[GATORBILL66]

Originally Posted by MikeVillages

Just got notified by Quantum Fiber that my internet bill will increase 33% next month from $30 to $40. I have had them from June 2022.

Good thing I could never find a phone number to sign up!

[JohnnyT]

Originally Posted by MikeVillages

Just got notified by Quantum Fiber that my internet bill will increase 33% next month from $30 to $40. I have had them from June 2022.

Mike I just went thru this issue with Quantum. I spoke with them & said I had price for life, the company rep walked me thru my online account and I changed my payment from auto pay using a credit card to auto pay & paying thru my bank account. I’m receiving a credit for my $10 over payment & retained my price for like. My internet speeds are 500 upload / 500 download @ $50 per month. Hope this helps, unfortunately it is difficult to reach them by phone.

[Dilligas]

Originally Posted by MikeVillages

Just got notified by Quantum Fiber that my internet bill will increase 33% next month from $30 to $40. I have had them from June 2022.

Normal increase. Quantum is by far the best provider. Change and you will be sorry.

[Snakster66]

Originally Posted by Bill14564

Have you looked into one of the 5G options? T-Mobile works well for us but I believe Verizon and maybe AT&T have offerings as well.

This isn't a bad idea, especially for those (myself included) who really only have xfinity as an option for hardwire broadband. At the very least, it allows you to come back as a new customer to get new customer deal in a month or two (if the OTA service isn't doing it for you). That is, if you can't get any satisfaction going to store and/or on the phone.

[Regorp]

Originally Posted by MikeVillages

Just got notified by Quantum Fiber that my internet bill will increase 33% next month from $30 to $40. I have had them from June 2022.

I will switch from Spectrum and gladly pay $40 rather than $99 up $30 in 2 years.

[maistocars]

Originally Posted by Rickanvic

In St. Charles, we don't have choices. We can purchase Xfinity or Century Link which locked up too many times. Paying Xfinity $105 for internet ONLY! And yes, faster speed than I need, but that was the best deal according to them. It is so frustrating that we don't have options!

They are taking you - $75 for 1.2GB for past 3.5 years from XF.

[Justputt]

Originally Posted by MikeVillages

Just got notified by Quantum Fiber that my internet bill will increase 33% next month from $30 to $40. I have had them from June 2022.

I use the "other" fiber company. They are a bit more at $65/mo, but it's 1 Gb speed. So far, they've been very reliable and appear to be the default installation in new builds. Our house was preinstalled and functional even before we went to settlement.

[Range Rider]

Originally Posted by MikeVillages

Just got notified by Quantum Fiber that my internet bill will increase 33% next month from $30 to $40. I have had them from June 2022.

I switched to Quantum Fiber from CenturyLink. Both are owned by same company. Just checked download at 520 mbps and upload at 420 mbps. Bought it on sale in April 2024 at $50 for 500 mbps for life. Hope it stays that way.

[MSchad]

Originally Posted by JohnnyT

Mike I just went thru this issue with Quantum. I spoke with them & said I had price for life, the company rep walked me thru my online account and I changed my payment from auto pay using a credit card to auto pay & paying thru my bank account. I’m receiving a credit for my $10 over payment & retained my price for like. My internet speeds are 500 upload / 500 download @ $50 per month. Hope this helps, unfortunately it is difficult to reach them by phone.

I spoke with them also, stating their website still states price for life and they kept me at the $50 auto pay on credit card. Took two calls though.

[MSchad]

Originally Posted by Range Rider

I switched to Quantum Fiber from CenturyLink. Both are owned by same company. Just checked download at 520 mbps and upload at 420 mbps. Bought it on sale in April 2024 at $50 for 500 mbps for life. Hope it stays that way.

Watch for your increase notification April 2025.

[yankygrl]

Originally Posted by MSchad

I spoke with them also, stating their website still states price for life and they kept me at the $50 auto pay on credit card. Took two calls though.

Live in buttonwood don’t think we can get anything but xfinity/Comcast. Pay lots for triple package - landline, tv and internet. Liked spectrum better when I lived south of 466A

[RobbyHarris]

Originally Posted by La lamy

If there's a store you can go to, a visit asking them for a deal might get you back to the $30. XFINITY has been receptive to that request for me when I go in. Worth the hour or so wait.

Originally Posted by biker1

There isn’t a store. You can call them up but that has been largely ineffective with the neighbors I have talked to.

Unless it just recently closed (it didn't) there is an Xfinity Store next to Starbucks on Rolling Acres at 441 at the "Best Buy" mall area. You can also make an appointment online and not have to wait "hours."

Also, you can simply cancel your account and start a new one ONLINE (not in person and not on the phone) if you have another person in your household. Been doing that for 30+ years back and forth between my wife and I between Xfinity, Verizon FIos, Dish Network and DirectTV. Which reminds me I am due again in January which would be my 4th "new account" in 7 years with Xfinity since we moved down here.


EDIT: They always drive me crazy trying to "retain me" whenever I cancel. I have learned that by telling them I am moving to Canada or Costa Rica or onto the Space Station they just drop the sales pitch.

[biker1]

The reference was to a QuantumFiber store.

Originally Posted by RobbyHarris

Unless it just recently closed (it didn't) there is an Xfinity Store next to Starbucks on Rolling Acres at 441 at the "Best Buy" mall area. You can also make an appointment online and not have to wait "hours."

Also, you can simply cancel your account and start a new one ONLINE (not in person and not on the phone) if you have another person in your household. Been doing that for 30+ years back and forth between my wife and I between Xfinity, Verizon FIos, Dish Network and DirectTV. Which reminds me I am due again in January which would be my 4th "new account" in 7 years with Xfinity since we moved down here.


EDIT: They always drive me crazy trying to "retain me" whenever I cancel. I have learned that by telling them I am moving to Canada or Costa Rica or onto the Space Station they just drop the sales pitch.

[kellyjam]

Originally Posted by MikeVillages

Just got notified by Quantum Fiber that my internet bill will increase 33% next month from $30 to $40. I have had them from June 2022.

Just received an email today mine going from $50 to $60 after 1 year

[Pairadocs]

Originally Posted by Rickanvic

In St. Charles, we don't have choices. We can purchase Xfinity or Century Link which locked up too many times. Paying Xfinity $105 for internet ONLY! And yes, faster speed than I need, but that was the best deal according to them. It is so frustrating that we don't have options!

So happy you posted that. Our relatives in other states (retired in Tennessee, Arkansas, and Kentucky do NOT believe us that we pay $93 PLUS taxes for a total of $105 for internet. ALL of them live in senior retirement communities that offer the residents $25-$30 internet. Maybe the villages is large enough we could have one of those kind of coop type of group prices ?