[Randy B]

Does any one know how to get in touch with Mark Morse ? I have been waiting for a repair of my entire Tile floor for over four months, all Iever get from the Builder is ( we are working on it ).

Have you called your sales representative? If not, definately give it a try. Otherwise, call the main Villages number and ask for Mark Morse, although he is in charge of Commericial Property, not homes, so you may want start with a sales manager and work up the ladder.

[graciegirl]

Originally Posted by Randy B

Does any one know how to get in touch with Mark Morse ? I have been waiting for a repair of my entire Tile floor for over four months, all Iever get from the Builder is ( we are working on it ).

What is wrong with your tile floor? Did you decide it was the wrong color?

What is wrong with me that all I ever get is something fixed, right away, the next day, when I call home warranty? I have not one thing that didn't get fixed...immediately.

[rubicon]

Originally Posted by Randy B

Does any one know how to get in touch with Mark Morse ? I have been waiting for a repair of my entire Tile floor for over four months, all Iever get from the Builder is ( we are working on it ).

Randy: You want to hear from Mark Morse then you better file a small claim because that is the only way you will ever get his attention. Be sure to include everyone who had anything to do with the tile installation.

Good Luck

[Randy B]

Thank You Rubicon for you're reply and information. I did visit with a sales manager and it looks like they will be resolving my issue soon.
Thank's again to all that replied to my concern.

Randy B

[Challenger]

Originally Posted by graciegirl

What is wrong with your tile floor? Did you decide it was the wrong color?

What is wrong with me that all I ever get is something fixed, right away, the next day, when I call home warranty? I have not one thing that didn't get fixed...immediately.

I too have had nearly instant response to each issue that I reported to the warranty dept. Now on my second home in TV and have found service to be best that I have ever experienced over 50 years and 9 homes. Is there more to this story?