[Papa Muzzy]

Car dropped off lift at dealers. In a nutshell we brought it in for recall repairs and regular maintenance because we are driving north to Boston for medical treatment.I wanted to make sure everything was in good working order. Evidently they had the car running while it was up on the lyft and it backed up and fell on its back in its side. Needless to say badly damaged. The bluebook value was over 22,000 it was a 2015 Honda with 36,000 miles on it. They keep saying it was an accident. I coall it negligence. Our insurance company wants nothing to do with it and the dealer wants to give us $19,000 towards a new car which means we are unexpectedly out over 20,000 to replace it. We’ve contacted corporate but car dealerships are owned independently they will help negotiate but there’s really nothing they can do. I really doubt any lawyers would be interested it’s not worth enough money

[Chatbrat]

How about naming the dealer--so people would know who not to take their car to. Also--they should be able to locate the same car as a replacement

[HandyGrandpap]

Sorry to hear about the situation. Please keep us posted on the final outcome as this could happen to any of us. Thanks for sharing.

[CFrance]

Name your car insurance company too.

[Villageswimmer]

So sorry this happened to you. I think the remedy falls far short. Who was the dealer?

Does no one accept responsibility anymore. Maybe one of the investigative news reporters will want to help.

[Goldwingnut]

Accident? More like gross negligence on their service departments part.

Get a lawyer, settle for nothing less than a new car and a written apology, go for punitive damages for you troubles and inconvenience. Don't be gentile or understanding with them, they'll do anything to get out of paying you.

A new car means they get away with it, get reimbursed by their insurance company, and then make a profit off of their stupidity when they sell you the car.

Be a royal pain in the A.. to them and be very vocal, especially on-line, nothing hurts a business more than bad press.

[Papa Muzzy]

So I really thought I mentioned it was a Honda. Offered to get us the same car with the same amount of miles but the point is I didn’t take care of that car. I take care of my cars very well and I know what I’m getting into when I get into it. Litigation would take such a long time and we don’t have it since my husband has to be in Boston for big medical problems by the end of August. I know that’s unrelated and then we were driving out with our two dogs, wheelchair, Walker, etc. and hoping to get a vacation on the way up. Send it to you in a little things have to be let go but the medical stuff is not little

[Blackie]

You can file a complaint with the Florida Dept of Highway Safety and Motor Vehicles.

https://www.flhsmv.gov/pdf/forms/84901.pdf

[rustyp]

Originally Posted by Papa Muzzy

So I really thought I mentioned it was a Honda. Offered to get us the same car with the same amount of miles but the point is I didn’t take care of that car. I take care of my cars very well and I know what I’m getting into when I get into it. Litigation would take such a long time and we don’t have it since my husband has to be in Boston for big medical problems by the end of August. I know that’s unrelated and then we were driving out with our two dogs, wheelchair, Walker, etc. and hoping to get a vacation on the way up. Send it to you in a little things have to be let go but the medical stuff is not little

Why would you feel you are entitled to more than putting you back to whole again? They offered you a car of same make, model. and mileage. If you push a little I'm sure they would cover a rental in the interim. Fail to see why you expect more. If you do why are you not getting a lawyer ?

[retiredguy123]

I'm not sure I understand your complaint. They only owe you the value of your used car, not a new car. It seems to me that you need to negotiate a settlement with them based on the actual value of your car. $19,000 seems like a very good starting offer, assuming that it is a cash payment. Whether it was an accident or negligence is really irrelevant. They don't owe you a new car.

[Marathon Man]

Originally Posted by rustyp

Why would you feel you are entitled to more than putting you back to whole again? They offered you a car of same make, model. and mileage. If you push a little I'm sure they would cover a rental in the interim. Fail to see why you expect more. If you do why are you not getting a lawyer ?

Yea. Those that are suggesting that you can make a profit from having your car wrecked are mis-speaking. Just as if it was stolen, you can't expect to get more that what it was worth, plus a free rental.

[retiredguy123]

Originally Posted by rustyp

Why would you feel you are entitled to more than putting you back to whole again? They offered you a car of same make, model. and mileage. If you push a little I'm sure they would cover a rental in the interim. Fail to see why you expect more. If you do why are you not getting a lawyer ?

I agree, except that I would not take a used car from the dealer. I would want a cash payment, based on the value of the wrecked car. Then, I would buy a new car.

[Kenswing]

Why deal with the dealership at all? You should go straight to their insurance company.

[retiredguy123]

It sounds like the dealer doesn't want to file an insurance claim and is trying to scam the OP. The dealer should just refer the OP their insurance company to handle the claim. If they won't, then the OP may need to file a claim with his own insurance company and they will insist that the dealer's insurance company handle the claim. Assuming the OP has collision and comprehensive coverage, he will be covered either way.