[Sunshine Shelly]

I need a reality check please! Our house is south of 466A and when we built the house, we contracted with Brighthouse for cable, Internet, and phone service. I have no issues with Brighthouse service but I have comcast in MD and want to switch service to comcast in FL (at least I'd understand the remote). I've called Comcast at least 5 times, I've signed up for service via their website, and I just called to confirm installation for this coming Thursday to be told that they cancelled the installation order because I have to walk in to the Leesburg location, show them the deed to our house to prove it's ours, and then they can provide service! Is this really what is takes to get Comcast service in TV? Does anyone have a better way to get installation? I'm at a loss! Thanks for the help!

[TV MAN]

Had Comcast in my home in VA. When we purchased down here several years ago had it setup with basic for renters, Actulaly went thru the villages, They have a specail group that handels new installs for home owners never talked to comcast directly for orignal install. They took care of appt as well.
Now that we are here for good we called Comcast to upgrade service to X1 and change phone number. No problem doing either task. Check with the villages offices they may have a better number for you to call. I just do not have it handy at the moment.

[getdul981]

We had Comcast and when we moved to FL, all we had to do was call and set up an appointment. That's with both houses that we have had. If I were you, I would call Comcast back and not tell them that you had tried before. Just act like it's your first call and you want to get service in the new home. Never heard anything about having to go to the Leesburg office to prove anything.

[Phanatic Luvr]

If I were you, I would think twice about switching. I live just north of 466A and wish Brighthouse was in my area. I had them when I lived in Wesley Chapel, FL and loved their service. Comcast, not so much!!!!!!!!!

[linko38]

My Son works for comcast. I will run this by him. He lives in jacksonville. Maybe he could help.

[ron122049]

If you are having this much trouble trying to be a Comcast customer can you imagine the customer service you will receive after they have you locked up? Get a different provider! Comcast's service is terrible!

[Steph]

When I moved in, a short 2-1/2 weeks ago now, I got a letter from ClearLink Communication LLC who said they are the installation service for Comcast in TV. Their contact information is 800-726-6592 or 352-751-3547. There is an install charge for internet and TV - since I haven't had Comcast in the past not sure if more or less than what Comcast itself would charge. But their response was great, set up an appt which they kept on time, everything worked when they left and even though I still haven't figured out the Comcast remote, I'm happy with the service and especially the internet speed.

[alanmcdonald]

I'll do you one better.

When my mom died earlier this month Comcast demanded I bring them a death certificate to terminate service to her house.

[Bill32]

with out a doubt Comcast is the worst company, by far, that I have ever had to deal with. That being said I like the product but get psychically sick if I have to contact them with a problem. I have to pay an extra $5 per month so they will service their equipment otherwise they charge you to send out a technician.....

[TNLAKEPANDA]

We have Comcast in TN (our only choice) and hate it. At the Villages we went with Brighthouse and love it. Learn the remote and enjoy Brighthouse!

[Medtrans]

Couldn't agree more with tnlakepanda. Learn the remote. You are lucky in that you don't have to go with Comcast. I have written a few times on here about Comcast. I look forward to next week when we do our partial move to the Village of Lake Deaton. and have Brighthouse. It has already been easier working with Lysander who is the personal rep for them. If you change, make sure every piece of equipment you have that belongs to Comcast is accounted for when you turn it in and you have a receipt for it. I fought for nearly a year over a $30.00 router they said I had from our move from CO to IL., all the while paying a $200+ bill. Why would I do that? As I've said before, I could write a book on Comcast. Every time we moved from one state to the next we started over as a new customer with them. Can you imagine the Comcast nightmares I have been through. I literally feel sick when I have to call them. I don't think they make you start over anymore though, but still. Again, I would welcome the change even if it means a new remote. I have Brighthouse coming out next week. I worked with Lysander over the phone and I haven't even signed a piece of paper. I just can't wait. Too bad I still have to deal with Comcast here in Illinois until we retire next year and move to a TV full-time. Best of luck to you in whatever your decision is.

[Sunshine Shelly]

Everyone, thank you so much for your replies - greatly appreciated. Alanmcdonald, I am so sorry they put you through that process. I want the Villages channels as well which I believe are only with Comcast -- that's actually the driver of the change. And the remote but if it were not for TV channels, I would spend the time trying to learn the Brighthouse remote based on everyone's feedback. Like all of you who have or had Comcast service, I get a lump in the pit of my stomach when I have to call them. Thanks everyone!

[SIRE1]

I was under the impression that Comcast was NOT available south of 466A. If that is true, then you may have to go with either Brighthouse, Dish, or DirectTV. If that is the case, I would say to count yourself lucky. We live just north of 466 and are "stuck" with Comcast until I figure out a way to get high speed internet in some other manner.

[Villager Joyce]

We are south of 466A and have Comcast.

[PaPaLarry]

Been dealing with Comcast the last 3 days, about no Internet Service. First two calls, I talked to a representative from the Phillipines. Yesterday (3rd call) talked with a Rep from Columbia. Everything is done out of country. Went to Leesburg yesterday, to get a new modem, and asked the girl for a phone number to call locally, and she said there is only one number, and your connected to someone, outside the country.Yuk!!