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Talk of The Villages Florida - Rentals, Entertainment & More
Talk of The Villages Florida - Rentals, Entertainment & More
Talk of The Villages Florida - Rentals, Entertainment & More
Talk of The Villages Florida - Rentals, Entertainment & More
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#1
11-04-2012, 12:24 PM
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Comcast Picture out
Our Comcast picture is out this morning. We have sound, but no picture. Does anyone else have this problem today?
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#3
11-04-2012, 03:09 PM
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Interesting, do you have a whole house DVR? Our neighbor is having a problem with her picture, too. She has a whole house DVR and the tv attached to the main box will not receive a picture, BUT the satellite DVR is functioning and the tv attached to it is working.
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#4
11-04-2012, 04:26 PM
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Yes, it is whole house DVR and the problem is exactly the same as your neighbors. It worked when we went to bed last night and it was not working this morning. Comcast cannot come until Thurs aft. It will be a long week for hubby!
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#5
11-04-2012, 04:33 PM
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error
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#6
11-04-2012, 04:33 PM
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Quote:
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#7
11-04-2012, 05:02 PM
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She's in Caroline. Haven't talked to her this afternoon so not sure what kind of response she got from Comcast. Will check with another I know .... she, too, has a whole house DVR. Will let you know what I find out.
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#8
11-04-2012, 05:08 PM
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Just checked and all is well with the other person's whole house DVR. Wonder if the box just went belly up? My other friend's box will not transmit picture or sound to her tv, but the satellite box works fine. Sorry you're having a problem, might need a new box?
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#9
11-04-2012, 05:16 PM
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There is a letter in the new POA from the new Comcast VP of OP's for this area. She asks to be called with problems. The letter sounds like she has a sincere desire to help Comcast subscribers. Here is her info:
Comcast Debbie Brainard, Area VP OP's debbie_brainard@cable.comcast.com 904 256 1800 |
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#10
11-04-2012, 05:46 PM
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Thank you for your answer
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#11
11-04-2012, 06:32 PM
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comcast
My NFL RedZone is acting up.I called Comcast and recording said "unable to take take your call due to high volume" Then they tell you ,you can call 24 hours around the clock.What good does it do you to call if they don't take your call? After an hour of this nonsense I gave up.They are unbelievable.
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#12
11-04-2012, 07:19 PM
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We got the same recording and tried again and got through all the prompts. A man who was difficult to understand walked us through some procedures which did not work and then we were told we could have an appt with a technician to come to the house on Thurs.
That is what we have to do unless the new lady in charge is willing to help. Her recording is on now so we will try in the morning. |
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#13
11-04-2012, 07:35 PM
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We have Comcast and our HD channels were out this morning. I had to leave early for the airport and do not know whether they are working now.
__________________
Columbus OH, The Villages - Amelia |
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#14
11-04-2012, 10:08 PM
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so quick
I sent email to Debbie Brainard about my NFLRedZone problem.She replied promising help.A tech called me ten minutes later and vowed to resolve my problem.Wow-quick service! Send those emails to Debbie Brainard at Comcast.She does deliver.
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#15
11-05-2012, 07:00 AM
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I have the same problem. The TV with the whole house DVR is not working. No picture and sometimes sound. This all started yesterday. I called Comcast and they tried to fix it over the phone and this did not work. They are coming on Thursday and the person I spoke to said it is the cable wires, but I think it is the box. Now that I see I am not alone with this problem I really question what the problem could be. Did you call the person from a few post back that "Rhood" suggested?
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