[sstew2637@aol.com]

Hired Groome to transport 3 guests to Orlando early am received text nite before pickup would be 6:10 to 6:18 am. morning no show called office assured pickup would occur in next 10 minutes. 20 minutes later received call from driver looking for our address when retold where house was he advised that he was over 20 minutes away and would have trouble getting passengers to airport on time. Had to get dressed and drive people to Orlando myself. DO NOT USE GROOME !

[JMintzer]

I've used them 6 times. Never had a problem...

[WiseSpender]

Originally Posted by sstew2637@aol.com

Hired Groome to transport 3 guests to Orlando early am received text nite before pickup would be 6:10 to 6:18 am. morning no show called office assured pickup would occur in next 10 minutes. 20 minutes later received call from driver looking for our address when retold where house was he advised that he was over 20 minutes away and would have trouble getting passengers to airport on time. Had to get dressed and drive people to Orlando myself. DO NOT USE GROOME !

What time:

1) was the driver saying he would be in front of your home?
2) did your car leave your driveway to go to the airport?
3) was the flight scheduled to takeoff?

[fdpaq0580]

Originally Posted by WiseSpender

What time:

1) was the driver saying he would be in front of your home?
2) did your car leave your driveway to go to the airport?
3) was the flight scheduled to takeoff?

Did you read the post you responded to? The 1 (one) answer you need is driver was too late and too far away from OP to get customers to the airport on time.

Groome may usually be on time and reliable, but they sunk big time this time.

[MrFlorida]

Used Groome many times, always on time.

[KsJayhawkers]

Did you follow the van via the link Groome sent you? If you live in a new area, it can be very difficult to find new addresses via Waze. I have used Groome several times and they are far above the other companies in terms of the service they provide.

[Babubhat]

Works fine for me

[Freehiker]

Nah, they’re fine.

[Marathon Man]

Originally Posted by sstew2637@aol.com

Hired Groome to transport 3 guests to Orlando early am received text nite before pickup would be 6:10 to 6:18 am. morning no show called office assured pickup would occur in next 10 minutes. 20 minutes later received call from driver looking for our address when retold where house was he advised that he was over 20 minutes away and would have trouble getting passengers to airport on time. Had to get dressed and drive people to Orlando myself. DO NOT USE GROOME !

Sorry that this happened, but you won't convince people not to use Groome. You will have to find another way to feel better.

[Jewelz]

We have used them many times and never had an issue!

[La lamy]

If driver had an issue finding the address he should have called the house about it WAY BEFORE he'd be too late!!! What a major drag. Sorry you had to go through that.

[Worldseries27]

Originally Posted by sstew2637@aol.com

hired groome to transport 3 guests to orlando early am received text nite before pickup would be 6:10 to 6:18 am. Morning no show called office assured pickup would occur in next 10 minutes. 20 minutes later received call from driver looking for our address when retold where house was he advised that he was over 20 minutes away and would have trouble getting passengers to airport on time. Had to get dressed and drive people to orlando myself. Do not use groome !

groome has served us well. Too bad you had a poor employee

[shueburruss]

Sorry this happened to you.
I've used Groome several times, without an issue.
It can be hard to find homes in a new village. I had to "walk" a driver thru to my house when St Catherine was new and only had a few homes in it. Same issue when getting deliveries to my home...

[banjobob]

If you live in some villages south of rt. 44 addresses are not on GPS as yet. Try to use your own address on map sites to verify.

[ThomasMur]

Originally Posted by sstew2637@aol.com

Hired Groome to transport 3 guests to Orlando early am received text nite before pickup would be 6:10 to 6:18 am. morning no show called office assured pickup would occur in next 10 minutes. 20 minutes later received call from driver looking for our address when retold where house was he advised that he was over 20 minutes away and would have trouble getting passengers to airport on time. Had to get dressed and drive people to Orlando myself. DO NOT USE GROOME !

We’ve used them several times and never had an issue.