[CoachKandSportsguy]

Charter / Spectrum sent a new, upgraded modem for free!

They just said to return the old modem to a local store. . .

Amazing customer service as last time, they only upgraded when you reported problems, which we did and got a free upgrade then. .

must play lottery this weekend!~

[JMintzer]

Originally Posted by CoachKandSportsguy

Charter / Spectrum sent a new, upgraded modem for free!

They just said to return the old modem to a local store. . .

Amazing customer service as last time, they only upgraded when you reported problems, which we did and got a free upgrade then. .

must play lottery this weekend!~

I've been getting texts/emails about an upgrade, but I'm not there right now, so it'll have to wait...

[retiredguy123]

Note that, if you rent equipment from Xfinity, you can always take the modem, cable boxes, or remotes to an Xfinity store and they will exchange them for the latest equipment. If you don't, you may be stuck with outdated equipment forever.

[Rainger99]

Originally Posted by CoachKandSportsguy

must play lottery this weekend!~

A free modem from Spectrum??

Skip the lottery. You have already used up your luck for this month!

[CoachKandSportsguy]

Originally Posted by JMintzer

I've been getting texts/emails about an upgrade, but I'm not there right now, so it'll have to wait...

the northern house in in my wife's name and the TV house is in my name, just to make sure that everybody doesn't get confused on which house/account is being referenced.

This upgrade is for the MA / northern house, as the FL house has the latest equipment. . . otherwise, we would be in the same situation and we just cancelled our May / June trip due to too much going on here.

busy guy

[Michigan Farmer]

Spectrum happened in here the other day, did some sort of upgrade and then told us they knew they had a problem in this area, Hillsboro, and were making it right. We were using xfinity, no cabe boxes just a roku and a fire stick streaming. They were able to cut my price by $80 per month for their version of the same product.

[BrianL99]

Originally Posted by CoachKandSportsguy

Charter / Spectrum sent a new, upgraded modem for free!

They just said to return the old modem to a local store. . .

Amazing customer service as last time, they only upgraded when you reported problems, which we did and got a free upgrade then. .

must play lottery this weekend!~

You're getting new modems, for a couple of reasons:

The provide more remote problem solving for Spectrum (they don't have to send someone to your house).

They provide more flexibility for Spectrum to control usage and expand their own network capabilities.

They provide more information to Spectrum and "information" is the currency of online providers.


There's no free lunch.

[Stu from NYC]

Originally Posted by CoachKandSportsguy

Charter / Spectrum sent a new, upgraded modem for free!

They just said to return the old modem to a local store. . .

Amazing customer service as last time, they only upgraded when you reported problems, which we did and got a free upgrade then. .

must play lottery this weekend!~

It must have been a mistake, wait till you get a knock on the door from the Spectrum police at 3 am.

[Lynnesail]

Originally Posted by CoachKandSportsguy

Charter / Spectrum sent a new, upgraded modem for free!

They just said to return the old modem to a local store. . .

Amazing customer service as last time, they only upgraded when you reported problems, which we did and got a free upgrade then. .

must play lottery this weekend!~

Just be careful it’s not free for a limited time and then they charge you….happened to me

[CoachKandSportsguy]

Originally Posted by Lynnesail

Just be careful it’s not free for a limited time and then they charge you….happened to me

hmmm. . . well. . shoot . . . thanks . . .

when its free its too good to be true, then its probably not.

hmmm. . . well. . shoot . . . thanks again

[CoachKandSportsguy]

Originally Posted by BrianL99

You're getting new modems, for a couple of reasons:

The provide more remote problem solving for Spectrum (they don't have to send someone to your house).
I am OK with that . . . never had needed a tech anyway

They provide more flexibility for Spectrum to control usage and expand their own network capabilities.
I am OK with that . . . in case i want to upgrade speeds

They provide more information to Spectrum and "information" is the currency of online providers.
I always have suspected "they" are listening to me . . even when i mumble to myself. .


There's no free lunch.
yeah, i know, just got excited about getting an unexpected front door present

5 year old christmas guy

[3105boy]

Originally Posted by CoachKandSportsguy

Charter / Spectrum sent a new, upgraded modem for free!

They just said to return the old modem to a local store. . .

Amazing customer service as last time, they only upgraded when you reported problems, which we did and got a free upgrade then. .

must play lottery this weekend!~

Any help changing all your electronics over to the new modem name and security code? That kept me from accepting a free modem upgrade at the Spectrum store.

[CoachKandSportsguy]

Originally Posted by 3105boy

Any help changing all your electronics over to the new modem name and security code? That kept me from accepting a free modem upgrade at the Spectrum store.

I don't use the charter modem wifi. . I built my own in house network from the cable modem to a NAT router, to an 8 port switch, which is really 1 port in and 7 ports out. . to 3 hard wired outlets at the moment and a stand alone ceiling mounted wifi access point, all equipment supports 1 Gbyte speeds. . . so it was unplug, plug in the new modem and follow the activation steps from charter. . and all network equipment is plugged into a UPS for network availability if the house power goes out. . and the cable network is still powered.

so never have to use their wifi . . and both coachk and i use the hard wired network for work, and the wireless for everything else. . .

[Ubieland]

Nothing is free.

[Nucky]

Such great news. I like it when something like this happens.

Xfinity sends me offers for 2 years of internet for $25 a month and when I call them it's only for new customers.

The next item is a raise in price for YouTube TV. Not a whole lot but gimme a break. I'm just going to pay for it. Sick of battling on all fronts.

So two losses for me and a win for you. Maybe Spectrum is in my very near future???? We'll see. Thanks for the post.