[Lea N]

Originally Posted by La lamy

Changing a toilet is very easy. That handyman was clumsy, but that doesn't mean you need a plumber to change a toilet. You'd be wasting a crap load of money IMB.

Thank you. A good, honest and reliable handyman certainly is worth their weight in gold. I have no idea how easy or hard jobs are to do since I've never done them. Well, some I understand, but I'm no expert on these things. I never know what I don't know.

[Shipping up to Boston]

Originally Posted by La lamy

Changing a toilet is very easy. That handyman was clumsy, but that doesn't mean you need a plumber to change a toilet. You'd be wasting a crap load of money IMB.

No pun intended!

[MidWestIA]

Appliance Direct at Fruitland Park

[waterflower]

All products at lowes/home depot are throw away products.The only way to find good products with helpful customer service is to go to a appliance store. When you have a store that pays poverty wages, china crap you have a recipe for disaster baking in the oven.

[gmdds]

Yes, Costco is the way to go. They even give an extra year on the warranty.

[Shipping up to Boston]

Originally Posted by waterflower

All products at lowes/home depot are throw away products.The only way to find good products with helpful customer service is to go to a appliance store. When you have a store that pays poverty wages, china crap you have a recipe for disaster baking in the oven.

Do we miss the old Sears/Kenmore brand now!

[jacqueline larsen]

Try Best Buy and/Appliance Direct!

[loweglor]

I find that super profitable retailers like Lowe's and Home Depot just don't care about customer service. It seems to me that their only concern is profit and paying people is considered a negative overhead. Until that attitude changes in this country, sorry, I'm afraid this trend will continue.

[Margefrog]

Originally Posted by Pairadocs

Trying to purchase a new refrigerator, no hurry so visiting all options. Went to Lowe's a second time as I'd made a decision. It was after dinner, about 6, and they were very busy in the appliances. Only 2 employees so we all needed patience. Not long after I arrived, one of the 2 employees closed up their desk area for the night and left. The one employee left was, in my mind, doing a great job, helping her customer, running to computer to print off the information on various items the couple wanted, and thanking the considerable line of us who were waiting to make a purchase. She glanced over at me and pointed to a seat in a kitchen display, told me one more and I'd be next. I replied "you can only do so much so fast, I'm fine" as I walked over to the the seat she indicated. I watched as she finished with the last person before me. As she gave them all their receipts and went over the delivery details, she glanced over at me and again apologized, held up a finger, and said "I will be RIGHT BACK". I assumed she had to go to the restroom or up to the front. I sat patiently and realized it was only 12 min.until closing and I might as well go home as there would not be time to write up the purchase and make the delivery arrangements, etc. As I stood up and was right at the edge of the appliance area, a woman came up and asked if I needed help as they were about to close. She had a heavy accent but I understood her to say she is the assistant manager. I told her "thank you, but I am waiting for _____, I've been working with her twice now and she ask me to have a seat and she'd be right back".
The woman kind of stared at me, saying in her thick accent, noooooo, noooo, ______ went HOME, she is not coming back, she was OVER her hours ! ????? She then insisted on helping me with my purchase (4 min. to close) and I declined and thanked her one more time.... and left. All the way home I kept wondering...this kind of thing seems all too common these days. Is it just that it's so difficult to find people to work in any kind of business, that there seems to be so many rude people, some places they seem angry, some just seem to have no "people/customer awareness at all. Didn't leave angry, but certainly perplexed and frustrated ! ! Today I went to HD to see if I could buy the one I had chosen at Lowe's. Not a great experience there either. Many customers, many questions, many people trying to make multiple purchases for new homes and trying to coordinate all.... I had a 1 p.m. appointment so had to leave. I had arrived at 11:20. Maybe I'll try the "Covid way"....LOL... order refrigerator on the internet... LOL !

The people at both Lowes & Home Depot are very poor at their job. Borderline or outright rude. They don't know how to sell. They take orders and process paperwork. I'm trying now to find where else to go to order kitchen appliances as these places do not deserve my business.

[SusanStCatherine]

Moving into a new village several years ago, many people purchased a gas dryer from Lowe's. Many were not connected properly and Leesburg Gas came out and shut off a lot of gas lines. This was covered on our group discussion. Apparently you can hire Leesburg gas to properly hook up your gas dryer for a small fee like $35.

[SusanStCatherine]

When building here during Covid, the appliances became difficult to obtain. The developer was acquiring them and storing them in the garages of new construction homes. Not only exposed to extreme temperatures, roaches were found to be in some that were installed in new homes. When we heard this, we decided to purchase our own. I shopped around for the best price considering we were purchasing 8 appliances. The significantly best price came from a family owned business in Altamonte Springs called Sonny's Discount Appliances. They were within the delivery area for our house. I ordered and had them all installed by them. (Some places would not hook up gas dryers and some would not connect water line for icemaker.) Delivery and installation were flawless. We had issues with our refrigerator and GE service deteriorated after several visits. My salesman said it wasn't fair to me and delivered and installed a new refrigerator. I don't think this level of service would come from the big box stores. This is my last GE refrigerator though, because you can only use their filters and many of them have been defective, spewing out lots of charcoal into our water. We gave up and use the bypass now.

[bowlingal]

do not buy any appliance from either Lowes or Home Depot. Go to Appliance Direct on 441 in Fruitland Park or MVB Appliance on 441 in Leesburg. You will get much better prices and customer care than either of the big box stores.

[pdearmond]

I agree about Best Buy…always have had good service from them…bought TVS, WASHER AND DRYER , Microwave…..no problems.

[FredMitchell]

Why not an appliance store?
I recommend buying appliances from an appliance store. We bought refrigerator, beverage refrigerator, microwave / convection oven, oven with air frier, warming drawer, washer and dryer from Milcarsky. We would have bought our hood from them, too, but the developer would not allow that because they could not/would not close without the hood installed. So the only major appliances that were in the house at closing were the Monogram induction cook top and Monogram dishwasher.

Excellent Experience
The experience was excellent. We made an appointment to visit the showroom. We spent a couple of hours looking at our options with a salesman who wrote up the order when we were done. We had either a follow up phone call or email from the owner to make sure that we were happy with everything. We made one modification to the order IIRC and everything was done via email. The sales, installation and service was excellent 10/10.

Milcarsky had to make an additional trip for the oven because the cabinet design was off in depth by about 1/4 inch. The developer had to cut out some of the 1/8 inch plywood in the back to fit the electrical connection. They also came out once to service the warming drawer.

The day after closing everything was working fine, except for the oven, of course, which was not their fault.

In my previous two houses, one a build and the second a kitchen remodel, all appliances were purchased from appliance stores.

[Velvet]

Originally Posted by Pairadocs

Trying to purchase a new refrigerator, no hurry so visiting all options. Went to Lowe's a second time as I'd made a decision. It was after dinner, about 6, and they were very busy in the appliances. Only 2 employees so we all needed patience. Not long after I arrived, one of the 2 employees closed up their desk area for the night and left. The one employee left was, in my mind, doing a great job, helping her customer, running to computer to print off the information on various items the couple wanted, and thanking the considerable line of us who were waiting to make a purchase. She glanced over at me and pointed to a seat in a kitchen display, told me one more and I'd be next. I replied "you can only do so much so fast, I'm fine" as I walked over to the the seat she indicated. I watched as she finished with the last person before me. As she gave them all their receipts and went over the delivery details, she glanced over at me and again apologized, held up a finger, and said "I will be RIGHT BACK". I assumed she had to go to the restroom or up to the front. I sat patiently and realized it was only 12 min.until closing and I might as well go home as there would not be time to write up the purchase and make the delivery arrangements, etc. As I stood up and was right at the edge of the appliance area, a woman came up and asked if I needed help as they were about to close. She had a heavy accent but I understood her to say she is the assistant manager. I told her "thank you, but I am waiting for _____, I've been working with her twice now and she ask me to have a seat and she'd be right back".
The woman kind of stared at me, saying in her thick accent, noooooo, noooo, ______ went HOME, she is not coming back, she was OVER her hours ! ????? She then insisted on helping me with my purchase (4 min. to close) and I declined and thanked her one more time.... and left. All the way home I kept wondering...this kind of thing seems all too common these days. Is it just that it's so difficult to find people to work in any kind of business, that there seems to be so many rude people, some places they seem angry, some just seem to have no "people/customer awareness at all. Didn't leave angry, but certainly perplexed and frustrated ! ! Today I went to HD to see if I could buy the one I had chosen at Lowe's. Not a great experience there either. Many customers, many questions, many people trying to make multiple purchases for new homes and trying to coordinate all.... I had a 1 p.m. appointment so had to leave. I had arrived at 11:20. Maybe I'll try the "Covid way"....LOL... order refrigerator on the internet... LOL !

She meant “right back tomorrow morning”. Or she just forgot. But it is frustrating. She probably didn’t want to get into something that would not let her go home when her shift was over but perhaps she could have asked someone else to help you.

I find that I like to go into the store and checkout the variety of appliances, pick which I like and talk with a sales person. I usually believe about half of what they say, but appreciate the information. Then I order on line.

I have had no problems with deliveries in the past but I shop from reputable stores, like Costco. There was an instance of the washer being installed and the line dripped water. I called the installer who was back within the hour to fix it and left me his cell if anything else happened. This was 5 years ago, no problems with washer so far. I had most of my appliances changed since buying the house all on line and the washer was the only one with a hiccup.