[Rando]

We purchased a two-year-old home in Citrus Grove in September and the A/C was working fine. When we returned two days ago I can't get the a/c or heat to work. The ecobee thermostat shows the system should be kicking on but no action. I've checked and reset all the circuit breakers, etc.

Is there any kind of warranty for the furnace or a/c that's transferable to new owners? Who should I call to have this looked at?

Thanks!

[retiredguy123]

If it is a Carrier system it should have a 5-year labor and 10-year parts warranty. Most likely, the company who installed the system and will service the warranty is Munn's. If not Munn's, any Carrier authorized dealer should be able to repair the unit under the warranty. The name of the installer should be written on a sticker on the air handing unit. You can write down the serial number on the air handling unit in the garage and look up the warranty status on the Carrier website.

One thing you can check is to see if the condensate drain line is clogged. Pour hot water down the drain and see if it comes out of the pipe behind the garage.

[mtdjed]

re the condensate drain- There is a sensor that is plugged into the air handler. When the drain backs up, the condensate works it way back into the air handler and will shut the unit down. If that were the problem , I would pull the sensor and if backup condensate is the issue, it would drain and the unit would work. But the drain would still be backed up,and need to be cleared.

[Altavia]

Originally Posted by mtdjed

re the condensate drain- There is a sensor that is plugged into the air handler. When the drain backs up, the condensate works it way back into the air handler and will shut the unit down. If that were the problem , I would pull the sensor and if backup condensate is the issue, it would drain and the unit would work. But the drain would still be backed up,and need to be cleared.

The thermostat should be blank if the condensate switch is activated.

Motor start capacitor's have been a common failure item on recent Carrier systems.

[Pinball wizard]

Look on your air handler, typically in the garage or in a closet in your home. The installer puts their sticker on it for easy reference.

The major possibilities are:
Munns
Sunkool
Sunshine
Strata

[Rando]

Originally Posted by Altavia

The thermostat should be blank if the condensate switch is activated.

Motor start capacitor's have been a common failure item on recent Carrier systems.

Indeed, Munn's came out and replaced something in the motor. All under warranty including the service call.

Thanks for everyone's help!

[Rwirish]

Why not call a AC company, Munns etc?

[coleprice]

Originally Posted by retiredguy123

If it is a Carrier system it should have a 5-year labor and 10-year parts warranty. Most likely, the company who installed the system and will service the warranty is Munn's. If not Munn's, any Carrier authorized dealer should be able to repair the unit under the warranty. The name of the installer should be written on a sticker on the air handing unit. You can write down the serial number on the air handling unit in the garage and look up the warranty status on the Carrier website.

One thing you can check is to see if the condensate drain line is clogged. Pour hot water down the drain and see if it comes out of the pipe behind the garage.

If you pour hot water down the drain line and it doesn't come out, you can clear it by sucking the drain line out with a Wet & Dry Vacuum from the outside (side of garage)

[nancyre]

Originally Posted by Rando

We purchased a two-year-old home in Citrus Grove in September and the A/C was working fine. When we returned two days ago I can't get the a/c or heat to work. The ecobee thermostat shows the system should be kicking on but no action. I've checked and reset all the circuit breakers, etc.

Is there any kind of warranty for the furnace or a/c that's transferable to new owners? Who should I call to have this looked at?

Thanks!

Call the company whose sticker is on the unit. Ask about transferring the warranty it cost us $25 when we did it - ours was also 2 years old at the time.

[OhioBuckeye]

I think the only warranty they’re is, but can’t say for sure because we don’t live in TV anymore, I think the only warranty you have is your pocket. Can’t speak for the heat ( your furnace) but the air conditioner check & see if you hear a humming.noise when the air conditioner is on, if you do hear a humming noise it’s the capacitor in the conditioner! But as far as warranty I think you’ll be stuck paying for it, sorry!

[Maker]

Read post #6

Unit is fixed.

[Albany]

Originally Posted by Rando

We purchased a two-year-old home in Citrus Grove in September and the A/C was working fine. When we returned two days ago I can't get the a/c or heat to work. The ecobee thermostat shows the system should be kicking on but no action. I've checked and reset all the circuit breakers, etc.

Is there any kind of warranty for the furnace or a/c that's transferable to new owners? Who should I call to have this looked at?

Thanks!

If there is a humidistat be aware that it controls everything and overrides the thermostat. Set it to “on”.

[MrLonzo]

Originally Posted by Rando

Indeed, Munn's came out and replaced something in the motor. All under warranty including the service call.

Thanks for everyone's help!

Did they charge you for the warranty transfer? My Carrier was 3+ years old when I bought my house (resale), and had to have the A/C serviced by SunKool. They said the parts were covered but not the labor since I didn't pay the $99 fee to transfer the warranty from the original owner.

[retiredguy123]

Originally Posted by MrLonzo

Did they charge you for the warranty transfer? My Carrier was 3+ years old when I bought my house (resale), and had to have the A/C serviced by SunKool. They said the parts were covered but not the labor since I didn't pay the $99 fee to transfer the warranty from the original owner.

What company installed the unit? The Villages warranty department can tell you who installed the system. I would ask the installer or the original owner for a copy of the warranty. I certainly wouldn't accept a verbal statement from an HVAC company. The written warranty will state whether the warranty is transferable.

[Bogie Shooter]

Originally Posted by OhioBuckeye

I think the only warranty they’re is, but can’t say for sure because we don’t live in TV anymore, I think the only warranty you have is your pocket. Can’t speak for the heat ( your furnace) but the air conditioner check & see if you hear a humming.noise when the air conditioner is on, if you do hear a humming noise it’s the capacitor in the conditioner! But as far as warranty I think you’ll be stuck paying for it, sorry!

See post #6……🤦