[dsnrbec]

We haven't had service on Prism since last night. Is anyone experiencing an outage? The customer service line has a recording that says Pay Per View is not working in our area but we don't have anything.

[mmac321]

I have a friend that is experiencing the same problem.

[elevatorman]

Mine is working in Duval.

[Villager Audio Video]

Is this a fiber optic connection or a twisted pair telephone line connection?

[dsnrbec]

It is fiber optic.

[dsnrbec]

Elevatorman, were you out earlier?

[Debfrommaine]

Friends in Pennecamp have not had Century service since about 11:00am yesterday.........

[Villager Audio Video]

I have a Prism install at my home scheduled Thursday morning. Starting to 2nd guess that decision. Comcast /Xfinity has been rock solid for the 18 months we've been Villages residents...

[Russ_Boston]

Originally Posted by TheVillagesAV.com

I have a Prism install at my home scheduled Thursday morning. Starting to 2nd guess that decision. Comcast /Xfinity has been rock solid for the 18 months we've been Villages residents...

I cancelled my install for next week based on reports on TOTV of freezes and outages. Comcast HAS been rock solid albeit a few bucks more per month. I'll check back next year to see if they have their act together a little bit more.

[NH to Fl]

I live in Buttonwood and we don't have any problem with Century Link. It's working fine.

[dsnrbec]

That's very strange because we're in Buttonwood as well. It's very odd that an outage would be so spotty. Wish they were forthcoming with more information. I just keep getting the same recording when I call. No chance of speaking to a real person. Grrr

[Down Sized]

My Century Link was repaired today. The repairman said there was an update gone bad and 241 customers went down. They brought in many repair persons to correct this mistake. My system is working fine now. The repairman said there would be some heads rolling over this mistake. ***#### happens sometimes!

I've had Century Link for a year now. No freezes! No problems!

[mikeandnancy1112]

We tried Prism for 2 months, experienced the freezes, went back to Comcast and very, very happy!

[dsnrbec]

We have generally been happy with Prism and have not experienced any freezes. This little experience is making me rethink things though. After calling the number for upgrading service, I finally got to talk to a live repair person. They have scheduled us for a technician sometime on FRIDAY!! Said it was the best they could do. Unbelievable.

[looneycat]

Originally Posted by Russ_Boston

I cancelled my install for next week based on reports on TOTV of freezes and outages. Comcast HAS been rock solid albeit a few bucks more per month. I'll check back next year to see if they have their act together a little bit more.

ironically I went to prism from comcast because of those same problems with comcast service. I am in Hadley, no problem with reception here.