take a lower activity selection but it could be very helpful in restoring your health. Wishing you good luck and recovery. (And rethink cruising again..)

[Marmaduke]

O.P.-I read your dissertation. You pass storytelling 101 and the skewed- principal,stubborn test. A+


Thinking objectively, age, accidents, hurricanes and sickness are all reasons I have earned your rath as a TOTV readership. Thank you, sometimes, I just love living up to insults on this forum.
Watch the show, :
Are you smarter than a 5th Grader, and Be careful!!!

[Rainger99]

My wife and I bought a yearly trip insurance policy for $485. The trip coverage is quite limited but it provides about $250,000 in medical insurance or medical evacuation - that is for each trip - not a total amount for the year.

[McClendons]

Glad your hip is doing well, but can't believe this is a serious post. Cruise lines are very specific on refunds. If you wreck your car, will the manufacturer refund your purchase price. Get an annual policy, worth the price.