[Mimivillager]

We called Debbie Brainard and emailed her.
She responded to the email at 9:15 this morning and promised help and followup. Waiting now for the next step.
We have no on demand , no DVR, no upper channels(400s) , no picture on the main TV(sound only).
Wonder if it has to do with daylight savings time change??
Is this Y2K again? Maybe Halloween spooks?

[Mimivillager]

Gongy, are you in Amelia too?

[Mimivillager]

Originally Posted by gatherer47

I sent email to Debbie Brainard about my NFLRedZone problem.She replied promising help.A tech called me ten minutes later and vowed to resolve my problem.Wow-quick service! Send those emails to Debbie Brainard at Comcast.She does deliver.

Did you get help yet??

[Gongy]

Originally Posted by Mimivillager

Gongy, are you in Amelia too?

No, I am in St. James.

[gatherer47]

This NFLRedzone is only broadast on Sundays.My other stations are all fine but yes Jerry from Comcast was willing to come out today to check it.This doesn't work for me so coming tomorrow.Debbie was the person listed here to call and she responded right away.

[Mudder]

Unplug and reboot your system, usually takes care of problem. We had no voice on a few stations, but the reboot took care of it. Unplug and replug it'll probably work. I noticed that the voices are out of sync with the picture earlier this morning, don't know if still true.

[Mimivillager]

Just now we got a phone call and the service is all back to normal now. Yeay!!

[Gongy]

I also just got a phone call and they said that when they updated the system something failed and caused the problem. Its all working fine now.

[Mimivillager]

I can't say enough praise about Debbie Brainard and her service and desire to please the customers. She has emailed us twice already to be certain the problem was resolved to our satisfaction. The last time was 9:45 last evening. I feel she wants to retain her comcast customers. A pleasant change.
The problem was a coding error in the office. Someone pushed a wrong button. Go figure!

[EVTheVillages]

This is interesting as we did not have television issues over the past couple of days but some very interrupted internet service at the office location.