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CFrance 03-16-2014 06:41 PM

Quote:

Originally Posted by Bucco (Post 846582)
The call of racism and intolerance are ramping up.

QUESTION.....so you believe truely that we should learn spanish to communicate with folks who do not, and in most cases, will not even try to learn english in our country. That in order for us to get customer service from an American company, we need to be tolerant with the fact we cannot understand the folks on the other end of the phone ? Let me clarify.....folks who sub contract with an American company to provide service to Americans, yet cannot speak english.

You really and truely believe this ?

All of this while spanish speaking people who want a job will jump to the head of the line because of our own laws, then if asked to learn english to perform that job, will refuse and have our own EOC defend them.

I must have crossed over somewhere if this makes any sense whatsoever...and then to have folks call me and others intolerant is just beyond any comprehension and those who make all these name calling posts do not realize that they are undercutting those who want desperately to be as tolerant as possible.

Bucco, let me say that I am firmly against American companies outsourcing their customer service centers to foreign countries if they cannot employ reps who can be understood by the people they are supposed to be serving. And also that I have always respected your opinions, while not always agreeing with them.

That said, I stand by all my other reasoning concerning some Americans' isolationist lack of regard for anything other than what they grew up with, and their refusal to embrace the changing global community.

I am old, and I have tried to learn three different languages. And I have not been overly successful. In fact, one could say that I have failed miserably. I have lived abroad enough to understand what immigrants are up against.

Bucco 03-16-2014 06:41 PM

Quote:

Originally Posted by CFrance (Post 846571)
I don't know about EOC. We bring people up here from Spanish speaking countries to perform services we can't get our own people to do. Migrant workers come to mind. They bring their families and put their children in our schools. At our invitation. I just don't see the problem with trying to learn another language to accommodate these people so we can, say, have fruit on our table.

We lived in France for a while. Tried to speak their language. They would hear us and break into their English, which was way better than our French. Nobody EVER refused to communicate with us because we were not fluent in French. Most of what we had to do online--buying train tickets, renting cars, ordering dog food, etc.--was available to us in English, provided by the French web sites. Only in tiny rural towns did we encounter people who only spoke French. Why can we not do this for the 35 million Hispanics that live and work in our country?

It is a known fact that a foreign language is very difficult for an adult to master. Yet these workers' children are learning fluent English in their schools. We can't wait a bit?

It is the 21st century. It is a global community. Spanish is the second most used language in international communication. The Hispanic population in the United States has grown by 60% in just one decade. At present there are 35,5 million Hispanics, representing 12,5% of the total population. Hispanics are now the first minority.

I cannot see the justification for isolationism in this day and age.

I know I am about to get slammed.:throwtomatoes:

No slamming at least not from me. I understand what you say, but how am I intolerant or none understanding or any of the other words seem to apply to those who feel we are "giving away the store".

Let me tell you a true story about me....will try hard to keep it short. Back in eastern Pa, I was pretty involved in the community. The spanish population was growing rapidly an we noticed very very few spanish speaking youngsters participating in our youth programs. In order to reach out, I contacted a guy who knew the spanish community quite well...he identified a few leaders to me and I asked them if we could sit down and talk. We did...explained how we wanted to invite them to have their youth participate in our youth sports programs and how could we help them to make that happen.

They politely THREE DIFFERENT TIMES said NO....they said that the spanish community would like us to begin youth programs that were JUST for spanish youth.....they said, that is how they do it...whomever they was supposed to be....they did not want any involvement with non spanish speaking youth BUT WANTED US to create one for just them. These are parents who came to our town to work in our factories and as one guy told me "had no intent every to integrate into the community, but whatever we could do FOR them was fine"

That attitude prevails today I am afraid.

I want nobody to be suffer any discrimination, but seems to me, that this attitude will serve nobody at all.

Again, it is not anything even close to isolation at all......I ask again why you simply state one side...how we should learn spanish and NOTHING about those coming here and any responsibility whatsoever.

Bucco 03-16-2014 06:44 PM

Quote:

Originally Posted by CFrance (Post 846586)
Bucco, let me say that I am firmly against American companies outsourcing their customer service centers to foreign countries if they cannot employ reps who can be understood by the people they are supposed to be serving. And also that I have always respected your opinions, while not always agreeing with them.

That said, I stand by all my other reasoning concerning some Americans' isolationist lack of regard for anything other than what they grew up with, and their refusal to embrace the changing global community.

I am old, and I have tried to learn three different languages. And I have not been overly successful. In fact, one could say that I have failed miserably. I have lived abroad enough to understand what immigrants are up against.

BUT YOU wish all other Americans to learn spanish ?

Listen, no doubt there are many many racists or whatever the word of the day is.....but you just ignore the obvious responsiblity of those who come here....in my opinion there is more responsibility on those folks than on the existing citizens.

If most americans feel like you....that we are on the defensive and those visitors need not learn our language (not officially) and that we have the major part of the responsibility, wow....I will become very active when we finally have that immigration debate.

CFrance 03-16-2014 07:10 PM

Quote:

Originally Posted by Bucco (Post 846590)
BUT YOU wish all other Americans to learn spanish ?

Listen, no doubt there are many many racists or whatever the word of the day is.....but you just ignore the obvious responsiblity of those who come here....in my opinion there is more responsibility on those folks than on the existing citizens.

If most americans feel like you....that we are on the defensive and those visitors need not learn our language (not officially) and that we have the major part of the responsibility, wow....I will become very active when we finally have that immigration debate.

I don't wish all Americans to learn Spanish. And I don't say that those coming to our country should not attempt to learn English. My hope is that their children will grow up bilingual. Their parents are the ones who are not speaking so much English, and my point is that as you age, your ability to sop up another language changes because you learn it from a different part of your brain. And that is a proven fact.

I am trying to point out how the American community is diversifying, and also how hard it is to learn a different language as you age. I am only arguing against those who say "English or get out of America." And I am asking for some patience--not with corporate America, who is shipping our customer support off to people with poor English accents, but for the immigrants who are here legally working and providing services we need. My hope is that the children of these immigrants will become productive, English-speaking Americans. We have to help them get there.

Your example of what happened in eastern PA is an eye opener, I admit.

perrjojo 03-16-2014 07:37 PM

It seems logic and reason have escaped many of us. I speak a little Spanish and a little French. I am willing to learn the language of India. Do you think I can be an effective customer service agent in one of those countries? Back to the original point of this thread. I call customer service for help. If i do not understand that person, they are not fulfilling their job description. I am not helped. They are not helping me. I am not racist or intolerant. I just don't understand what they are saying. The customer service is non existent. The call was a waste of my time and the companies money as I did NOT receive the service I requested. What is so hard to understand about this or do you not understand my English?

DaleMN 03-16-2014 08:37 PM

Quote:

Originally Posted by DianeM (Post 846549)
Sorry but hell would have to freeze before I speak anything but English in the United States.

Not likely due to global warming. :doh:

CFrance 03-16-2014 08:55 PM

Quote:

Originally Posted by perrjojo (Post 846611)
It seems logic and reason have escaped many of us. I speak a little Spanish and a little French. I am willing to learn the language of India. Do you think I can be an effective customer service agent in one of those countries? Back to the original point of this thread. I call customer service for help. If i do not understand that person, they are not fulfilling their job description. I am not helped. They are not helping me. I am not racist or intolerant. I just don't understand what they are saying. The customer service is non existent. The call was a waste of my time and the companies money as I did NOT receive the service I requested. What is so hard to understand about this or do you not understand my English?

I agree with you perrjojo. I don't have an issue with the people who were hired. I have an issue with the corporations who are trying to cut costs at the expense of their customers by hiring people who can't be understood. I don't care how much they are trying to satisfy their stockholders. If they can't provide adequate customer service, maybe their business will fall off to the point that their stockholders will be negatively impacted as well. (But I doubt they will care, frankly.) My initial complaint was with the OP who demeaned the customer service rep by making up a name for him. And I don't believe for a minute that he heard the rep say his name was Hashish.

DDoug 03-17-2014 05:31 AM

Give it up people this thread isnt worth it any more.

DougB 03-17-2014 06:00 AM

Quote:

Originally Posted by Bucco (Post 846368)
WHY ? And make that case but tell me why those who do not speak english but live and work in an english speaking country should not learn english !!!!

Usted puede obtener una respuestas diferentes dependiendo de si se pide que en The Villages que en Miami.

bkcunningham1 03-17-2014 06:05 AM

Quote:

Originally Posted by DougB (Post 846728)
Usted puede obtener una respuestas diferentes dependiendo de si se pide que en The Villages que en Miami.

Usted debe trabajar en su Inglés antes de intentar española.

graciegirl 03-17-2014 06:21 AM

oui

DianeM 03-17-2014 06:39 AM

Anglais mesdames et monsieurs

CFrance 03-17-2014 08:39 AM

Quote:

Originally Posted by bkcunningham1 (Post 846730)
Usted debe trabajar en su Inglés antes de intentar española.

Nunca he visto nada malo con su Inglés.

DianeM 03-17-2014 10:23 AM

Gotta say - this topic has taken a turn for the worst. I quit. Not worth aggravating myself for kind of nonsense.

Marigold 03-17-2014 10:23 PM

Important topic!!!!!
Lets all talk about YOUR safety and the safety of your neighbors.
Today after a lightning strike at about noontime, a large section of Buttonwood lost our COMCAST Internet, cable TV and land line telephone service for approximately SEVEN HOURS.
Cell phone service was spotty at best.
We had no way (other than the radio)of knowing about the track of the storm, tornado watches or warnings.
Would have been very difficult to try to contact someone if (fire, sheriff, ambulance) was needed. We are an AED community and our responders would have been unable to receive their calls.

At 5:00 a small group of 13 neighbors meet at a restaurant for our weekly Monday night dinner together.
After toasting COMCAST with our drinks, we shared our cell phone conversations with the representatives each of us had reported our outages to.
Let's begin with the automated answering system to report outages that WAS FULL so......
we waited to speak to a human representative. So even though we ALL told our respective representatives that an entire neighborhood was without service after a lightning strike had occurred somewhere nearby, they proceeded to follow their SCRIPT and ask us if there were downed wires or could the weather have affected our service. If they were from Florida they would have a CLUE that we were experiencing severe weather. Still following their SCRIPT, they had us turning modems on/off, plug in/out, " do the hokey pokey and turn yourself around." Still CLUELESS even though we ALL said this occurred after a
lightning strike and the entire neighborhood is without service, three people were told that they were the FIRST ones to report this.
They then proceeded to tell us that would make an appointment for technicians to come to our individual houses on Wednesday and Thursday. They didn't get it!!! They just kept going back to that stupid SCRIPT!!!

If there was a water or electric problem in our former state, the respective companies could tell us if it was widespread and an approximate time when service could be restored.

Comcast is inferior in customer service and is getting worse.
So where are these phone representatives??? Some of us asked where we called today.......
India, China, Columbia.
"Entire neighborhood" is not in their script book, they don't understand it.


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